Komfort Air Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 1,741 Reviews
linda S.
pineville, north carolina
susan H.
charlotte, north carolina
bertram S.
charlotte, north carolina
tina B.
mooresville, north carolina
"Keeps to appointment on time. Makes convenient payment option."
leigh H.
kings mountain, north carolina
"They are very good to work with and always come when they say!"
toshica T.
charlotte, north carolina
elizabeth P.
charlotte, north carolina
"Prompt and courteous."
david K.
mooresville, north carolina
"On time, thorough, trusted advisor"
lekshmi V.
davidson, north carolina
lewis M.
fort mill, south carolina
"on time, clean and polite"
bill S.
sherrills ford, north carolina
"It is difficult to get someone to come in a truck melt manner when we have a HVAC or plumbing emergency"
maria P.
matthews, north carolina
"Yes...This visit, I was out of town and hired a lady to be in my home. The technician arrived late incurring more cost to me. My time was scheduled 8-10 and he did not arrive until 11:10. I even called the day before to confirm the appointment time from 8-10."
christina O.
charlotte, north carolina
thomas W.
charlotte, north carolina
brigitta V.
charlotte, north carolina
"prompt service"
gary H.
matthews, north carolina
nancy S.
charlotte, north carolina
"Excellent customer service skills; concern was resolved to my satisfaction in a timely manner."
leigh H.
kings mountain, north carolina
"They are wonderful people to work with."
william K.
mint hill, north carolina
"Mike calls when enroute, he reviews, speaks to the work that was completed during his previous visit. He clearly reviews his current assignment & communicates his findings before departing."
anthony M.
waxhaw, north carolina
"Michael has been servicing us for some years. He is outstanding and we always ask for him."
stephen B.
charlotte, north carolina
"Tech Mr. Amado Garcia always provides the very highest level of professionalism and courtesy to me."
nicole B.
concord, north carolina
"Very friendly and quick to resolve our issue."
pam S.
concord, north carolina
thomas W.
charlotte, north carolina
gary H.
matthews, north carolina
miller P.
charlotte, north carolina
"Work started on time and was done efficiently"
anthony M.
waxhaw, north carolina
"Your service team, namely Michael, is outstanding."
louis R.
indian land, south carolina
"Great friendly service"
matthew F.
charlotte, north carolina
mel R.
charlotte, north carolina
"While Antoine was on time, courteous, efficient and professional, I cannot recommend Komfort Air. The pushy sales people that are sent with the technicians really turn me off. I was a big fan of Service Experts. I hate that they have been bought out by a company with such a different culture."
rodger C.
concord, north carolina
maureen S.
charlotte, north carolina
"Amado is the best!"
duncan M.
charlotte, north carolina
"Friendly and efficient"
rodger C.
concord, north carolina
wess C.
matthews, north carolina
"Courteous and Professional Service"
atlas S.
charlotte, north carolina
joan H.
concord, north carolina
adria B.
kannapolis, north carolina
"Plumber was very nice and informative"
ervin W.
charlotte, north carolina
"courteous and knowledgeable tech"
david N.
waxhaw, north carolina
"Every service tech I have had has been very very good to work with and to advise me precisely what is going on with my systems."
catherine B.
charlotte, north carolina
william B.
locust, north carolina
"The technicians were very knowledgeable and professional."
cynthia D.
charlotte, north carolina
"Prompt, professional, knowledgeable, listens to customers' needs & expectations."
brent E.
concord, north carolina
"Promptly came out and fixed AC."
jane D.
charlotte, north carolina
"He was polite and efficient."
maureen H.
fort mill, south carolina
"Efficiency, Expertise, Hard workers, the Advantage Program, the free 2nd Opinion, available for emergencies, Quality of product and service."
ed F.
charlotte, north carolina
nanette O.
charlotte, north carolina
"Good service"
bob K.
rock hill, south carolina
"John, Jason, and Ray were prompt (with a text warning of their ETA), courteous, and professional. After their inspection and cleaning of my Carrier system, I feel confident that it's working as designed. They addressed my questions and concerns thoroughly and politely. I would recommend Komfort Air."
vicki/joe P.
charlotte, north carolina
"Solid service. Prices higher than market."
gregory W.
rock hill, south carolina
"My technician worked until the problem was resolved. He did a great job diagnosing the problem with my A/C."
scott laurel O.
charlotte, north carolina
"Techs havent fixed issues after 3 visits AC and furnace were installed in May - still trying to get it inspected after almost 3 months :("
rosemary T.
charlotte, north carolina
"They were very good"
diana P.
charlotte, north carolina
thomas N.
fort mill, south carolina
"I was told my air unit was under warranty and then that changed after the fact. I was also told the parts to repair it were no longer produced and thus I required a new unit which was only from 2014 also maintenanced by killingsworth and then Comfort Air on a recurring schedule since it was purchased. In 2016 our other unit broke and i was upsold a Coleman by killingsworth as a high end unit, but the salesman we spoke with here said they are poor quality which reduced my trust. I purchased a new lennox from your company at a cost of 10.5k and it was installed sloppy and needed a second service after installation. Im disappointed that (1) there is inconsistency in the messages on what units are higest quality from sales staff, (2) that the recurring maintenance we have didnt catch any issue sooner or allow me to receive a discount, and (3) on the sloppy install."
tom D.
charlotte, north carolina
"Smooth & Professional"
dave W.
charlotte, north carolina
"I will say 8 right now, but might change it when the job is finally completed."
jacqueline M.
charlotte, north carolina
"Expert were prompt, courteous, and professional. They were quick and didnt leave a mess."
diana P.
charlotte, north carolina
edith B.
rock hill, south carolina
"I was not pleased with the manner of getting additional work for your company. Several things were suggested to be done. Of course for large amount. A/C was set low before you left. Did catch that until later when house was very cold."
glen H.
gastonia, north carolina
"Both representatives were able to explain all details of what we needed to replace our air conditioning unit, did everything to help us make the right choices, and promptly saw to the installment. Great process!"
jenn L.
fort mill, south carolina
josh G.
charlotte, north carolina
"On time , responsive. Helpful with all requests."
kathi S.
midland, north carolina
"Mike and Lee were both very kind, courteous and knowledgeable of the service they provided in changing out our Reverse Osmosis system under our kitchen sink. Kathi and I both enjoyed our conversations with them. Their customer service was above and beyond. We would give them an "11" if the scale allowed! Keep up the good work gentlemen!!"
danna M.
charlotte, north carolina
bill W.
charlotte, north carolina
"John and Glen were great. The quote was too high for us at this point."
scott laurel O.
charlotte, north carolina
"Front office is great Several miscommunications along the way. Several times no one called or texted they were on their way. Inspector wasnt told our appointment was cancelled June 27th. We are on our 3rd round of an installer coming out to fix things to inspectors specifications :( Not happy about that - I dont understand why the things that he had said needed to be fixed werent fixed?!? Very frustrated that this is now 2 months post installment and we are still having to have issues fixed and then it inspected for the 3rd time and now we have to work around vacation and other appointments all because someone dropped the ball :( All of the installers have been professional and friendly. The electrician that came was very nice,"
karen F.
matthews, north carolina
"Always prompt and polite."
donald E.
concord, north carolina
"The plumber was thoughtful and gave us details to help us in the future if the trouble returned."
jennye S.
charlotte, north carolina
"Very timely and polite"
andrew B.
charlotte, north carolina
"The service people do their best to keep things running without costly replacements."
david T.
gastonia, north carolina
"Always polite and very thorough"
joel M.
mooresville, north carolina
"Good service, prices are ok, but the visit before this you sent some high pressure sales guy that annoyed me."
andrew O.
matthews, north carolina
"Installation was done quickly and professionally. Misquoted (low) price was honored."
steve C.
monroe, north carolina
"Seem to be knowledgeable and customer oriented."
brigitta V.
charlotte, north carolina
jerry B.
matthews, north carolina
"Because Chris Brown is a very conscientious and qualified technician!"
amy S.
charlotte, north carolina
"A+ staff from office to technicians!"
rose T.
charlotte, north carolina
"Excellent job.. thorough and professional"
sherry M.
huntersville, north carolina
"Hvac units seemed high compared to other companies."
teresa T.
indian trail, north carolina
"Theyve taken care of us for the past several years."
carol W.
charlotte, north carolina
"I have been using Komfort Air for a number of years and always request the same technician (Mike Sisk) because I trust him and he always explains what he is doing and why."
john S.
davidson, north carolina
"Technician was courteous, friendly and professional and explained problem quickly."
kathie L.
charlotte, north carolina
"Mike Long has been taking care of our properties for over 15 years. He carefully explains everything including what is necessary to fix the problem. He is very nice, thorough and knows what he is doing!"
ronnie P.
harrisburg, north carolina
"Brad was awesome."
robert B.
denver, north carolina
"Chris provided an excellent service call. The problem I have with your company is that I was promised a Lennox rebate over 1 year ago on my HVAC purchase. I have followed up with phone calls and emails to your company. Not even the courtesy of a reply. When I've talked to representatives of your company on numerous phone calls over this time, they have promised someone would get back to me. And guess what? Not one person has called me back or even emailed me back. Chris would be the exception. He has tried to help. In fact, he was the salesman last year when i purchased this HVAC and he has confirmed this promise of a rebate."
barbara P.
fort mill, south carolina
chris B.
concord, north carolina
"I am sorry to say that we were very disappointed in the service we received with the installing of our air conditioner unit."
barbara P.
fort mill, south carolina
"Had hard workers here to do a job and they(Trevor &Carl) did just that.l"
brigitta V.
charlotte, north carolina
mr dlugosz D.
matthews, north carolina
"Left my family in the cold overnight after a failed installation in February. My 2 year old cried all night. I was promised we would not be left without heat. I called a hundred times and was told I was out of luck until the next day. The guys putting a new vent in scratched my floor up as well. Jason was my contact person and when I reached out to him about all of this he never responded. Nor did anyone else. Extremely overpriced and gave us a unit no other company said we needed. Will be reviewing on google and elsewhere."
the pad P.
charlotte, north carolina
"Service is fine- price for repairs is exorbitant"
sadash G.
indian trail, north carolina
"Short Reason for 0 rating: I was charged 422 for capacitor (even after 15% discount!) and 82 for labor. Later found price of same capacitor at Amazon: 60!). Also found Angi article saying range of technician to do diagnosis, capacitor change-out, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor. Full complaint: 6/23/2022 A/C not cooling air, blower running! Called Komfort Air, talked with Srgio. got premium membership (no initial/recurring charge), Called for technician to come and check-out the system. Mike came at ~8:15 pm, found capacitor bad, charged 422 for capacitor (even after 15% discount!) and 82 for labor. Did not know typical cost of capacitor, so said ok. Later on 6/30, googled price of capacitor. Was surprised to see it range from 15 60 (price of same capacitor at Amazon: 60!). Found Angi article saying range of technician to do diagnosis, capacitor changeout, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor."
gregory C.
clover, south carolina
mark R.
charlotte, north carolina
"Installed the very next day after making the appointment, extremely professional, good natured, excellent service."
douglas L.
charlotte, north carolina
"satisfactory service so far, but haven't been a customer long enough to recommend highly or enthousiastically"
fay W.
indian trail, north carolina
"Very competent in his field."
thomas G.
marshville, north carolina
"This is the third time the A/C service has been done by your company. The first time was poor, the second time was perfect, and this time was poor. For the most part he did the service. He checked the pressures and the voltage. He removed the side panels of the A/C unit, sprayed some water in from the hose and took out some leaves with his hand. He reinstalled the side panels and then started spraying the condenser from the outside though the vented front panel. At this point I questioned why he is not cleaning the condenser. He said it wasnt that dirty and it is not good to put cleaner on it all the time. Really!!! The manager who was with him said nothing to me when I looked at him. So he ended up rinsing the condenser with plain water back into the A/C unit. So I got a condenser rinse and a quick hand cleaning of the interior. I ended up removing the side panels and shop vacuumed the remaining debris inside the unit. I also sprayed the condenser with the appropriate non caustic cleaner and cleaned it outward. Did I get my moneys worth, I think not. The last time it was done it was done correctly and will only continue to do business with your company if that technician does my work."
richard R.
fort mill, south carolina
mike S.
charlotte, north carolina
stefan K.
charlotte, north carolina
amy S.
charlotte, north carolina
"The tech that was sent out was very knowledgeable and nice.. Explained everything about my system that I never knew"
richard L.
charlotte, north carolina
"professional manner and customer services"
william L.
monroe, north carolina
"The service tech was very considerate and respective and found our problem quickly and repaired it in a short period of time."
cynthia B.
charlotte, north carolina
harry D.
charlotte, north carolina
"Service has been excellent, however I am still waiting on paperwork that gives a breakdown of my system, the warranty and the breakdown of the services provided."
autumn H.
concord, north carolina
"So far, what the person who makes the appointment tells me, is not what the technician does."
chris B.
concord, north carolina
"Glenn and Antoine were professional, friendly and on time"
myrna P.
charlotte, north carolina
"Seems reputable."
marianne M.
davidson, north carolina
sharon E.
charlotte, north carolina
nanette O.
charlotte, north carolina
"They do it very good,"
robert G.
waxhaw, north carolina
"Good service"
duncan M.
charlotte, north carolina
"Efficient, dependable, honest, friendly"
mr stiegel S.
charlotte, north carolina
"Personal service, professional, explained findings in detail"
dawanda B.
charlotte, north carolina
young Y.
indian trail, north carolina
"I thought your prices were fair and your advantage program was attractive."
david R.
charlotte, north carolina
"No 30 minute call prior to arriving. Didnt fix the issue - our unit is still not working. He said to call if it failed they have the part and would get it running in an hour. Second trip - no 30 minute call. Could not fix. Said he had to order and would be a week. The unit is only a year old. Still waiting for the part. Meanwhile our air isnt working."
richard K.
monroe, north carolina
"counterions and seemingly knowledgeable servicemen"
dave D.
charlotte, north carolina
"One day service scheduled. Workman on time and communicated issues well."
nicole F.
mooresville, north carolina
michael H.
dallas, north carolina
"The service technician was very friendly and knowledgeable."
hemalkumar P.
charlotte, north carolina
"Tech Chris Brown was nice and professional. However, the company itself did not show transparency when they sent 2 techs to my house for the winter service but 1 was really a salesperson and should have honestly stated that he was a salesperson instead of claiming to be a tech but didnt do any of HVAC service and the main reason for my company rating. However, Chris Brown was honestly transparent and professional. Chris Brown gets a 10/10 rating from me and is not to blame for the companys lack of transparency. Honest company transparency is needed!"
jim H.
indian land, south carolina
"Service is excellent. Cost seems high ."
leslie B.
charlotte, north carolina
"Resolved issue."
linda M.
charlotte, north carolina
"Customer friendly ease in rescheduling visit and technician."
mike K.
charlotte, north carolina
"prompt to respond to problem calls or routine maintenance, efficient and friendly"
rachel B.
waxhaw, north carolina
"With a warning that a salesman doesnt show up with your service tech"
gene G.
mooresville, north carolina
"I have no confidence in the truth of your representatives advice."
jennifer A.
charlotte, north carolina
catherine B.
charlotte, north carolina
sandra C.
tega cay, south carolina
"I called to have a 1 1/2 inch plastic pipe replaced. It should have been quick and easy. Instead several sections of pipe were replaced with flexible copper piping at the cost of $267! That was a ridiculous and unnecessary amount of work to be done for a small pin leak. I will not trust you for any future plumbing needs. Please discontinue my monthly contract, as I can see it is NOT saving me any money!."
willard H.
charlotte, north carolina
sue D.
matthews, north carolina
"Fixed the problem quickly and efficiently."
joseph D.
charlotte, north carolina
"quick service"
derrick G.
charlotte, north carolina
"the technician was very good."
george M.
denver, north carolina
"Antoine and Mike were outstanding They were very friendly, courteous and conscientious. My initial contact w/the call center for scheduling was not the best. However, Hailey fixed everything and shes who Ill seek out in the future."
rodhea M.
indian trail, north carolina
"Nice enough but LEFT MY BACK GATE OPEN!!!!!!!!!!!!!!!!!! This is not okay and it is not the first time your company has done this. It is a very good thing I did not have a dog get out."
mark C.
charlotte, north carolina
"Technicians were professional and friendly"
linda M.
indian land, south carolina
"I asked them to check the water heater. Technician told me we had a safety issue based on the black soot Above the quick release valve. Told me my water heater should be replaced. He told me that this was an indicator of the venting not working properly. Quoted me a price of $2000 for install and replacement of venting. Installer came today and told me that he did not have the venting parts, and nobody told him that the venting needed replacing. Venting replacement is on the invoice that I was given. Since the water heater is 15 years old I will have it replaced anyway, but the technician told me that the black dust near the quick release valve had nothing to do with venting, and he checked the top of the water heater and said there is no venting issue. If the water heater was only four or five years old, I would be really upset that I got up sold based on a lie. The technician said he has had another customer that was told the same thing and its simply not true that this is an indication of bad venting. While I feel somewhat cheated or lied to, the water heater probably needs replacing anyways so we will move forward, but I cant help feeling like I was sold something that was not true and then Im being charge for venting that a) doesnt need replacing and b) Isnt getting replaced after all. The installer even apologized that I was told this information because its not true. Would be happy to discuss this further with someone there. Would like to reconcile the total cost since Im not having venting replaced."
greg G.
denver, north carolina
"Technician was on time, efficient and friendly."
wes M.
lake wylie, south carolina
"The condensate drain was installed incorrectly on a brand new unit. The duct work was also installed incorrectly and is currently pooling water. Since the unit was not draining properly, the OEM float switch was defective and transformer blew since it sat in water. The technician came out and said someone should be intouch on Monday (this is Saturday). I heard from no one and placed a call on Wednesday. It turns out nothing at that time was ordered. The next scheduled visit was to install the new parts, including the OEM part. My scheduled time was 12-2 with an email confirmation. No one showed up or called. I called in at 5:00. From there they sent out the same technician with half of the parts. He was told to try and use a stock float switch to see if it fits and works. The stock part did not fit and he said by code I do not need it. Also I was told by dispatch that commercial techs do not give courtesy calls, only residential technicians do that. I have had an awful experience."
steve F.
charlotte, north carolina
"We are comfortable and trust our service technician. - Antoine has been coming to our house for years. We believe he will always look out for our needs."
worth T.
charlotte, north carolina
"REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"
tawanna G.
charlotte, north carolina
"Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."
darla B.
matthews, north carolina
karen J.
waxhaw, north carolina
"I really like Mike"
philip G.
indian trail, north carolina
"Antoine was very thorough in testing the equipment and diagnosed a leak in the coil."
charles P.
charlotte, north carolina
"On time, cleaned up all work and were very considerate"
kimberly P.
matthews, north carolina
"Amado called in advance, went above and beyond to help with a spot where our gas furnace flue was touching HVAC equipment."
carl O.
rock hill, south carolina
pam S.
concord, north carolina
"He was very good and took the time to explain everything going on with my system."
nicole F.
mooresville, north carolina
"Outstanding customer service"
adria B.
kannapolis, north carolina
"Very nice person and quick service"
johnny G.
mint hill, north carolina
"Very friendly and thorough in explaining what needs to be done."
michael H.
charlotte, north carolina
"Matt and Carl were friendly and helpful!"
barry D.
waxhaw, north carolina
"Mike always does a good jo"
mark S.
charlotte, north carolina
"3 different Techs in 3 different visits in 2 days, 1st two techs didn't have the correct equipment. 3rd tech said he could fix it the next week after he orders parts. What bothers me is that we turned on the A/C the first time after annual maintence checkup where that tech said all was fine?"
jeff P.
waxhaw, north carolina
"The technician was extremely friendly and knowledgeable."
karl M.
lake wylie, south carolina
"Very competent, professional & a very nice person. I will continue to ask for Mike Long!"
norm H.
waxhaw, north carolina
"They did everything perfectly! Attentive to my questions, did the job right the first time. Cleaned up like you never knew they were here. I run my own Service Company so I'm a tough customer. And these guys we're ten out of ten for sure."
elizabeth T.
charlotte, north carolina
"Technicians are knowledgeable, prompt, and friendly."
charles P.
charlotte, north carolina
kenneth W.
waxhaw, north carolina
"Great service"
sharon V.
charlotte, north carolina
"On time, explain what they were going to be doing. Courtesy!"
jeffrey J.
charlotte, north carolina
shane H.
charlotte, north carolina
"Both my units have been offline since the tech service. Please contact me asap to resolve the situation"
renika H.
charlotte, north carolina
patrica T.
charlotte, north carolina
"The crew was on time, friendly and got the job done."
rob D.
charlotte, north carolina
"Thank you to Sierra for helping to acknowledge our concerns and address them for the future."
shearer R.
charlotte, north carolina
"The tech was efficient, thorough, and he explained why my a/c malfunctioned. He also called before arriving, which was helpful since I work from home."
rob D.
charlotte, north carolina
"We have been a service plan customer for 18 years. We never had any issues until last year when your technician failed to clean the coils on our outside units. We had another issue this year where the tech told us our upstairs unit needed to be replaced and it wasn't working which caused us to have an inspection done by our home warranty company. When they inspected, they found two different components wiring disconnected. I spoke with Sierra, who has been helpful, and she sent out Trevor (Sr. tech) he also found everything in working order and acknowledged that he had issues with the original techs inspection and everything was in working order. I have asked for a refund of our fee we had to pay the home warranty company for an inspection that wasn't necessary. I asked Sierra about this and to date have received no response. I am so disappointed."
maria P.
matthews, north carolina
"I requested before the appointment to evaluate the heating and air monitor as I want to change it out. Although I requested this, a conversation was not had."
sandra C.
tega cay, south carolina
"Timely. Informative, Polite"
michael D.
charlotte, north carolina
"Antoine and Matt were great!"
shealton W.
charlotte, north carolina
margaret C.
charlotte, north carolina
"The service provider was punctual, polite, knowledgeable, answered all my questions, and taught me things about my HVAC."
louis R.
indian land, south carolina
"Great service"
nikola R.
indian land, south carolina
"Tech left a screw on top of the outside unit and a screw on top of the unit in the attic."
debra W.
charlotte, north carolina
anne G.
charlotte, north carolina
"Good Service"
marlene K.
indian land, south carolina
"Very professional, helpful suggestions. No pressure."
cynthia C.
fort mill, south carolina
"The technicians went above and beyond. We could not have been more pleased"
frank B.
charlotte, north carolina
"Heat pump is NOT working properly"
randall B.
charlotte, north carolina
"Chris answered all my questions and was very patient and thorough in his explanations"
bill N.
matthews, north carolina
"Mike has been our technician for a number of years. He is Excellent !!"
richard G.
charlotte, north carolina
james J.
matthews, north carolina
"Did not show how to operate the system, change the interior air filter, or operate thermostat"
greg P.
charlotte, north carolina
dee G.
davidson, north carolina
"They could not honor the 10 year warranty on the unit they sold me and installed 7 years ago. They said if they were to try and find the part needed it might take months and we would have no AC for the summer. They offered no price reduction on the new $10,000 unit."
warren S.
clover, south carolina
david M.
charlotte, north carolina
"Technician called to inform us of arrival time. Work was done in a timely fashion."
james J.
kannapolis, north carolina
"Excellent workmen."
timi U.
pineville, north carolina
marvin P.
charlotte, north carolina
robert S.
indian land, south carolina
"On time, did a good job, did not mess with the thermostat and change everything as has happened in the past. Did not put shoe coverings on so left a bit of dirt on the floor"
sandra A.
mint hill, north carolina
"Trevor was professional, explained what he found and what to be done."
tom T.
statesville, north carolina
"Technician very professional courteous and efficient. He explained everything he did"
tiffany D.
matthews, north carolina
william S.
charlotte, north carolina
robert T.
fort mill, south carolina
"I was sold a whole house A/C Duct cleaning for $1498.00 by Joey. Two servicemen cleaned the 15 ducts from the DUCTZ of south Charlotte company in one hour. Very effecient workers. In checking the internet Google on the prices of cleaning ac ducts in the Charlotte area the prices should have run in the 300 to 500 dollar range,not 1498.00. Very upset at the apparent overcharge for the work done. Komfort AIr handled the transaction with DUCTZ and I trusted that they were getting a good deal. WRONG, charged three times the cost. Why the big difference in cost."
claude t W.
charlotte, north carolina
"Technician called as he was enroute, was on time, explained all procedures to us in advance and proceeded in a very systematic fashion until inspection was complete,"
terrial G.
gastonia, north carolina
george M.
denver, north carolina
"Brad was very professional and conscientious"
robert R.
charlotte, north carolina
richard R.
fort mill, south carolina
patrick C.
monroe, north carolina
"Mike was thorough, professional and thoughtful in explaining the service provided today."
mary ann B.
waxhaw, north carolina
"I know that everything is checked and done right."
thompson L.
charlotte, north carolina
kim C.
charlotte, north carolina
"He was courteous and helpful"
ervin W.
charlotte, north carolina
"Tech was prompt, courteous and knowledgeable"
mel R.
charlotte, north carolina
"Service Technician was courteous, thorough and respectful of my home. He explained what he was doing and came across as quite knowledgeable. The salesman who came with him was way too pushy."
hubert N.
concord, north carolina
"IT WAS A VERY DIFFICULT SITUATION TO REPLACE THE DUCK WORK IN A CROWL SPACE THAY DID THE HOLE JOB IN A TIMELY MANNER. AWESOME"
david C.
charlotte, north carolina
"Brad did a great job"
sandra A.
mint hill, north carolina
"Technician answered all questions/concerns."
sylena S.
charlotte, north carolina
james W.
charlotte, north carolina
richard F.
mooresville, north carolina
thomas M.
charlotte , north carolina
"Great job"
alan Y.
charlotte, north carolina
"The technician was very professional and knowledgable, however, he was not able to repair my situation. The part he needed to do so had to be ordered @ a Ridicules price."
vera k.
mint hill, north carolina
"He was personable, professional, and knowledgeable, Everything was explained to me"
william C.
charlotte, north carolina
"Brad Smith did a good job and he was very friendly. Good customer service."
jeff J.
cornelius, north carolina
"Very professional, on time. Courteous and respectful service visit. Told me everything and completed the service timely."
karen S.
matthews, north carolina
"Mike Long (service tech) did a very though job on my two AC systems. He provided additional info regards an eventual replacement need on a capacitor and safety device for the systems. Quite satified with his work."
susan S.
iron station, north carolina
"Not sure why my unit started heating when i turned on cool for the first time this year, but the techs were friendly and professional and got it fixed."
stephen B.
charlotte, north carolina
"Amado Garcia was very thorough and Prof as always."
susan B.
matthews, north carolina
"Trevor was knowledgeable, courteous and answered all my questions."
bertram S.
charlotte, north carolina
wess C.
matthews, north carolina
"Tevin did a great. Personable, friendly and professional"
robin M.
charlotte, north carolina
"The technician was professional while still being quick and efficient."
gary goldhorn G.
mooresville, north carolina
"Tech was very professional"
al M.
charlotte, north carolina
"Technician was thorough and demonstrated diligence"
gary H.
matthews, north carolina
william A.
charlotte, north carolina
goodbaby G.
charlotte, north carolina
karl M.
lake wylie, south carolina
"Mike Long was professional, knowledgeable & friendly."
cathy Z.
huntersville, north carolina
"Brad is very courteous and professional. I forgot the name of the gentleman who accompanied him."
anne M.
terrell, north carolina
"Technician friendly and professional. Performed tasks above and beyond to get installation completed."
al T.
rock hill, south carolina
joseph K.
fort mill, south carolina
martha T.
charlotte, north carolina
"Technician was on time, knowledgeable and helpful. She completed full service on two separate systems."
eric S.
charlotte, north carolina
"Tech is so good."
gary W.
rock hill, south carolina
"Excellent Service"
charles P.
charlotte, north carolina
gary H.
matthews, north carolina
"Very professional and on time.Took care to not to track mud inside home."
pro D.
stallings, north carolina
"I have just had a Heater Maintenance last Friday. I kept forgetting to mention this that you did not close the Ceiling door after checking the units on outside the top of the retail building. As a matter of fact, I have been closing and locking the door after every HVAC Maint when I discover the door is wide open. Thank God that there is no water damage inside the building nor the materials in the storage. Burglary is the secondary since we have a security alarm system. Please, next time, close the door and lock it and confirm it by pushing it to see if it is locked or would open. Thank you,"
david K.
matthews, north carolina
john M.
rock hill, south carolina
willard H.
charlotte, north carolina
"professional"
ronald M.
matthews, north carolina
"Carl was very friendly and professional."
carter P.
huntersville, north carolina
john S.
indian land, south carolina
"Explained very well everything he did."
ed H.
indian trail, north carolina
"Satisfied but it was more than we could afford at this time in our lives"
mr dlugosz D.
matthews, north carolina
"Had no heat the first night and was told there was nothing they could do. Almost happened a second night. New floors scratched and chipped during vent installation."
mark R.
charlotte, north carolina
"Friendly, kind, and proficient."
deborah G.
matthews, north carolina
"Everyone from beginning to end was professional and quick! I couldnt of ask for any better group of people to replace our complete heat pump system."
regina F.
waxhaw, north carolina
loretta B.
fort mill, south carolina
"Prompt and knowledgeable service men"
dr morton M.
charlotte, north carolina
"Long term customer. Always impressed by techniciansquality and willingness to explain the situation."
tom T.
statesville, north carolina
"Mike Long stayed long into the night to make sure the unit was fixed"
stan H.
kings mountain, north carolina
"The only reason that this is a 9 is that I thought $587 to replace a 2-3 ft water line was rather expensive."
ellen B.
charlotte, north carolina
"Antione has always been helpful, and has solutions to all difficulties with my older house.. He is easy to deal with , not pushy when offering solutions and a genuinely knowledgeable and helpful person. Utions"
vicki/joe P.
charlotte, north carolina
gail V.
fort mill, south carolina
"There was no BS up-sales. We have dealt with other companies who want to sell you the company store."
pk H.
charlotte, north carolina
marie J.
clover, south carolina
"The technician knew exactly what the problem was and took care of it in short time.."
travis H.
matthews, north carolina
joseph F.
fort mill, south carolina
"Technician was great and very friendly for diagnosis of system. Repair costs was way too high. Shopped elsewhere to complete job."
cynthia C.
charlotte, north carolina
"The technician was very nice and informed me, in detail, about the condition of my units."
jax J.
waxhaw, north carolina
"Antione was very professional, courteous and knowledgeable. Most importantly, he knew what he was doing, answered our questions and was quite personable."
randall W.
gastonia, north carolina
"Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."
william L.
charlotte, north carolina
"Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."
vernon G.
matthews, north carolina
"Experienced"
carlos B.
indian land, south carolina
"Personable technician"
ervin W.
charlotte, north carolina
"Arrived on schedule, worked as a team, cordial and respectful, answered questions, responded to concerns"
diana R.
matthews, north carolina
"He explained to me about the importance of having the Heat water tank under your service as well"
stephanie J.
mount holly, north carolina
"Friendly, helpful and explained everything very well."
ruby T.
monroe, north carolina
jerry B.
matthews, north carolina
"Chris was very professional and did a great job."
george S.
huntersville, north carolina
"Constructive proactive advice for future UV Light and heat exchanger servicing.."
greg G.
denver, north carolina
"I dont appreciate trying to be sold something (water heater) during a maintenance visit. Sales rep was nice, I just dont need that at all though."
timothy M.
davidson, north carolina
shealton W.
charlotte, north carolina
"Honestly answer"
gil V.
charlotte, north carolina
"Excellent service"
thomas C.
huntersville, north carolina
susan S.
iron station, north carolina
"Professional, courteous service."
young C.
charlotte, north carolina
"thought that you would install all metal hangers vice fabric"
jane D.
charlotte, north carolina
"He worked quietly and efficiently."
briana W.
charlotte, north carolina
"Amado was very friendly and worked to solve the problem efficiently and monitored the system to ensure the problem was resolved before leaving."
robin J.
charlotte, north carolina
"The services guy was very professional he explained what I needed and why it was so important to have it taken care of that makes me feel like they really care about the people they service"
cathy Z.
huntersville, north carolina
"great crew; courteous and knowledgeable"
conway A.
fort mill, south carolina
"1. I have been paying for the ultimate protection plan for years and now am being told that they will not cover my heat exchanger since the system is over 10 years old. I was not told that before and you took my monthly payments for all of these years. 2. Unit was serviced Oct 29th and I was having issues right after that. Bought new thermostats11/09. Pathetic service check-up."
john B.
charlotte, north carolina
"Heater does not work since the service tech was here. Each of the last 3 times we've had service our system does not work after the tech leaves. This is ridiculous."
pamela D.
matthews, north carolina
"Furnace stops working at night when gets cold and doesnt start working again until approximately ten to eleven am the next morning. So far have had service rep out 6-7 times and problems still are not fixed yet."
gilles N.
concord, north carolina
randall B.
charlotte, north carolina
"Prompt and thorough"
jay P.
mint hill, north carolina
margaret B.
fort mill, south carolina
joel R.
charlotte, north carolina
"Punctual and polite"
colleen S.
cornelius, north carolina
"Great attention to detail."
susan J.
charlotte, north carolina
"Christopher was very thorough and professional! I appreciate him patiently answering my questions. Please send him every time!!"
7th spa and nails N.
charlotte, north carolina
marvin P.
charlotte, north carolina
"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."
bret M.
charlotte, north carolina
"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."
rosetta D.
indian land (suncity), south carolina
"Mike is excellent. Why did three people come this time. Saw no reason for the third person or their purpose. To many people in home!!!!"
allen F.
gastonia, north carolina
lawrence W.
charlotte, north carolina
"Punctual, courteous, and efficient service."
bob B.
charlotte, north carolina
mark S.
charlotte, north carolina
"The tech we had explained everything I asked about and more. Super polite"
henry B.
charlotte, north carolina
"The Tech was amazing"
dr morton M.
charlotte, north carolina
"Courteous and efficient men."
brad S.
rock hill, south carolina
"John Grobusky has performed 2 service calls and one check-up at our home. He was very thorough, knowledgeable and personable every time. We wish he would always be assigned to our calls!"
faith P.
indian land, south carolina
kris S.
concord, north carolina
"Amando was great."
kathi S.
midland, north carolina
allen H.
charlotte, north carolina
"Because Michael is the best. However I am not happy at all about your change to debiting my account monthly for payment. Why would you do something 12 times that can be done once??"
loraine E.
concord, north carolina
"Trevor was professional and explained the work he completed."
william T.
charlotte, north carolina
"My wife told me that on 11-19-21 the service people were here only 10 to 15 minutes and that they had not come into the house at all. That's when I knew that they had not serviced the upstairs unit. The competent service person who came the next day checked the upstairs unit for 1 1/2 hours. They could not have done much to the downstairs unit on the first trip."
susan H.
mint hill, north carolina
dean P.
charlotte, north carolina
"Great service. Mike was a good as usual. Very professional and personal."
ron M.
indian land, south carolina
bobbie C.
harrisburg, north carolina
"Prompt and courteous. Shoes covered"
linda W.
pineville, north carolina
"Good communication. No problems."
tina R.
charlotte, north carolina
"The technician was very professional as well as courteous and informative. He wore a mask and foot covers at all times while in our home."
robert M.
charlotte, north carolina
"Knowledgeable"
tom L.
mooresville, north carolina
"Chris Bryant the tech who serviced our units is great. He has been here before and NEVER disappointments. He is professional, courteous, efficient and most of all takes his time to answer our questions thoroughly. He is a great asset to Service Experts!!"
mary cox C.
charlotte, north carolina
"The first technician who came out late Friday took an inordinately long time to diagnose the trouble. After isolating the problem to the control board, she said there might be a problem getting a new one on the weekend. I had to initiate a call to find out the status the next day. A second technician came out and quickly isolated the problem to the control board as well. Fortunately, a control board was available on Monday, and the repair was made on Tuesday. So, first call didn't leave me a happy camper, but Amado, the technician on the second dispatch and the repair did a nice job."
danielle B.
matthews, north carolina
"Because your company doesnt want to fix a problem they created"
sharon A.
charlotte, north carolina
"Mike has been coming to our home for almost 3 decades. I trust his expertise completely. Today he and Dustin arrived on schedule and performed the service efficiently. I highly recommend Komfort Air/Service Experts."
sandy K.
charlotte, north carolina
debra R.
charlotte, north carolina
"Very knowledgeable"
joel M.
mooresville, north carolina
"The technician was great and very helpful, however I did not sign the receipt I was emailed and was not asked to sign it by the employees who came out. I also thought that it was quite unprofessional to automatically send out a sales person on a service call. Why would a sales person need to come before anything not functioning properly had been discovered. He also did not present himself as sales until I asked what he did since he was clearly not dressed as a tech. This has eroded my trust in your company and makes me doubt the diagnosis given. This would be like taking my car in for an oil change and being told that it might only last a year, but I could buy a new one now. This is a sleezy sales tactic. I will be considering whether or not I will continue my maintenance contrast in light of this."
mr boudinot B.
tega cay, south carolina
"Pleasant, seemed competent, no complaints."
chris R.
indian land, south carolina
john B.
mint hill , north carolina
"Information shared about my heating unit and support questions. Special attention to service rendered and documenting. Found local personnel more agreeable to work with than central office in Texas. Local more informative."
dick S.
charlotte, north carolina
"Professional and thorough"
george M.
denver, north carolina
"Outstanding, professional service provided by Trevor quickly identified the problem and resolved it."
bruce K.
charlotte, north carolina
"Mike and Dustin did a good job."
trudy l.
charlotte, north carolina
"good work done on schedule"
paul R.
charlotte, north carolina
mr robbins R.
charlotte, north carolina
"They have provided excellent service and have kept their word/promises/guarantees."
mr caramore C.
waxhaw, north carolina
"Timely, knowledgeable and friendly"
anthony S.
charlotte, north carolina
nc D.
charlotte, north carolina
"Mike came in and looked but to date we have not received any quote for service."
bernadette W.
indian land, south carolina
"Both young men plus the other Christopher and Kshronda were very patient. I'm sorry that I upset Christopher the other day and today but it has been a whole week this was happening"
stan H.
charlotte, north carolina
"Communicated well"
james W.
charlotte, north carolina
"No work was performed. New unit put in by a different company. Tech said he couldnt work on the unit until one year was up. I should get a refund for the service not being done."
leigh H.
kings mountain, north carolina
"He called before he arrived and was on time. Very professional and did a great job!"
woodrow H.
concord, north carolina
"Technicians were courteous and efficient. I noted filters on mini split were not serviced. In the past, these have been serviced by technicians."
john W.
belmont, north carolina
"Courteous, informative, and personable."
richard H.
indian land, south carolina
susie G.
matthews, north carolina
"Chris was very courteous and professional! Thank you"
patrick N.
indian trail, north carolina
"On time and always honest and friendly. Chris, Mike and Joe were all excellent to work with."
ryan D.
pineville, north carolina
"The guys were very professional and friendly. Educational of what we could do, not pushy in sales."
kathie L.
charlotte, north carolina
"Mike and Chris were very professional, personable and thorough!"
margaret M.
monroe, north carolina
"Trevor and co-worker were on time, called b4 arrival, very professional, knowledgeable and answered all my questions."
michael F.
indian trail, north carolina
"Tech did a good job, interacted with me as to what he was doing."
home D.
fort mill, south carolina
"Water heater was not looked at"
mr taylor T.
waxhaw, north carolina
"Mike and Chris are excellent techs and are just good people to talk to."
beverly S.
concord, north carolina
"Chris was very professional and thorough. Arrived when expected."
louis R.
indian land, south carolina
"Prompt friendly service"
robert S.
indian land, south carolina
"Gave rave review the other day. Our system stopped working and it is HOT in my house. Clearly the tech messed with something."
robert S.
indian land, south carolina
"He was on time, called before hand, went about his business, informed us nothing was required and left. He did not play with the timer or temperatures on the thermostat, and as far as we know did a wonderful job."
charles l.
denver, north carolina
"Mike Long has been my technician for appx. 20 years. He is at the top of my heat and air list. Chris B was very helpful as first time I have met him. They are an excellent asset to your company."
tom M.
mint hill, north carolina
"It would help if the technician would bring the filter needed for my system when they come for these appointments. Every time requires an additional appointment because the special order filter for my system is not carried in the truck"
william L.
monroe, north carolina
"Mike always does a fine job - never disappointed by anything he does, including - of course - the extra favors he does for us from time to time while he is here."
patrice F.
gastonia, north carolina
"Courteous and punctual and friendly and efficient"
steve J.
mooresville, north carolina
"tech was very professional and went about his work and finished in a timely manner."
anne G.
charlotte, north carolina
"Very nice and good service."
mrs smith S.
charlotte, north carolina
"polite, efficient technician"
edward Z.
indian trail, north carolina
michelle S.
charlotte, north carolina
"Very Professional"
jane J.
charlotte, north carolina
"The service man (Mike) was great. However, the office was not able to follow my instructions about using Bank automatic pay."
elizabeth P.
charlotte, north carolina
"The technicians were great. On time, very polite and very thorough."