Komfort Air Service Experts Reviews

"REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"

"Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."

"I really like Mike"

"Antoine was very thorough in testing the equipment and diagnosed a leak in the coil."

"On time, cleaned up all work and were very considerate"

"Amado called in advance, went above and beyond to help with a spot where our gas furnace flue was touching HVAC equipment."

"He was very good and took the time to explain everything going on with my system."

"Outstanding customer service"

"Very nice person and quick service"

"Very friendly and thorough in explaining what needs to be done."

"Matt and Carl were friendly and helpful!"

"Mike always does a good jo"

"3 different Techs in 3 different visits in 2 days, 1st two techs didn't have the correct equipment. 3rd tech said he could fix it the next week after he orders parts. What bothers me is that we turned on the A/C the first time after annual maintence checkup where that tech said all was fine?"

"The technician was extremely friendly and knowledgeable."

"Very competent, professional & a very nice person. I will continue to ask for Mike Long!"

"They did everything perfectly! Attentive to my questions, did the job right the first time. Cleaned up like you never knew they were here. I run my own Service Company so I'm a tough customer. And these guys we're ten out of ten for sure."

"Technicians are knowledgeable, prompt, and friendly."

"Great service"

"On time, explain what they were going to be doing. Courtesy!"

"Both my units have been offline since the tech service. Please contact me asap to resolve the situation"

"The crew was on time, friendly and got the job done."

"Thank you to Sierra for helping to acknowledge our concerns and address them for the future."

"The tech was efficient, thorough, and he explained why my a/c malfunctioned. He also called before arriving, which was helpful since I work from home."

"We have been a service plan customer for 18 years. We never had any issues until last year when your technician failed to clean the coils on our outside units. We had another issue this year where the tech told us our upstairs unit needed to be replaced and it wasn't working which caused us to have an inspection done by our home warranty company. When they inspected, they found two different components wiring disconnected. I spoke with Sierra, who has been helpful, and she sent out Trevor (Sr. tech) he also found everything in working order and acknowledged that he had issues with the original techs inspection and everything was in working order. I have asked for a refund of our fee we had to pay the home warranty company for an inspection that wasn't necessary. I asked Sierra about this and to date have received no response. I am so disappointed."

"I requested before the appointment to evaluate the heating and air monitor as I want to change it out. Although I requested this, a conversation was not had."

"Timely. Informative, Polite"

"Antoine and Matt were great!"

"The service provider was punctual, polite, knowledgeable, answered all my questions, and taught me things about my HVAC."

"Great service"

"Tech left a screw on top of the outside unit and a screw on top of the unit in the attic."

"Good Service"

"Very professional, helpful suggestions. No pressure."

"The technicians went above and beyond. We could not have been more pleased"

"Heat pump is NOT working properly"

"Chris answered all my questions and was very patient and thorough in his explanations"

"Mike has been our technician for a number of years. He is Excellent !!"

"Did not show how to operate the system, change the interior air filter, or operate thermostat"

"They could not honor the 10 year warranty on the unit they sold me and installed 7 years ago. They said if they were to try and find the part needed it might take months and we would have no AC for the summer. They offered no price reduction on the new $10,000 unit."

"Technician called to inform us of arrival time. Work was done in a timely fashion."

"Excellent workmen."

"On time, did a good job, did not mess with the thermostat and change everything as has happened in the past. Did not put shoe coverings on so left a bit of dirt on the floor"

"Trevor was professional, explained what he found and what to be done."

"Technician very professional courteous and efficient. He explained everything he did"

"I was sold a whole house A/C Duct cleaning for $1498.00 by Joey. Two servicemen cleaned the 15 ducts from the DUCTZ of south Charlotte company in one hour. Very effecient workers. In checking the internet Google on the prices of cleaning ac ducts in the Charlotte area the prices should have run in the 300 to 500 dollar range,not 1498.00. Very upset at the apparent overcharge for the work done. Komfort AIr handled the transaction with DUCTZ and I trusted that they were getting a good deal. WRONG, charged three times the cost. Why the big difference in cost."

"Technician called as he was enroute, was on time, explained all procedures to us in advance and proceeded in a very systematic fashion until inspection was complete,"

"Brad was very professional and conscientious"

"Mike was thorough, professional and thoughtful in explaining the service provided today."

"I know that everything is checked and done right."

"He was courteous and helpful"

"Tech was prompt, courteous and knowledgeable"

"Service Technician was courteous, thorough and respectful of my home. He explained what he was doing and came across as quite knowledgeable. The salesman who came with him was way too pushy."

"IT WAS A VERY DIFFICULT SITUATION TO REPLACE THE DUCK WORK IN A CROWL SPACE THAY DID THE HOLE JOB IN A TIMELY MANNER. AWESOME"

"Brad did a great job"

"Technician answered all questions/concerns."

"Great job"

"The technician was very professional and knowledgable, however, he was not able to repair my situation. The part he needed to do so had to be ordered @ a Ridicules price."

"He was personable, professional, and knowledgeable, Everything was explained to me"

"Brad Smith did a good job and he was very friendly. Good customer service."

"Very professional, on time. Courteous and respectful service visit. Told me everything and completed the service timely."

"Mike Long (service tech) did a very though job on my two AC systems. He provided additional info regards an eventual replacement need on a capacitor and safety device for the systems. Quite satified with his work."

"Not sure why my unit started heating when i turned on cool for the first time this year, but the techs were friendly and professional and got it fixed."

"Amado Garcia was very thorough and Prof as always."

"Trevor was knowledgeable, courteous and answered all my questions."

"Tevin did a great. Personable, friendly and professional"

"The technician was professional while still being quick and efficient."

"Tech was very professional"

"Technician was thorough and demonstrated diligence"

"Mike Long was professional, knowledgeable & friendly."

"Brad is very courteous and professional. I forgot the name of the gentleman who accompanied him."

"Technician friendly and professional. Performed tasks above and beyond to get installation completed."

"Technician was on time, knowledgeable and helpful. She completed full service on two separate systems."

"Tech is so good."

"Excellent Service"

"Very professional and on time.Took care to not to track mud inside home."

"I have just had a Heater Maintenance last Friday. I kept forgetting to mention this that you did not close the Ceiling door after checking the units on outside the top of the retail building. As a matter of fact, I have been closing and locking the door after every HVAC Maint when I discover the door is wide open. Thank God that there is no water damage inside the building nor the materials in the storage. Burglary is the secondary since we have a security alarm system. Please, next time, close the door and lock it and confirm it by pushing it to see if it is locked or would open. Thank you,"

"professional"

"Carl was very friendly and professional."

"Explained very well everything he did."

"Satisfied but it was more than we could afford at this time in our lives"

"Had no heat the first night and was told there was nothing they could do. Almost happened a second night. New floors scratched and chipped during vent installation."

"Friendly, kind, and proficient."

"Everyone from beginning to end was professional and quick! I couldnt of ask for any better group of people to replace our complete heat pump system."

"Prompt and knowledgeable service men"

"Long term customer. Always impressed by techniciansquality and willingness to explain the situation."

"Mike Long stayed long into the night to make sure the unit was fixed"

"The only reason that this is a 9 is that I thought $587 to replace a 2-3 ft water line was rather expensive."

"Antione has always been helpful, and has solutions to all difficulties with my older house.. He is easy to deal with , not pushy when offering solutions and a genuinely knowledgeable and helpful person. Utions"

"There was no BS up-sales. We have dealt with other companies who want to sell you the company store."

"The technician knew exactly what the problem was and took care of it in short time.."

"Technician was great and very friendly for diagnosis of system. Repair costs was way too high. Shopped elsewhere to complete job."

"The technician was very nice and informed me, in detail, about the condition of my units."

"Antione was very professional, courteous and knowledgeable. Most importantly, he knew what he was doing, answered our questions and was quite personable."

"Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."

"Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."

"Experienced"

"Personable technician"

"Arrived on schedule, worked as a team, cordial and respectful, answered questions, responded to concerns"

"He explained to me about the importance of having the Heat water tank under your service as well"

"Friendly, helpful and explained everything very well."

"Chris was very professional and did a great job."

"Constructive proactive advice for future UV Light and heat exchanger servicing.."

"I dont appreciate trying to be sold something (water heater) during a maintenance visit. Sales rep was nice, I just dont need that at all though."

"Honestly answer"

"Excellent service"

"Professional, courteous service."

"thought that you would install all metal hangers vice fabric"

"He worked quietly and efficiently."

"Amado was very friendly and worked to solve the problem efficiently and monitored the system to ensure the problem was resolved before leaving."

"The services guy was very professional he explained what I needed and why it was so important to have it taken care of that makes me feel like they really care about the people they service"

"great crew; courteous and knowledgeable"

"1. I have been paying for the ultimate protection plan for years and now am being told that they will not cover my heat exchanger since the system is over 10 years old. I was not told that before and you took my monthly payments for all of these years. 2. Unit was serviced Oct 29th and I was having issues right after that. Bought new thermostats11/09. Pathetic service check-up."

"Heater does not work since the service tech was here. Each of the last 3 times we've had service our system does not work after the tech leaves. This is ridiculous."

"Furnace stops working at night when gets cold and doesnt start working again until approximately ten to eleven am the next morning. So far have had service rep out 6-7 times and problems still are not fixed yet."

"Prompt and thorough"

"Punctual and polite"

"Great attention to detail."

"Christopher was very thorough and professional! I appreciate him patiently answering my questions. Please send him every time!!"

"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."

"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."

"Mike is excellent. Why did three people come this time. Saw no reason for the third person or their purpose. To many people in home!!!!"

"Punctual, courteous, and efficient service."

"The tech we had explained everything I asked about and more. Super polite"

"The Tech was amazing"

"Courteous and efficient men."

"John Grobusky has performed 2 service calls and one check-up at our home. He was very thorough, knowledgeable and personable every time. We wish he would always be assigned to our calls!"

"Amando was great."

"Because Michael is the best. However I am not happy at all about your change to debiting my account monthly for payment. Why would you do something 12 times that can be done once??"

"Trevor was professional and explained the work he completed."

"My wife told me that on 11-19-21 the service people were here only 10 to 15 minutes and that they had not come into the house at all. That's when I knew that they had not serviced the upstairs unit. The competent service person who came the next day checked the upstairs unit for 1 1/2 hours. They could not have done much to the downstairs unit on the first trip."

"Great service. Mike was a good as usual. Very professional and personal."

"Prompt and courteous. Shoes covered"

"Good communication. No problems."

"The technician was very professional as well as courteous and informative. He wore a mask and foot covers at all times while in our home."

"Knowledgeable"

"Chris Bryant the tech who serviced our units is great. He has been here before and NEVER disappointments. He is professional, courteous, efficient and most of all takes his time to answer our questions thoroughly. He is a great asset to Service Experts!!"

"The first technician who came out late Friday took an inordinately long time to diagnose the trouble. After isolating the problem to the control board, she said there might be a problem getting a new one on the weekend. I had to initiate a call to find out the status the next day. A second technician came out and quickly isolated the problem to the control board as well. Fortunately, a control board was available on Monday, and the repair was made on Tuesday. So, first call didn't leave me a happy camper, but Amado, the technician on the second dispatch and the repair did a nice job."

"Because your company doesnt want to fix a problem they created"

"Mike has been coming to our home for almost 3 decades. I trust his expertise completely. Today he and Dustin arrived on schedule and performed the service efficiently. I highly recommend Komfort Air/Service Experts."

"Very knowledgeable"

"The technician was great and very helpful, however I did not sign the receipt I was emailed and was not asked to sign it by the employees who came out. I also thought that it was quite unprofessional to automatically send out a sales person on a service call. Why would a sales person need to come before anything not functioning properly had been discovered. He also did not present himself as sales until I asked what he did since he was clearly not dressed as a tech. This has eroded my trust in your company and makes me doubt the diagnosis given. This would be like taking my car in for an oil change and being told that it might only last a year, but I could buy a new one now. This is a sleezy sales tactic. I will be considering whether or not I will continue my maintenance contrast in light of this."

"Pleasant, seemed competent, no complaints."

"Information shared about my heating unit and support questions. Special attention to service rendered and documenting. Found local personnel more agreeable to work with than central office in Texas. Local more informative."

"Professional and thorough"

"Outstanding, professional service provided by Trevor quickly identified the problem and resolved it."

"Mike and Dustin did a good job."

"good work done on schedule"

"They have provided excellent service and have kept their word/promises/guarantees."

"Timely, knowledgeable and friendly"

"Mike came in and looked but to date we have not received any quote for service."

"Both young men plus the other Christopher and Kshronda were very patient. I'm sorry that I upset Christopher the other day and today but it has been a whole week this was happening"

"Communicated well"

"No work was performed. New unit put in by a different company. Tech said he couldnt work on the unit until one year was up. I should get a refund for the service not being done."

"He called before he arrived and was on time. Very professional and did a great job!"

"Technicians were courteous and efficient. I noted filters on mini split were not serviced. In the past, these have been serviced by technicians."

"Courteous, informative, and personable."

"Chris was very courteous and professional! Thank you"

"On time and always honest and friendly. Chris, Mike and Joe were all excellent to work with."

"The guys were very professional and friendly. Educational of what we could do, not pushy in sales."

"Mike and Chris were very professional, personable and thorough!"

"Trevor and co-worker were on time, called b4 arrival, very professional, knowledgeable and answered all my questions."

"Tech did a good job, interacted with me as to what he was doing."

"Water heater was not looked at"

"Mike and Chris are excellent techs and are just good people to talk to."

"Chris was very professional and thorough. Arrived when expected."

"Prompt friendly service"

"Gave rave review the other day. Our system stopped working and it is HOT in my house. Clearly the tech messed with something."

"He was on time, called before hand, went about his business, informed us nothing was required and left. He did not play with the timer or temperatures on the thermostat, and as far as we know did a wonderful job."

"Mike Long has been my technician for appx. 20 years. He is at the top of my heat and air list. Chris B was very helpful as first time I have met him. They are an excellent asset to your company."

"It would help if the technician would bring the filter needed for my system when they come for these appointments. Every time requires an additional appointment because the special order filter for my system is not carried in the truck"

"Mike always does a fine job - never disappointed by anything he does, including - of course - the extra favors he does for us from time to time while he is here."

"Courteous and punctual and friendly and efficient"

"tech was very professional and went about his work and finished in a timely manner."

"Very nice and good service."

"polite, efficient technician"

"Very Professional"

"The service man (Mike) was great. However, the office was not able to follow my instructions about using Bank automatic pay."

"The technicians were great. On time, very polite and very thorough."

"on time, cordial, efficient"

"The job was scheduled to be completed in two days, but as of now it's still not completed. The technicians were scheduled to come back out and never did, no phone call or email with an explanation was given either. I called after a few hours and the customer service rep said that I will be receiving a call with an update after a few more hours went by without a call I called the sales rep and he told me that they had to reschedule due to lack of materials. As of today (3rd day) I haven't received a call yet to schedule the next appointment to get the job finished."

"Great service, great staff"

"John came with a very long snake and he wouldnt give up until he cleared our line. He was very patient and diligent."

"Tech was very polite and helpful."

"Tech was on time and very direct"

"Professional, Polite, willing to take time to answer questions."

"Mike has all ways done A1 service when he comes to service my AC/HEATING systems. When he retires, hire him as a part time trainer/mentor or as a consultant to help new hires and young people. He's a treasure."

"Friendly and informative"

"He is professional and informative"

"Prompt. Pleasant and Thorough"

"arrived on time called before coming to let me know they were in route."

"It goes without saying that teammates are so key to a companys image and reputation. Thoughtful, professional and conscientious execution is critical with todays air conditioning and heating installation and servicing. Komfort Air Service Experts demonstrated they care about the customer experience with my most recent upgrade to the EL18XCV and SL280UH equipment. Installation day was a challenge. But, management listened to my concerns and put a plan in motion to make things right. They sent the master technician Mike Long. He used his 16+ years of experience with Service Experts servicing Lennox equipment to figure out and solve the communication problem and get our family air in time for Labor Day weekend. His personality and professionalism are top notch. He cares about getting things right. From the moment I received his call that he was on his way until he completed the work he maintained a positive outlook that instilled confidence in me that he was going to figure it out and he did. Mike is a welcome sight whenever I need HVAC service."

"Komfort Air did one thing well few mechanical tradesmen learn. Communicate, communicate, communicate! A reminder of estimated arrival and a call when they were running late. Also did not try to sell me things we didnt need."

"The technicians are very professional and considerate."

"Timely, efficient, courteous service."

"My technician, Mike, showed up on time, was very professional and explained what he could do to ease my mind about the toilet problem that I thought I had."

"Mike was very professional! Explained everything well about the issue at hand and what we needed to fix our problem. We will always request Mike Long"

"Efficient service"

"Poor evaluation of problem.....Non specific pinpoint of problem......very poor recommendations for fixing the problem.....high pressure to purchase new unit with "buy back/get unit for free over time" recommendations that made no sense.......... scheduling non consideration that had me waiting all day for service techs who never showed up and a final phone call that had me talking to your staff, on two different phone lines, about two different techs on the way at the same time. See prior evalutation."

"They were both extremely polite, professional and helpful. They contacted the company to see when part would be available and also looked into my warranty coverage for me. Trevor came back out to install the part the following week and, again, was very polite and professional and got the job done in a very satisfactory length of time. I couldn't be happier with their service! Hailey was also the perfect customer service rep!!"

"Initial assessment poorly done......tech did not have proper equipment...freon sniffer was dead and could not use, guessed at the leak and told me that it would take 2 to 3 months to get the part. (What part, coil, compressor valves ect.?)....did not see obvious leak coming from the compressor.......Jason....was also at initial visit and this where I think that Antwon got the 2 to 3 months thing. ......Jason called me and said same thing about part with high pressure tactic to get me to buy new total unit....over talked me when I asked questions, stating that I would get unit for free....took long time for me to finally find out what a new unit would cost.....check your recordings........poor office management (made me wait all day stating that service man was coming out. (Initially 12 to 2) I had to call twice to find out where service man was.....around 6PM, I called office again for service and (MIKE) no show...at same time that I was on the phone and told that Mike was on the way, I received a call on another phone from Armond stating that he was on the way and one hour away....confusion.....I had told the secretary on one of the calls, that it was raining at my place.....sent out Armon anyway...he came out and did nothing because it was raining. Very poor service initial contact, and office scheduling and salesman very poor."

"Being a new customer I was surprised they were going to come that day (Saturday) but then called that afternoon to say they would come on Sunday to install the new AC. They were great and did an excellent job"

"I have no complete."

"Mike is the perfect combination of skill, experience, resourcefulness, and great personality. Truly exceptional."

"Amado was very professional and thorough. He answered all my questions and made recommendations to protect the life of my unit and save money on heating and cooling costs."

"The technician came within an hour, was done in twenty minutes and was very kind and friendly. He also informed me on some options for when I was ready to replace my units."

"John was very courteous."

"Very satisfied with the results of service."

"I am very unhappy about the amount charged for a $100 valve that required less than 30 minutes to install. On the other hand I was impressed by Mikes competence."

"John did a thorough inspection of the HVAC unit and found that the evaporator coils are starting to show signs of leaking. He siad that they are not sever enough to replace them yet and the unit is working correctly. He took the time to explain what he was doing and answered all my questions."

"Patrick listened."

"Super nice man, very knowledgeable"

"Thorough job and complete follow-up."

"Both men were thorough, professional and informative"

"Fast, on time on a Sunday"

"We have a 3 yr maintenance contract and I will think hard about whether I renew it for a couple of reasons. 1) when going through my service call records, I noticed that on several occasions a follow up call was required to fix a subsequent issue that was supposed to be resolved during the first call. I realize that the technician is trying to quickly resolve an issue but it appears that a little more attention to a units overall condition could save both the homeowner and the technicians time. 2) the amount of suggestion sell is frustrating. It is now hard for us to tell when our units really need a repair or is it just up-selling us. It is unfortunate because I would really like to believe that our technician has our best interest in mind and not the companys bottom line."

"All very pleasant and professional and happily answered all our questions"

"Outstanding Service"

"Comment - I think its overkill to have three techs come out. I know one person was in training, but the third was a supervisor. They didnt show up at the same time, which is understandable, so I had to explain the issue 2 times. I would prefer one tech."

"Amado Garcia was informative, thorough and respected our home. He was a great tech!"

"Antoine was courteous and communicated his findings."

"I trust Ed he has experience with my system"

"Very knowledgeable about the system explain everything to me very well that I could understand I am very satisfied with your service manager service manager and the service technician that came out thank you for working with us at home orders"

"Very quick and friendly."

"the A/C is working like it should."

"Ed was extremely thorough and found the problem. Ordered the part immediately. Great job. THANK U. Joe helped in this process as well."

"Second time through the survey. I asked the agent when I called in if she could have the technician call me and let me know what the issues were with the air condition. I then told her I would not be able to be there and this was a tenant occupied property. I never received any follow up calls from anyone with the company. Just a bill."

"Tech was friendly, fast, and professional"

"John initially was assigned to my issue as an on call assignment on a Sunday. He stuck with my issue for THREE DAYS while we continued to battle the weather and try to figure out what was wrong."

"Quality products and services delivered with professionalism and great attitude"

"Price for the services provided seems high"

"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."

"Great Customer Service, very personable"

"asolutely great service well pleased"

"I've had some ups and downs with my AC units but Komfort made it right and took great care of me!"

"The unit was still not cooling when the technician left and another one had to return the following day, only to find a different issue than the one the first technician said was the problem."

"John was very nice & helpful !!"

"John was very professional, polite and considerate. He explained what he had done and what had to be done very clearly."

"good work and great repairman."

"Prior to appointment received an email stating the repair would be at 8:00 AM on Memorial Day. It would be the first appointment. Received a call at 9:20 AM from Tech indicating he was on the way. Said Service Tech was having computer problems. We do not have an office onsite."

"He takes time to explain the situation with the unit"

"Service experts were on time and addressed my problem, however the cost of close to $300 for changing a washer in a bathroom faucet was excessive. I am a retired senior and choose to have this program expecting a better price but it does not meet my expectations for a service contract."

"Concerns were discussed an resolved regarding my contract and the work needing to be done."

"Both technicians were respectful of my home and me."

"Juan and Jason were professional, courteous, and answered my questions honestly. We had some discussions about options for my issues, and they quickly provided pricing."

"He explained and showed me this issue and how it would be repaired"

"Work incomplete"

"Guys did a great job and were on time!"

"Ed is great to work with!!"

"Patrick is professional and polite"

"It was an emergency plumbing issue and Michael came late in the evening and fixed the problem. He contacted me quickly and arrived as fast as possible"

"Service tech was not customer friendly walked in and immediately tryed to seek add ins to my 2 year old system replaced by your company"

"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."

"Joshua was very attentive to questions I asked and very polite."

"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."

"On time, professional, and explained things thoroughly."

"Very efficient with the job and just pleasant all around"

"Almost a 10 but a second visit was required to fix an operational issue"

"I WAS VERY HAPPY"

"Mike, the technician was very knowledgeable, trustworthy and reliable."

"Tech was very thorough, pleasant and answered questions I had."

"I have used Komfort Air for quite some time to service my AC and water heater. I trusted them when they talked about replacing my units. They have always provided excellent service"

"Joshua was great, very thorough and explained everything."

"Quick, fair, and fixed."

"Addressed and fixed all our issues and was very professional."

"Professional"

"Mark came right out to address the situation my technician discovered during the maintenance check. Pricing for a new air conditioner was given and arrangements made to have the work completed. I do have one problem with the thermostat setting which I need to have you address."

"John was friendly, on time, willing to answer questions and explain things"

"He took time to explain our future options"

"Very helpful. I have no knowledge of what I am doing and they sure go above and beyond to explain !"

"It was all great but had to call for service because after air conditioner was installed heater wasn't working."

"Good service by the technician"

"I am appalled that you would send a sales person on an annual tech visit, and after a very short period of time inform me that my furnace and A/C unit need to be replaced. from the sales rep " if this unit was in a public area we would need to shut down the place". Granted my unit is approaching it time limit, but I found your sales and service techniques very unprofessional and fraudulent. I called another company for a second opinion and the critical cracked heat exchange did not exist on my furnace, so the pictures on his phone were a straight up lie. and the leaking A/C condensor--the tech on day 2 showed me clearly that the cover had never been removed on the A/C unit--so the cleaning and inspection was never done. I am very very disappointed with this deceptive treatment!"

"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."

"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."

"Technician took time to answer questions"

"We appreciate your usual great service. Mike is very efficient, professional and supportive with his thorough explanations of problems and solutions. Your office staff was so helpful in quickly scheduling our additional appointment which was needed to complete the repair if our upstairs unit."