Komfort Air Reviews

"Very professional and personable."

"The gentleman was very informative and very nice. However , my unit is still leaking which he says cannot be fixed 100 percent due to it being a zoned unit. I wish I had been educated more by your company prior to replacing my unit that this might happen and to buy two units."

"Because I cant enter the attic I cant really see what Leo arid did, exactly."

"Left job unfinished and it was not first appt next day. Left without heat for aday"

"I requested technician Mike Long specifically. I always want to do business with people I can trust and give me honest and fair feedback. I am very cautious with contractors in general as a lot of companies want to sell unnecessary items at unfair costs. Mike Long is one of the best vendors I have dealt with since living in Charlotte for the past 14 years. He is pleasant, professional and respectful and you can tell he cares and is giving you sound advice. I was glad to have met him 14 months ago and signed up again for another year because of his excellent service."

"professional people. Attention to detail."

"Adam restored service even if for only two hours, but told us the motor was overheated and probably would not hold. Appreciated his honesty, even though he ended up having to order the part and we were out for 4 days."

"All was fine and done as scheduled in a timely way, but after the Technician departed, I discovered that access panel on one of the heating units had not been put back together, and the unit was standing "open". It was necessary to contact the office to have the technician return to attach the panel properly."

"We cannot remember the name of the service expert but he was very knowledgeable and outstanding, excellent customer service!"

"Wayne was very polite, and helpful. Offered guidance on filters and commented on heating system."

"Few issues but the end result was a 10"

"On time, professional"

"Our technician immediately assessed the problem with our leaking water line and fixed it in no time. He was very pleasant, knowledgeable and professional."

"Service needed was performed"

"They always had a smile on their face with great customer service"

"The quality of the work was very good."

"Knowledgeable and courteous"

"Clear information, courteous, answered all my questions."

"No one is perfect"

"Technician was great and very professional."

"Mike is a great tech."

"Nice person. Polite cared about service. Answered questions"

"Consultants and installers were excellant"

"They wore masks boot coverings and ended up saving our lives !! We were leaking carbon monoxide and didnt know it . They fixed the problem and put up a grate cover that fell of my air vent. Im short and a single mother and was unable to do it myself. The team was a GODSEND!!"

"Komfort Air responds to my heating and air conditioning concerns promptly. Andy was knowledgeable and completed repairs in a prompt and efficient manner."

"The tech. were very knowledgeable and professional."

"ON TIME AND VERY PROFESSIONAL"

"Great employees and great services"

"I was told that a check would be performed in the water heater and this was not done."

"Courteous, kept me informed."

"Michael is very thorough and he has come to my house many times over the years. I can count on him"

"Mike and his assistant were extremely professional while working on our plumbing and sink repairs."

"Explains what is being done, always courteous and professional."

"He provided exceptional service"

"Prompt, professional, thorough"

"Mike is an exceptional professional. We trust his judgement and ability. He provides outstanding service. You are fortunate to have him on your staff."

"Equipment malfunction on the initial attempt to clear my drain pipes delayed progress. Once the technicians were able to get the machine operable, they were able to clear some of the line; however, upon attempting to extract the clearing line from my pipes, the machine again malfunctioned which caused extra and unnecessary work for the technicians. The good news was that the drain line must have opened a bit as my draining was a little better. The technicians were very good and I appreciate their hard, but unnecessary, work."

"Mike Long always does a great job for us."

"Very thorough and knowledgeable about the situation."

"Competent technicians, friendly service"

"1. I missed the spring service due to your not contacting me. 2. A part needed to be replaced and the technician missed the scheduled time by 1 hour. 3. After the installation of the defective part (cost to me $257) i checked with carrier and their cost for the part was listed at under $50. Wish I checked before you installed the part. Probably will not renew my contract."

"Mike always does a terrific job, is knowledgeable, professional, and customer service oriented."

"Dedicated worker - easy to work with company."

"He explained everything he was planning on doing and completed it and called a supervisor regarding the maintenance agreement when he was unsure."

"John did the maintenance on HVAC unit which is 17 yrs old and said everything looks good. Also found the door that the inspector didn't find when inspector was running his report."

"Mike seems thorough, knowledgeable and pleasant to deal with"

"Had furnace installed next day ."

"Michael is excellent and always explains why and what we need. It seems we have a lot of repairs on these systems so we would probably not choose this brand again when replacing"

"Antone and Mark will quite helpful in explaining what was done, what I might expect in the future and the plumbing service now available."

"I have had a yearly contract for over 10 years since we built the house. You guys always replace the filters that I buy from you. But they are marked up 6 times what they can be bought for online and that is absurd."

"He was very courteous and efficent."

"Very professional, friendly and easy to work with."

"Once again Mike provided excellent service, while doing so professionally, proficiently and expeditiously! We always appreciate his help !"

"only reason not a 10 is that I didn't get a call 30 minutes in advance. Other than that, it was great."

"I appreciated them showing up on time and getting right to work, then keeping me informed about how the work was progressing and giving me a final call to say all was completed."

"They did what we ask them to do."

"Prompt, courteous service. Explained job in detail and cost upfront"

"This has been the third or forth time Ed has been to our house for routine service. He is always very professional and efficient"

"Everything done efficiently and as promised, all in one day."

"Easy to get an appointment. Tech came on time and quickly solved the problem."

"Mike was friendly, efficient and used all information available to troubleshoot the issue"

"Great service and explained in detail the results of testing."

"Very efficient and polite"

"Very through"

"Came out late at night and quickly diagnosed and fixed the problem. Really appreciate the prompt and great service."

"Technician was awesome. Hes been to My home before. Professional and great guy."

"He was polite, efficient and on time. He found the problem and fixed it."

"Ed was great, left a very bad taste in my mouth that a salesman was sent out in addition to the technician. That alone would deter me from referring to friends or family"

"Very professional, explained the job done"

"Job well done very professional intelligent and did a great job"

"Mark was timely, polite, courteous, respectful, knowledgeable, conversational, personable, informative, used no high-pressure sales tactics. I enjoyed our conversation about the air unit and felt much more informed and educated on the product and process. He patiently answered dozens of my questions without rushing through his answers. I appreciated his time!"

"It works now"

"I was satisfied with the service once the personnel arrived. I suppose due to volume my first appointment was rescheduled, and the technician arrived later than the promised arrival window."

"A/C broke due to too much refrigerant. Was this due to poor maintenance checkup done on 4/8/20? Was charged for parts for repair. Have a 10 year warranty on this 2 year old unit. Why was I charged for parts? Initially told would need to wait 3 days for service. Thankfully a cancellation made it possible to wait until next day."

"Mike was respectful of our time and every part of our house. He was thorough and thoughtful in trying to diagnose the problem with our AC. It was unbearably hot outside and that was not a deterrent in his work."

"Ed arrived within the time frame to expect him and his work performance is exceptional. I trust Ed."

"Mike went above our expectations to see that we were satisfied"

"Mike did not give up until he found out what was causing the problem. He didnt automatically assume like the other technicians."

"Technician was friendly and provided me with tips to help my understanding to improve the function of my furnace and AC unit"

"Always prompt to return calls and quick honest service!"

"Mike id=s the best AC man I've ever dealt with. Professional and thorough"

"Mike us professional, pleasant and efficient."

"Mike has worked on our equipment in the past, and were very confident in his skills and abilities. In addition, hes honest, and is a great communicator. We find him to be a solid 10."

"Installation was great, and fast!"

"I was told that information regarding a new system would be sent to me and have not heard back from anyone. This was done during the Covid19 so no one came inside."

"On time Professional No issues"

"He was able to find the problem quickly and repaired it quickly"

"Michael was very professional and communicative as to what he was doing."

"I was charged 66.00 for coolant that I did not need Tech did a sloppy job of checking my system. It was so awful you had to send another tech to to do that task correctly"

"Serviceman was considerate and helpful."

"We have used Service Experts for our heating and air for almost 2 decades. Trust the technicians and trust the service."

"New air-conditioned system stop working after 3 days."

"The service was good and timely"

"good guy in every respect"

"During install lead guy had family emergency, this left Cody in charge with a new guy who wasn't here when the job was being completed. Apparently Cody couldn't get help which obviously leaves him disadvantaged ... it effects our install."

"Mike is always on time and efficient. I always ask for Mike because I trust him and know that he checks everything and let's me know. I have recommended SE to a number of my neighbors."

"Good info with maintenence of system"

"We wont know if the leak is fixed for a week or more. But we assume it was perfectly done because of Kristins recommendation of Eds work."

"Quick and efficient from start to finish"

"We were not quoted the correct price for the work before it was performed."

"Technician came for semiannual checkup on our service plan. He looked at the inside unit and washed the compressor coil outside and looked inside the wiring box. Did not test refrigerant pressure. Next day compressor was not working. Called Service Experts and asked them to send someone out. Two days pass and nobody shows. I guess we were not exactly a priority even though we were on a service plan. Called someone else who arrived within an hour. Found a bulging capacitor and replaced it. Took him 2 minutes to diagnose the problem and 10 minutes to fix. Called service experts to cancel the service call and canceled my useless service contract."

"The technician did not wear a mask."

"Personality, skills, experience, professionalism, connectivity. Mike Long is the complete package."

"Nice,courteous young man.Observed all the safety precautions. Said he would provide us a summary by e-mail.Haven't received it so far."

"Very professional and thorough"

"Ed, as usual, was punctual and able to figure out our problem."

"2X my scheduled time did not happen. Would prefer either more communication or less scheduled visits of others."

"Ed was efficient, conversant, informative and completed his maintenance visit in a timely manner."

"Michael is outstanding"

"Mike Long, the tech is AWESOME!! And the lady in the charlotte office whose name I cant remember is too!"

"Mike is always prompt, professional and thorough in going about his job."

"On time, professional, nest"

"Very nice gentleman, seems to know his job well!"

"Trey was informed and got right to work."

"Great service! Friendly and knowledgeable."

"Mike has been my service tech for a very long time. He always does a good job. I trust his judgement on the condition of my equipment and any additional work I may or may not need."

"Arrived on time. Very professional. Carful to keep things clean."

"The work done was exceptional. However, the service center did not keep me adequately informed of his arrival (over an hour past the promised time frame). Also, no one mentioned the work would take more than 2 hours to complete."

"Technician is thorough and very knowledgeable about the equipment."

"Our service expert was kind and thoughtful. He practiced the protective things needed at this scary time."

"We have had this tech before and he is personable and does a good job."

"Trey was knowledgeable and conscientious about sensitive social distancing as well as helping me out by changing the crawl space light bulb."

"Mike, was great, as usual."

"Very helpful"

"In addition to providing his usual dependable tune-up service, Mike also gave us understandable information about necessary repairs and helped to arrange a price that we could pay for those repairs and helped to schedule a follow-up visit because it was too cold outside to determine if our A/C has a refrigerant leak."

"Mike is thorough. He was respectful of distancing and keeping everything clean. He even cleaned our outside units."

"no comment"

"Ed was very efficient and thorough with our air conditioning systems. I gave 9 rating because he was suppose to be here between 8-10 and it was almost 11 when he came. It was fine but I would have appreciated a call saying he would be closer to 11."

"We love Mokr. He always explains everything clearly and is ALWAYS friendly and personable. He works quickly and efficiently"

"Mike always does great work and is honest."

"Ed has been here in the past and is always on time, courteous, and knowledgeable."

"Michael did an excellent job."

"Customer Focused"

"very professional, on-time and explained what work being done"

"Mike Long always does a great job. Always has over the years."

"Mike is the BEST service technician you have. This man deserves a raise!!!!!"

"On time, knowledgeable, easy to work with and friendly."

"Annual AC check, everything works well, friendly service."

"Ed always provides friendly, professional service!"

"Tech was very courteous, friendly, knowledgeable, professional."

"Quickly diagnosed and fixed problem. Did not waste my time trying to up sell me."

"Good job"

"Mike was knowledgeable and had to diagnosis an issue that I was not aware of."

"I have always been satisfied with Service Experts ability to get me scheduled when I have a problem. Mike Long is an asset to the company. Very professional and thorough with his work."

"Efficient service"

"Michael always does a good job."

"On time , did a great job and knew what he was doing. Very good manners and very nice guy. Job well done."

"Michael was very polite, he called to let me know he was coming, he respected our house and was very informative in explaining the issues."

"Our technician is always on time and courteous and respectful and knowledgeable."

"Technician was professional and fixed problem with heating in very timely fashion."

"I had another company come out previously, but they didn't seem to have any idea as to what the problem was. I described the symptoms and the technician immediately said he thought he knew what the problem was and described it in detail, but clearly so I could understand. He also corrected what had previously been done wrong by the other company."

"On time, friendly, knowledgeable, informative."

"Curtis was on time, efficient, explained his findings (fortunately nothing detrimental), and courteous."

"On time. Fast and courteous."

"Mike is very professional! He is very thorough, walks through the process with you and explains everything completely. You are fortunate to have such a man working for your company!"

"Mike is the only person that I let do my service on my air conditioner"

"Mike is very polite and knows what he is doing. He is a good employee!"

"Professional tech. Easy visit"

"Curtis works very efficiently and is able to communicate what needs to be done to keep your hvac running correctly."

"On time professional"

"Knows what he is doing"

"Service Experts are easy to work with, always responsive, and I have a lot of confidence with Mike, the technician."

"He tried several things to fix my system and offered me options for the problem."

"Aaron went over the top to help me understand exactly what was needed for my hvac unit. He took the time to show me things and walk me through each step. He was very courteous and kind and you can just tell hes a great person."

"The technician was quite knowledgeable and helpful"

"Curtis is timely, very friendly and the work area is clean every time he leaves."

"Mike is always so professional, and knowledgeable."

"Punctual Competent Professional Friendly"

"Called ahead and arrived on time. Was cordial and inquired if the system was performing to my expectation"

"Mike Long is the beat service technician period!!"

"Mike, as always, was very prompt, efficient, professional and knowledgeable."

"My problem was fixed. I love this company."

"Mike is knowledgeable, courteous and on time"

"Prompt service and the furnace was working again in a short amount of time."

"Trey is very diligent and takes a thoughtful approach to his work and explains things well."

"Tech seemed very thorough."

"Mike is honest, smart and very capable and his work shows it."

"Ed appears to have skill and knowledge to identify what needs repair and/or replacement. He is a reasonably good communicator and will check when he completes a service order to wee if I am available for him to communicate his findings and action to effect repairs."

"I was very satisfied because he was on time, customer-focused, explained what he did and checked everything to make sure we were good to go. Couteous and listened to my concerns."

"Long time customer. Service is always reliable and high quality."

"Very professional and thorough"

"Michael is both professional and friendly"

"on time, knowledgeable, and did not give me any bad news about my furnace"

"Mike is very professional and takes his time to get everything complete and double checked to make sure all is in working order"

"Ed is a very experienced and professional, friendly and we always request him"

"Will Pitts always delivers. If theres a problem, he is always quick to address them. We value Service Experts as one of our vendors."

"Mike is very thoughtful and gives explanations"

"Tech was very friendly"

"Mike always does a good job. Friendly and courteous."

"Did arrears job"

"Ed is awesome! I like to understand what I can about the systems and how they work and Ed is always so patient and forthcoming with information to help me understand things."

"The service was timely and thorough and Michael is always very knowledgeable and professional."

"Michael is a very detailed and observant technician, and he provides an excellent service."

"Mike is always on time and knows my system."

"Mike always does a thorough job and is asset to your company."

"Quick and efficent"

"great customer service !"

"This has nothing to do with the service tech. He was awesome. I used your company at my old home and have a service contract. I have used your company for well over 10 years. Always trusted you and always thought you were fair. My issue is the repair I need now. I need the control board replaced. $190 part that takes 30 Minutes to install and you want to charge me $850. Are you out of your mind? That is criminal, plain and simple. I will NEVER use your company again. I have never been so disappointed and disgusted in my life. I will make sure I let everyone I know your business practices."

"Im not sure if any service was provided. I think it was a trip for just a sake of it."

"Technician was early, knowledgeable, and professional."

"Mike- thorough and kind"

"Great job completed."

"Competent and professional."

"Mike is very professional and a pleasure to have service our home"

"Arrived on time, very pleasant demeanor and very professional."

"Mr. Long provides professional, efficient, and effective service."

"Quick, thorough and professional"

"Mike Long always finds the problem and takes care of it. He found something broken that I believe happened when the two men put in the new AC/Heat units. He ordered a new part and said he will come back and put in. He always does a great job w/my service which is why Im willing to wait to have him do my maintenance vs letting new trainees do my checkup. He is a valuable person on your team."

"Technician was on time, friendly, informative and professional."

"Tech did a great job."

"On time, informative, and worked in a timely manner."

"Tech was on time and very thorough"

"Very polite and thoughtful"

"Mike is an excellent technician. I always have him do my tuneups."

"He was very professional at his service."

"Ed knows his business."

"Ed is an excellent technician. His easy going manner, his thoroughness, commitment to educating the customer, and preparedness to deal with the unexpected are a few of the reasons i give ed a 10 rating. I spent over 45 minutes writing a detailed note a bout Ed and his work and the survey system blew up on me and trashed my survey. I don't have time to repeat it, and I regret that for Ed's sake, because I thought that his efforts were worth the effort that I put into my first survey response."

"I received clear, comprehensive information so that I could make a decision."

"did a great job."

"Mike is great, very professional and does a great job of explaining everything"

"MIKE - WAS REAL NICE - VERY PROFESSIONAL AND HELPED US A LOT IN ORDERING MORE FILTERS - WE DID APPRECIATE HIS SERVICE VERY MUCH."

"Mike has been servicing the HVAC unit even before I bought the home. He goes above and beyond"

"He was very accurate in his work"

"Mike is very thoughtful and considerate. He also does a wonderful job, explains everything and shows us exactly what he is doing and why."

"My appt was between 10 and 12. The technician called at 12:35 and said he was on his way. He showed up at 1:15. I had another appt at 2 that I needed to leave at 1:45. Last spring I had an appt between 4 and 6. The technician showed up at 7:30. I work and take leave to b home for these appointments. I am over it. I will not renew my contract next year"

"Timely, professional, efficient and friendly and informative!"

"Prompt and pleasant"

"The best customer service experience I have had."

"Mike worked late in the evening on a Friday to ensure that we would have our AC back on before he left. Very pleasant and attentive."

"Michael, our technician, was very professional and friendly. Catherine, the call center assistant, was understanding and thorough in her response to our needs."

"Prompt & excellent service."

"Micheal is the Best of the Best in service and repair. I really dont like texting, just call me, then I tell you more detail about Michael. Sanford H."

"Our technician was so kind and thorough."

"On time"

"Problem resolved Quick response time Knowledgeable tech"

"Mike was amazing, he explained everything clearly and completed the work quickly."

"On time and very professional. We always request mike."

"Michael is very professional and always makes sure I understand the issue"

"Mike was very professional and thorough"

"Mike was very helpful - calling me to work through some attempts to get unit running before he got hear, which didn't work and then finding the issue in less than 10 minutes great job"

"The cost did not match the repair performed."

"Ed provided great service to get our a/c unit up and running again."

"Michael was on time and very nice while working. He also answered all of my questions."

"Mike is the best"

"Excellent effort. Great disposition. Explained items."

"Fixed my AC problem and did not charge a trip charge ."

"Always super"

"Because Mike is a true professional"

"I have an issue with the Lennox system and repeat repair but Ashley has been great to do whatever it takes to get my problem resolved!"

"Mike (I think correct name) went above & beyond to get the job done."

"Even with arriving late...due to a mix-up on our location..he spent quality time doing our a/c units annual inspection."

"He did a thorough job with his service and checkup, and addressed any concerns we (my sister and I) raised with him."

"Good communication, prompt service call, knowledgeable tech."

"We have used Service Experts for 3 plus decades. We trust the technicians and their recommendations. On this visit, our upstairs AC went completely out. Being in the middle of a hot summer, our technician arrived at 7pm, much later than the 2p-4p time frame that we were given. We did get a call that he was running way behind, which we appreciated and understood. That is the only reason that I answered "strongly disagree" to the question if the technician arrived in the promised time frame."

"Professional, personable, knowledgable, efficient"

"Though Mike was delayed in coming and weather played a big part in completing the maintence check, he preserved and successfully did the job. It was very important to me as this was a late date due to a reassigned time to accommodate the emergencies of others."