Komfort Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 1,598 Reviews
worth T.
charlotte, north carolina
"REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"
tawanna G.
charlotte, north carolina
"Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."
darla B.
matthews, north carolina
karen J.
waxhaw, north carolina
"I really like Mike"
philip G.
indian trail, north carolina
"Antoine was very thorough in testing the equipment and diagnosed a leak in the coil."
charles P.
charlotte, north carolina
"On time, cleaned up all work and were very considerate"
kimberly P.
matthews, north carolina
"Amado called in advance, went above and beyond to help with a spot where our gas furnace flue was touching HVAC equipment."
carl O.
rock hill, south carolina
pam S.
concord, north carolina
"He was very good and took the time to explain everything going on with my system."
nicole F.
mooresville, north carolina
"Outstanding customer service"
adria B.
kannapolis, north carolina
"Very nice person and quick service"
johnny G.
mint hill, north carolina
"Very friendly and thorough in explaining what needs to be done."
michael H.
charlotte, north carolina
"Matt and Carl were friendly and helpful!"
barry D.
waxhaw, north carolina
"Mike always does a good jo"
mark S.
charlotte, north carolina
"3 different Techs in 3 different visits in 2 days, 1st two techs didn't have the correct equipment. 3rd tech said he could fix it the next week after he orders parts. What bothers me is that we turned on the A/C the first time after annual maintence checkup where that tech said all was fine?"
jeff P.
waxhaw, north carolina
"The technician was extremely friendly and knowledgeable."
karl M.
lake wylie, south carolina
"Very competent, professional & a very nice person. I will continue to ask for Mike Long!"
norm H.
waxhaw, north carolina
"They did everything perfectly! Attentive to my questions, did the job right the first time. Cleaned up like you never knew they were here. I run my own Service Company so I'm a tough customer. And these guys we're ten out of ten for sure."
elizabeth T.
charlotte, north carolina
"Technicians are knowledgeable, prompt, and friendly."
charles P.
charlotte, north carolina
kenneth W.
waxhaw, north carolina
"Great service"
sharon V.
charlotte, north carolina
"On time, explain what they were going to be doing. Courtesy!"
jeffrey J.
charlotte, north carolina
shane H.
charlotte, north carolina
"Both my units have been offline since the tech service. Please contact me asap to resolve the situation"
renika H.
charlotte, north carolina
patrica T.
charlotte, north carolina
"The crew was on time, friendly and got the job done."
rob D.
charlotte, north carolina
"Thank you to Sierra for helping to acknowledge our concerns and address them for the future."
shearer R.
charlotte, north carolina
"The tech was efficient, thorough, and he explained why my a/c malfunctioned. He also called before arriving, which was helpful since I work from home."
rob D.
charlotte, north carolina
"We have been a service plan customer for 18 years. We never had any issues until last year when your technician failed to clean the coils on our outside units. We had another issue this year where the tech told us our upstairs unit needed to be replaced and it wasn't working which caused us to have an inspection done by our home warranty company. When they inspected, they found two different components wiring disconnected. I spoke with Sierra, who has been helpful, and she sent out Trevor (Sr. tech) he also found everything in working order and acknowledged that he had issues with the original techs inspection and everything was in working order. I have asked for a refund of our fee we had to pay the home warranty company for an inspection that wasn't necessary. I asked Sierra about this and to date have received no response. I am so disappointed."
maria P.
matthews, north carolina
"I requested before the appointment to evaluate the heating and air monitor as I want to change it out. Although I requested this, a conversation was not had."
sandra C.
tega cay, south carolina
"Timely. Informative, Polite"
michael D.
charlotte, north carolina
"Antoine and Matt were great!"
shealton W.
charlotte, north carolina
margaret C.
charlotte, north carolina
"The service provider was punctual, polite, knowledgeable, answered all my questions, and taught me things about my HVAC."
louis R.
indian land, south carolina
"Great service"
nikola R.
indian land, south carolina
"Tech left a screw on top of the outside unit and a screw on top of the unit in the attic."
debra W.
charlotte, north carolina
anne G.
charlotte, north carolina
"Good Service"
marlene K.
indian land, south carolina
"Very professional, helpful suggestions. No pressure."
cynthia C.
fort mill, south carolina
"The technicians went above and beyond. We could not have been more pleased"
frank B.
charlotte, north carolina
"Heat pump is NOT working properly"
randall B.
charlotte, north carolina
"Chris answered all my questions and was very patient and thorough in his explanations"
bill N.
matthews, north carolina
"Mike has been our technician for a number of years. He is Excellent !!"
richard G.
charlotte, north carolina
james J.
matthews, north carolina
"Did not show how to operate the system, change the interior air filter, or operate thermostat"
greg P.
charlotte, north carolina
dee G.
davidson, north carolina
"They could not honor the 10 year warranty on the unit they sold me and installed 7 years ago. They said if they were to try and find the part needed it might take months and we would have no AC for the summer. They offered no price reduction on the new $10,000 unit."
warren S.
clover, south carolina
david M.
charlotte, north carolina
"Technician called to inform us of arrival time. Work was done in a timely fashion."
james J.
kannapolis, north carolina
"Excellent workmen."
timi U.
pineville, north carolina
marvin P.
charlotte, north carolina
robert S.
indian land, south carolina
"On time, did a good job, did not mess with the thermostat and change everything as has happened in the past. Did not put shoe coverings on so left a bit of dirt on the floor"
sandra A.
mint hill, north carolina
"Trevor was professional, explained what he found and what to be done."
tom T.
statesville, north carolina
"Technician very professional courteous and efficient. He explained everything he did"
tiffany D.
matthews, north carolina
william S.
charlotte, north carolina
robert T.
fort mill, south carolina
"I was sold a whole house A/C Duct cleaning for $1498.00 by Joey. Two servicemen cleaned the 15 ducts from the DUCTZ of south Charlotte company in one hour. Very effecient workers. In checking the internet Google on the prices of cleaning ac ducts in the Charlotte area the prices should have run in the 300 to 500 dollar range,not 1498.00. Very upset at the apparent overcharge for the work done. Komfort AIr handled the transaction with DUCTZ and I trusted that they were getting a good deal. WRONG, charged three times the cost. Why the big difference in cost."
claude t W.
charlotte, north carolina
"Technician called as he was enroute, was on time, explained all procedures to us in advance and proceeded in a very systematic fashion until inspection was complete,"
terrial G.
gastonia, north carolina
george M.
denver, north carolina
"Brad was very professional and conscientious"
robert R.
charlotte, north carolina
richard R.
fort mill, south carolina
patrick C.
monroe, north carolina
"Mike was thorough, professional and thoughtful in explaining the service provided today."
mary ann B.
waxhaw, north carolina
"I know that everything is checked and done right."
thompson L.
charlotte, north carolina
kim C.
charlotte, north carolina
"He was courteous and helpful"
ervin W.
charlotte, north carolina
"Tech was prompt, courteous and knowledgeable"
mel R.
charlotte, north carolina
"Service Technician was courteous, thorough and respectful of my home. He explained what he was doing and came across as quite knowledgeable. The salesman who came with him was way too pushy."
hubert N.
concord, north carolina
"IT WAS A VERY DIFFICULT SITUATION TO REPLACE THE DUCK WORK IN A CROWL SPACE THAY DID THE HOLE JOB IN A TIMELY MANNER. AWESOME"
david C.
charlotte, north carolina
"Brad did a great job"
sandra A.
mint hill, north carolina
"Technician answered all questions/concerns."
sylena S.
charlotte, north carolina
james W.
charlotte, north carolina
richard F.
mooresville, north carolina
thomas M.
charlotte , north carolina
"Great job"
alan Y.
charlotte, north carolina
"The technician was very professional and knowledgable, however, he was not able to repair my situation. The part he needed to do so had to be ordered @ a Ridicules price."
vera k.
mint hill, north carolina
"He was personable, professional, and knowledgeable, Everything was explained to me"
william C.
charlotte, north carolina
"Brad Smith did a good job and he was very friendly. Good customer service."
jeff J.
cornelius, north carolina
"Very professional, on time. Courteous and respectful service visit. Told me everything and completed the service timely."
karen S.
matthews, north carolina
"Mike Long (service tech) did a very though job on my two AC systems. He provided additional info regards an eventual replacement need on a capacitor and safety device for the systems. Quite satified with his work."
susan S.
iron station, north carolina
"Not sure why my unit started heating when i turned on cool for the first time this year, but the techs were friendly and professional and got it fixed."
stephen B.
charlotte, north carolina
"Amado Garcia was very thorough and Prof as always."
susan B.
matthews, north carolina
"Trevor was knowledgeable, courteous and answered all my questions."
bertram S.
charlotte, north carolina
wess C.
matthews, north carolina
"Tevin did a great. Personable, friendly and professional"
robin M.
charlotte, north carolina
"The technician was professional while still being quick and efficient."
gary goldhorn G.
mooresville, north carolina
"Tech was very professional"
al M.
charlotte, north carolina
"Technician was thorough and demonstrated diligence"
gary H.
matthews, north carolina
william A.
charlotte, north carolina
goodbaby G.
charlotte, north carolina
karl M.
lake wylie, south carolina
"Mike Long was professional, knowledgeable & friendly."
cathy Z.
huntersville, north carolina
"Brad is very courteous and professional. I forgot the name of the gentleman who accompanied him."
anne M.
terrell, north carolina
"Technician friendly and professional. Performed tasks above and beyond to get installation completed."
al T.
rock hill, south carolina
joseph K.
fort mill, south carolina
martha T.
charlotte, north carolina
"Technician was on time, knowledgeable and helpful. She completed full service on two separate systems."
eric S.
charlotte, north carolina
"Tech is so good."
gary W.
rock hill, south carolina
"Excellent Service"
charles P.
charlotte, north carolina
gary H.
matthews, north carolina
"Very professional and on time.Took care to not to track mud inside home."
pro D.
stallings, north carolina
"I have just had a Heater Maintenance last Friday. I kept forgetting to mention this that you did not close the Ceiling door after checking the units on outside the top of the retail building. As a matter of fact, I have been closing and locking the door after every HVAC Maint when I discover the door is wide open. Thank God that there is no water damage inside the building nor the materials in the storage. Burglary is the secondary since we have a security alarm system. Please, next time, close the door and lock it and confirm it by pushing it to see if it is locked or would open. Thank you,"
david K.
matthews, north carolina
john M.
rock hill, south carolina
willard H.
charlotte, north carolina
"professional"
ronald M.
matthews, north carolina
"Carl was very friendly and professional."
carter P.
huntersville, north carolina
john S.
indian land, south carolina
"Explained very well everything he did."
ed H.
indian trail, north carolina
"Satisfied but it was more than we could afford at this time in our lives"
mr dlugosz D.
matthews, north carolina
"Had no heat the first night and was told there was nothing they could do. Almost happened a second night. New floors scratched and chipped during vent installation."
mark R.
charlotte, north carolina
"Friendly, kind, and proficient."
deborah G.
matthews, north carolina
"Everyone from beginning to end was professional and quick! I couldnt of ask for any better group of people to replace our complete heat pump system."
regina F.
waxhaw, north carolina
loretta B.
fort mill, south carolina
"Prompt and knowledgeable service men"
dr morton M.
charlotte, north carolina
"Long term customer. Always impressed by techniciansquality and willingness to explain the situation."
tom T.
statesville, north carolina
"Mike Long stayed long into the night to make sure the unit was fixed"
stan H.
kings mountain, north carolina
"The only reason that this is a 9 is that I thought $587 to replace a 2-3 ft water line was rather expensive."
ellen B.
charlotte, north carolina
"Antione has always been helpful, and has solutions to all difficulties with my older house.. He is easy to deal with , not pushy when offering solutions and a genuinely knowledgeable and helpful person. Utions"
vicki/joe P.
charlotte, north carolina
gail V.
fort mill, south carolina
"There was no BS up-sales. We have dealt with other companies who want to sell you the company store."
pk H.
charlotte, north carolina
marie J.
clover, south carolina
"The technician knew exactly what the problem was and took care of it in short time.."
travis H.
matthews, north carolina
joseph F.
fort mill, south carolina
"Technician was great and very friendly for diagnosis of system. Repair costs was way too high. Shopped elsewhere to complete job."
cynthia C.
charlotte, north carolina
"The technician was very nice and informed me, in detail, about the condition of my units."
jax J.
waxhaw, north carolina
"Antione was very professional, courteous and knowledgeable. Most importantly, he knew what he was doing, answered our questions and was quite personable."
randall W.
gastonia, north carolina
"Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."
william L.
charlotte, north carolina
"Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."
vernon G.
matthews, north carolina
"Experienced"
carlos B.
indian land, south carolina
"Personable technician"
ervin W.
charlotte, north carolina
"Arrived on schedule, worked as a team, cordial and respectful, answered questions, responded to concerns"
diana R.
matthews, north carolina
"He explained to me about the importance of having the Heat water tank under your service as well"
stephanie J.
mount holly, north carolina
"Friendly, helpful and explained everything very well."
ruby T.
monroe, north carolina
jerry B.
matthews, north carolina
"Chris was very professional and did a great job."
george S.
huntersville, north carolina
"Constructive proactive advice for future UV Light and heat exchanger servicing.."
greg G.
denver, north carolina
"I dont appreciate trying to be sold something (water heater) during a maintenance visit. Sales rep was nice, I just dont need that at all though."
timothy M.
davidson, north carolina
shealton W.
charlotte, north carolina
"Honestly answer"
gil V.
charlotte, north carolina
"Excellent service"
thomas C.
huntersville, north carolina
susan S.
iron station, north carolina
"Professional, courteous service."
young C.
charlotte, north carolina
"thought that you would install all metal hangers vice fabric"
jane D.
charlotte, north carolina
"He worked quietly and efficiently."
briana W.
charlotte, north carolina
"Amado was very friendly and worked to solve the problem efficiently and monitored the system to ensure the problem was resolved before leaving."
robin J.
charlotte, north carolina
"The services guy was very professional he explained what I needed and why it was so important to have it taken care of that makes me feel like they really care about the people they service"
cathy Z.
huntersville, north carolina
"great crew; courteous and knowledgeable"
conway A.
fort mill, south carolina
"1. I have been paying for the ultimate protection plan for years and now am being told that they will not cover my heat exchanger since the system is over 10 years old. I was not told that before and you took my monthly payments for all of these years. 2. Unit was serviced Oct 29th and I was having issues right after that. Bought new thermostats11/09. Pathetic service check-up."
john B.
charlotte, north carolina
"Heater does not work since the service tech was here. Each of the last 3 times we've had service our system does not work after the tech leaves. This is ridiculous."
pamela D.
matthews, north carolina
"Furnace stops working at night when gets cold and doesnt start working again until approximately ten to eleven am the next morning. So far have had service rep out 6-7 times and problems still are not fixed yet."
gilles N.
concord, north carolina
randall B.
charlotte, north carolina
"Prompt and thorough"
jay P.
mint hill, north carolina
margaret B.
fort mill, south carolina
joel R.
charlotte, north carolina
"Punctual and polite"
colleen S.
cornelius, north carolina
"Great attention to detail."
susan J.
charlotte, north carolina
"Christopher was very thorough and professional! I appreciate him patiently answering my questions. Please send him every time!!"
7th spa and nails N.
charlotte, north carolina
marvin P.
charlotte, north carolina
"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."
bret M.
charlotte, north carolina
"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."
rosetta D.
indian land (suncity), south carolina
"Mike is excellent. Why did three people come this time. Saw no reason for the third person or their purpose. To many people in home!!!!"
allen F.
gastonia, north carolina
lawrence W.
charlotte, north carolina
"Punctual, courteous, and efficient service."
bob B.
charlotte, north carolina
mark S.
charlotte, north carolina
"The tech we had explained everything I asked about and more. Super polite"
henry B.
charlotte, north carolina
"The Tech was amazing"
dr morton M.
charlotte, north carolina
"Courteous and efficient men."
brad S.
rock hill, south carolina
"John Grobusky has performed 2 service calls and one check-up at our home. He was very thorough, knowledgeable and personable every time. We wish he would always be assigned to our calls!"
faith P.
indian land, south carolina
kris S.
concord, north carolina
"Amando was great."
kathi S.
midland, north carolina
allen H.
charlotte, north carolina
"Because Michael is the best. However I am not happy at all about your change to debiting my account monthly for payment. Why would you do something 12 times that can be done once??"
loraine E.
concord, north carolina
"Trevor was professional and explained the work he completed."
william T.
charlotte, north carolina
"My wife told me that on 11-19-21 the service people were here only 10 to 15 minutes and that they had not come into the house at all. That's when I knew that they had not serviced the upstairs unit. The competent service person who came the next day checked the upstairs unit for 1 1/2 hours. They could not have done much to the downstairs unit on the first trip."
susan H.
mint hill, north carolina
dean P.
charlotte, north carolina
"Great service. Mike was a good as usual. Very professional and personal."
ron M.
indian land, south carolina
bobbie C.
harrisburg, north carolina
"Prompt and courteous. Shoes covered"
linda W.
pineville, north carolina
"Good communication. No problems."
tina R.
charlotte, north carolina
"The technician was very professional as well as courteous and informative. He wore a mask and foot covers at all times while in our home."
robert M.
charlotte, north carolina
"Knowledgeable"
tom L.
mooresville, north carolina
"Chris Bryant the tech who serviced our units is great. He has been here before and NEVER disappointments. He is professional, courteous, efficient and most of all takes his time to answer our questions thoroughly. He is a great asset to Service Experts!!"
mary cox C.
charlotte, north carolina
"The first technician who came out late Friday took an inordinately long time to diagnose the trouble. After isolating the problem to the control board, she said there might be a problem getting a new one on the weekend. I had to initiate a call to find out the status the next day. A second technician came out and quickly isolated the problem to the control board as well. Fortunately, a control board was available on Monday, and the repair was made on Tuesday. So, first call didn't leave me a happy camper, but Amado, the technician on the second dispatch and the repair did a nice job."
danielle B.
matthews, north carolina
"Because your company doesnt want to fix a problem they created"
sharon A.
charlotte, north carolina
"Mike has been coming to our home for almost 3 decades. I trust his expertise completely. Today he and Dustin arrived on schedule and performed the service efficiently. I highly recommend Komfort Air/Service Experts."
sandy K.
charlotte, north carolina
debra R.
charlotte, north carolina
"Very knowledgeable"
joel M.
mooresville, north carolina
"The technician was great and very helpful, however I did not sign the receipt I was emailed and was not asked to sign it by the employees who came out. I also thought that it was quite unprofessional to automatically send out a sales person on a service call. Why would a sales person need to come before anything not functioning properly had been discovered. He also did not present himself as sales until I asked what he did since he was clearly not dressed as a tech. This has eroded my trust in your company and makes me doubt the diagnosis given. This would be like taking my car in for an oil change and being told that it might only last a year, but I could buy a new one now. This is a sleezy sales tactic. I will be considering whether or not I will continue my maintenance contrast in light of this."
mr boudinot B.
tega cay, south carolina
"Pleasant, seemed competent, no complaints."
chris R.
indian land, south carolina
john B.
mint hill , north carolina
"Information shared about my heating unit and support questions. Special attention to service rendered and documenting. Found local personnel more agreeable to work with than central office in Texas. Local more informative."
dick S.
charlotte, north carolina
"Professional and thorough"
george M.
denver, north carolina
"Outstanding, professional service provided by Trevor quickly identified the problem and resolved it."
bruce K.
charlotte, north carolina
"Mike and Dustin did a good job."
trudy l.
charlotte, north carolina
"good work done on schedule"
paul R.
charlotte, north carolina
mr robbins R.
charlotte, north carolina
"They have provided excellent service and have kept their word/promises/guarantees."
mr caramore C.
waxhaw, north carolina
"Timely, knowledgeable and friendly"
anthony S.
charlotte, north carolina
nc D.
charlotte, north carolina
"Mike came in and looked but to date we have not received any quote for service."
bernadette W.
indian land, south carolina
"Both young men plus the other Christopher and Kshronda were very patient. I'm sorry that I upset Christopher the other day and today but it has been a whole week this was happening"
stan H.
charlotte, north carolina
"Communicated well"
james W.
charlotte, north carolina
"No work was performed. New unit put in by a different company. Tech said he couldnt work on the unit until one year was up. I should get a refund for the service not being done."
leigh H.
kings mountain, north carolina
"He called before he arrived and was on time. Very professional and did a great job!"
woodrow H.
concord, north carolina
"Technicians were courteous and efficient. I noted filters on mini split were not serviced. In the past, these have been serviced by technicians."
john W.
belmont, north carolina
"Courteous, informative, and personable."
richard H.
indian land, south carolina
susie G.
matthews, north carolina
"Chris was very courteous and professional! Thank you"
patrick N.
indian trail, north carolina
"On time and always honest and friendly. Chris, Mike and Joe were all excellent to work with."
ryan D.
pineville, north carolina
"The guys were very professional and friendly. Educational of what we could do, not pushy in sales."
kathie L.
charlotte, north carolina
"Mike and Chris were very professional, personable and thorough!"
margaret M.
monroe, north carolina
"Trevor and co-worker were on time, called b4 arrival, very professional, knowledgeable and answered all my questions."
michael F.
indian trail, north carolina
"Tech did a good job, interacted with me as to what he was doing."
home D.
fort mill, south carolina
"Water heater was not looked at"
mr taylor T.
waxhaw, north carolina
"Mike and Chris are excellent techs and are just good people to talk to."
beverly S.
concord, north carolina
"Chris was very professional and thorough. Arrived when expected."
louis R.
indian land, south carolina
"Prompt friendly service"
robert S.
indian land, south carolina
"Gave rave review the other day. Our system stopped working and it is HOT in my house. Clearly the tech messed with something."
robert S.
indian land, south carolina
"He was on time, called before hand, went about his business, informed us nothing was required and left. He did not play with the timer or temperatures on the thermostat, and as far as we know did a wonderful job."
charles l.
denver, north carolina
"Mike Long has been my technician for appx. 20 years. He is at the top of my heat and air list. Chris B was very helpful as first time I have met him. They are an excellent asset to your company."
tom M.
mint hill, north carolina
"It would help if the technician would bring the filter needed for my system when they come for these appointments. Every time requires an additional appointment because the special order filter for my system is not carried in the truck"
william L.
monroe, north carolina
"Mike always does a fine job - never disappointed by anything he does, including - of course - the extra favors he does for us from time to time while he is here."
patrice F.
gastonia, north carolina
"Courteous and punctual and friendly and efficient"
steve J.
mooresville, north carolina
"tech was very professional and went about his work and finished in a timely manner."
anne G.
charlotte, north carolina
"Very nice and good service."
mrs smith S.
charlotte, north carolina
"polite, efficient technician"
edward Z.
indian trail, north carolina
michelle S.
charlotte, north carolina
"Very Professional"
jane J.
charlotte, north carolina
"The service man (Mike) was great. However, the office was not able to follow my instructions about using Bank automatic pay."
elizabeth P.
charlotte, north carolina
"The technicians were great. On time, very polite and very thorough."
charles P.
waxhaw, north carolina
"on time, cordial, efficient"
bina S.
waxhaw, north carolina
christophe S.
charlotte, north carolina
"The job was scheduled to be completed in two days, but as of now it's still not completed. The technicians were scheduled to come back out and never did, no phone call or email with an explanation was given either. I called after a few hours and the customer service rep said that I will be receiving a call with an update after a few more hours went by without a call I called the sales rep and he told me that they had to reschedule due to lack of materials. As of today (3rd day) I haven't received a call yet to schedule the next appointment to get the job finished."
st baptist church C.
huntersville, north carolina
robert G.
huntersville, north carolina
"Great service, great staff"
jim K.
charlotte, north carolina
rose C.
monroe, north carolina
"John came with a very long snake and he wouldnt give up until he cleared our line. He was very patient and diligent."
stephen B.
charlotte, north carolina
"Tech was very polite and helpful."
nicholas T.
indian land, south carolina
robert J.
charlotte, north carolina
"Tech was on time and very direct"
steve sa carrigan C.
tega cay, south carolina
"Professional, Polite, willing to take time to answer questions."
chet B.
fort mill, south carolina
"Mike has all ways done A1 service when he comes to service my AC/HEATING systems. When he retires, hire him as a part time trainer/mentor or as a consultant to help new hires and young people. He's a treasure."
louis R.
indian land, south carolina
"Friendly and informative"
thomas G.
rock hill, south carolina
"He is professional and informative"
cheryl L.
denver, north carolina
"Prompt. Pleasant and Thorough"
bob C.
monroe, north carolina
"arrived on time called before coming to let me know they were in route."
mark C.
tega cay, south carolina
"It goes without saying that teammates are so key to a companys image and reputation. Thoughtful, professional and conscientious execution is critical with todays air conditioning and heating installation and servicing. Komfort Air Service Experts demonstrated they care about the customer experience with my most recent upgrade to the EL18XCV and SL280UH equipment. Installation day was a challenge. But, management listened to my concerns and put a plan in motion to make things right. They sent the master technician Mike Long. He used his 16+ years of experience with Service Experts servicing Lennox equipment to figure out and solve the communication problem and get our family air in time for Labor Day weekend. His personality and professionalism are top notch. He cares about getting things right. From the moment I received his call that he was on his way until he completed the work he maintained a positive outlook that instilled confidence in me that he was going to figure it out and he did. Mike is a welcome sight whenever I need HVAC service."
david K.
mooresville, north carolina
"Komfort Air did one thing well few mechanical tradesmen learn. Communicate, communicate, communicate! A reminder of estimated arrival and a call when they were running late. Also did not try to sell me things we didnt need."
linda S.
pineville, north carolina
mohamed E.
charlotte, north carolina
bill S.
charlotte, north carolina
"The technicians are very professional and considerate."
kevin M.
charlotte, north carolina
"Timely, efficient, courteous service."
mr woodside W.
huntersville, north carolina
stan H.
charlotte, north carolina
carol W.
charlotte, north carolina
"My technician, Mike, showed up on time, was very professional and explained what he could do to ease my mind about the toilet problem that I thought I had."
ken W.
waxhaw, north carolina
learn2lose loss L.
charlotte, north carolina
"Mike was very professional! Explained everything well about the issue at hand and what we needed to fix our problem. We will always request Mike Long"
mr ellison E.
charlotte, north carolina
"Efficient service"
ronald w.
dallas, north carolina
"Poor evaluation of problem.....Non specific pinpoint of problem......very poor recommendations for fixing the problem.....high pressure to purchase new unit with "buy back/get unit for free over time" recommendations that made no sense.......... scheduling non consideration that had me waiting all day for service techs who never showed up and a final phone call that had me talking to your staff, on two different phone lines, about two different techs on the way at the same time. See prior evalutation."
beverly S.
concord, north carolina
"They were both extremely polite, professional and helpful. They contacted the company to see when part would be available and also looked into my warranty coverage for me. Trevor came back out to install the part the following week and, again, was very polite and professional and got the job done in a very satisfactory length of time. I couldn't be happier with their service! Hailey was also the perfect customer service rep!!"
pat M.
indian trail, north carolina
ronald w.
dallas, north carolina
"Initial assessment poorly done......tech did not have proper equipment...freon sniffer was dead and could not use, guessed at the leak and told me that it would take 2 to 3 months to get the part. (What part, coil, compressor valves ect.?)....did not see obvious leak coming from the compressor.......Jason....was also at initial visit and this where I think that Antwon got the 2 to 3 months thing. ......Jason called me and said same thing about part with high pressure tactic to get me to buy new total unit....over talked me when I asked questions, stating that I would get unit for free....took long time for me to finally find out what a new unit would cost.....check your recordings........poor office management (made me wait all day stating that service man was coming out. (Initially 12 to 2) I had to call twice to find out where service man was.....around 6PM, I called office again for service and (MIKE) no show...at same time that I was on the phone and told that Mike was on the way, I received a call on another phone from Armond stating that he was on the way and one hour away....confusion.....I had told the secretary on one of the calls, that it was raining at my place.....sent out Armon anyway...he came out and did nothing because it was raining. Very poor service initial contact, and office scheduling and salesman very poor."
richard F.
mooresville, north carolina
"Being a new customer I was surprised they were going to come that day (Saturday) but then called that afternoon to say they would come on Sunday to install the new AC. They were great and did an excellent job"
joyce S.
charlotte, north carolina
"I have no complete."
keith F.
charlotte, north carolina
"Mike is the perfect combination of skill, experience, resourcefulness, and great personality. Truly exceptional."
justin M.
mooresville, north carolina
stephen B.
charlotte, north carolina
"Amado was very professional and thorough. He answered all my questions and made recommendations to protect the life of my unit and save money on heating and cooling costs."
steve K.
waxhaw, north carolina
jane D.
charlotte, north carolina
sandra M.
clover, south carolina
"The technician came within an hour, was done in twenty minutes and was very kind and friendly. He also informed me on some options for when I was ready to replace my units."
marcy B.
monroe, north carolina
"John was very courteous."
gregory W.
rock hill, south carolina
"Very satisfied with the results of service."
larry N.
fort mill, south carolina
"I am very unhappy about the amount charged for a $100 valve that required less than 30 minutes to install. On the other hand I was impressed by Mikes competence."
philip G.
indian trail, north carolina
"John did a thorough inspection of the HVAC unit and found that the evaporator coils are starting to show signs of leaking. He siad that they are not sever enough to replace them yet and the unit is working correctly. He took the time to explain what he was doing and answered all my questions."
angie L.
charlotte, north carolina
wallace F.
charlotte, north carolina
andrew M.
mint hill, north carolina
"Patrick listened."
sandy P.
monroe, north carolina
"Super nice man, very knowledgeable"
jerry B.
matthews, north carolina
"Thorough job and complete follow-up."
douglas S.
mooresville, north carolina
"Both men were thorough, professional and informative"
byron P.
gastonia, north carolina
"Fast, on time on a Sunday"
william wilson W.
charlotte, north carolina
darryl P.
charlotte, north carolina
"We have a 3 yr maintenance contract and I will think hard about whether I renew it for a couple of reasons. 1) when going through my service call records, I noticed that on several occasions a follow up call was required to fix a subsequent issue that was supposed to be resolved during the first call. I realize that the technician is trying to quickly resolve an issue but it appears that a little more attention to a units overall condition could save both the homeowner and the technicians time. 2) the amount of suggestion sell is frustrating. It is now hard for us to tell when our units really need a repair or is it just up-selling us. It is unfortunate because I would really like to believe that our technician has our best interest in mind and not the companys bottom line."
marcy B.
monroe, north carolina
"All very pleasant and professional and happily answered all our questions"
nicole F.
mooresville, north carolina
"Outstanding Service"
tiffany D.
matthews, north carolina
"Comment - I think its overkill to have three techs come out. I know one person was in training, but the third was a supervisor. They didnt show up at the same time, which is understandable, so I had to explain the issue 2 times. I would prefer one tech."
meganpollard M.
charlotte, north carolina
dallas S.
charlotte, north carolina
"Amado Garcia was informative, thorough and respected our home. He was a great tech!"
leslie B.
charlotte, north carolina
"Antoine was courteous and communicated his findings."
martin P.
charlotte, north carolina
"I trust Ed he has experience with my system"
eileen M.
denver, north carolina
thornton H.
mount holly, north carolina
"Very knowledgeable about the system explain everything to me very well that I could understand I am very satisfied with your service manager service manager and the service technician that came out thank you for working with us at home orders"
bill K.
charlotte, north carolina
"Very quick and friendly."
sharla G.
midland, north carolina
bob B.
charlotte, north carolina
"the A/C is working like it should."
jean W.
charlotte, north carolina
robert L.
huntersville, north carolina
alan S.
belmont, north carolina
"Ed was extremely thorough and found the problem. Ordered the part immediately. Great job. THANK U. Joe helped in this process as well."
brian J.
huntersville, north carolina
"Second time through the survey. I asked the agent when I called in if she could have the technician call me and let me know what the issues were with the air condition. I then told her I would not be able to be there and this was a tenant occupied property. I never received any follow up calls from anyone with the company. Just a bill."
andriy S.
marvin, north carolina
jesse M.
charlotte, north carolina
"Tech was friendly, fast, and professional"
melissa W.
charlotte, north carolina
"John initially was assigned to my issue as an on call assignment on a Sunday. He stuck with my issue for THREE DAYS while we continued to battle the weather and try to figure out what was wrong."
keith F.
charlotte, north carolina
"Quality products and services delivered with professionalism and great attitude"
william Y.
gastonia, north carolina
"Price for the services provided seems high"
amy C.
charlotte, north carolina
richard G.
matthews, north carolina
"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."
james H.
indian trail, north carolina
"Great Customer Service, very personable"
donald J.
charlotte, north carolina
"asolutely great service well pleased"
cynthia C.
charlotte l, north carolina
"I've had some ups and downs with my AC units but Komfort made it right and took great care of me!"
n plastic surg. S.
huntersville, north carolina
"The unit was still not cooling when the technician left and another one had to return the following day, only to find a different issue than the one the first technician said was the problem."
ethel T.
matthews, north carolina
"John was very nice & helpful !!"
cynthia C.
charlotte, north carolina
mrs smith S.
charlotte, north carolina
"John was very professional, polite and considerate. He explained what he had done and what had to be done very clearly."
karen I.
kannapolis, north carolina
"good work and great repairman."
joseph K.
fort mill, south carolina
michael H.
charlotte, north carolina
jean S.
matthews, north carolina
"Prior to appointment received an email stating the repair would be at 8:00 AM on Memorial Day. It would be the first appointment. Received a call at 9:20 AM from Tech indicating he was on the way. Said Service Tech was having computer problems. We do not have an office onsite."
nanette O.
charlotte, north carolina
"He takes time to explain the situation with the unit"
joe H.
concord, north carolina
"Service experts were on time and addressed my problem, however the cost of close to $300 for changing a washer in a bathroom faucet was excessive. I am a retired senior and choose to have this program expecting a better price but it does not meet my expectations for a service contract."
adrianne B.
cornelius, north carolina
"Concerns were discussed an resolved regarding my contract and the work needing to be done."
felicia B.
charlotte, north carolina
"Both technicians were respectful of my home and me."
ronald S.
charlotte, north carolina
eric S.
charlotte, north carolina
edward T.
charlotte, north carolina
"Juan and Jason were professional, courteous, and answered my questions honestly. We had some discussions about options for my issues, and they quickly provided pricing."
carl O.
rock hill, south carolina
anthony J.
charlotte, north carolina
"He explained and showed me this issue and how it would be repaired"
fay W.
indian trail, north carolina
"Work incomplete"
coldstone C.
charlotte, north carolina
"Guys did a great job and were on time!"
margaret B.
fort mill, south carolina
"Ed is great to work with!!"
joanne P.
charlotte, north carolina
"Patrick is professional and polite"
allen H.
charlotte, north carolina
"It was an emergency plumbing issue and Michael came late in the evening and fixed the problem. He contacted me quickly and arrived as fast as possible"
michael F.
indian trail, north carolina
lauren H.
charlotte, north carolina
"Service tech was not customer friendly walked in and immediately tryed to seek add ins to my 2 year old system replaced by your company"
ralph R.
charlotte, north carolina
"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."
rebecca H.
charlotte, north carolina
"Joshua was very attentive to questions I asked and very polite."
cynthia C.
charlotte, north carolina
"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."
cathy C.
charlotte, north carolina
"On time, professional, and explained things thoroughly."
randy G.
harrisburg, north carolina
"Very efficient with the job and just pleasant all around"
robert H.
huntersville, north carolina
"Almost a 10 but a second visit was required to fix an operational issue"
mrs lanora wagner W.
charlotte, north carolina
"I WAS VERY HAPPY"
steve F.
fort mill, south carolina
"Mike, the technician was very knowledgeable, trustworthy and reliable."
lisa R.
huntersville, north carolina
"Tech was very thorough, pleasant and answered questions I had."
marylyn S.
charlotte, north carolina
"I have used Komfort Air for quite some time to service my AC and water heater. I trusted them when they talked about replacing my units. They have always provided excellent service"
anand V.
davidson, north carolina
joel M.
mooresville, north carolina
"Joshua was great, very thorough and explained everything."
liam F.
waxhaw, north carolina
"Quick, fair, and fixed."
mimi J.
charlotte, north carolina
"Addressed and fixed all our issues and was very professional."
darla B.
matthews, north carolina
"Professional"
maureen K.
cornelius, north carolina
mrs duffy D.
charlotte, north carolina
"Mark came right out to address the situation my technician discovered during the maintenance check. Pricing for a new air conditioner was given and arrangements made to have the work completed. I do have one problem with the thermostat setting which I need to have you address."
hunter P.
waxhaw, north carolina
ron M.
indian land, south carolina
allen H.
charlotte, north carolina
"John was friendly, on time, willing to answer questions and explain things"
nancy H.
fort mill, south carolina
"He took time to explain our future options"
enereida O.
monroe, north carolina
"Very helpful. I have no knowledge of what I am doing and they sure go above and beyond to explain !"
jerome S.
charlotte, north carolina
vanessa B.
charlotte, north carolina
"It was all great but had to call for service because after air conditioner was installed heater wasn't working."
dr. arey A.
charlotte, north carolina
"Good service by the technician"
thelma B.
charlotte, north carolina
jesse M.
charlotte, north carolina
ms martin M.
matthews, north carolina
scott M.
indian land, south carolina
"I am appalled that you would send a sales person on an annual tech visit, and after a very short period of time inform me that my furnace and A/C unit need to be replaced. from the sales rep " if this unit was in a public area we would need to shut down the place". Granted my unit is approaching it time limit, but I found your sales and service techniques very unprofessional and fraudulent. I called another company for a second opinion and the critical cracked heat exchange did not exist on my furnace, so the pictures on his phone were a straight up lie. and the leaking A/C condensor--the tech on day 2 showed me clearly that the cover had never been removed on the A/C unit--so the cleaning and inspection was never done. I am very very disappointed with this deceptive treatment!"
andrew D.
charlotte, north carolina
"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."
michael 0r donna D.
york, south carolina
bill/jane J.
charlotte, north carolina
"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."
sally C.
charlotte, north carolina
cynthia W.
catawba, north carolina
"Technician took time to answer questions"
mrs richards R.
charlotte, north carolina
"We appreciate your usual great service. Mike is very efficient, professional and supportive with his thorough explanations of problems and solutions. Your office staff was so helpful in quickly scheduling our additional appointment which was needed to complete the repair if our upstairs unit."
patrick N.
indian trail, north carolina
suzanne C.
clover, south carolina
karen F.
matthews, north carolina
"Arrived on time, was very courteous, and finished in a timely manner. Once set up and tested Dominque did an excellent job of walking me through how to use the new thermostat. He also answered all of my questions."
mr woodside W.
huntersville, north carolina
"Prompt, courteous and efficient."
sue W.
charlotte, north carolina
"On time, did job, efficient"
anne M.
terrell, north carolina