sheri C. belmont, north carolina May 23, 2023 "Happy with sales and installation, Jason made sure I had the equipment that I needed and was quick to answer any questions I had before and during the process. Install crew was great, arrived on time, were courteous and considerate of myself and my home and they cleaned up the job site very well. I did have to get them to come back out because one unit wasn't cooling, turns out it was an electrical problem and was a super quick fix. Scheduling was easy and convenient. I would recommend Komfort Air to anyone needing HVAC service or equipment, I think the Lennox brand is efficient and effective."
cindy C. concord, north carolina May 22, 2023 "He interacted willingly, was pleasant and explained things"
craig C. charlotte, north carolina May 20, 2023 "Eddie and G were very courteous, hardworking and professional. They are excellent representatives of your corporation."
rodger C. concord, north carolina May 19, 2023 "Would be 10 if inside time window. The tech was very professional and courteous. Love to have him again."
kathy V. monroe, north carolina May 19, 2023 "Just so nice to finally have someone who was informed. Mr. Teague shared all information, personable. Last man you sent out before Mr. Teague, opened the door to water heater, said its fine. I said, thats it? He said yep, thats all we do. so refreshing to see that you have qualified people now."
daniel M. matthews, north carolina May 17, 2023 "This is the second time that Chris Brown has serviced our house in the last year. Both times he was very polite, professional and skilled. Thank you Chris."
bruce F. lancaster, south carolina May 15, 2023 "The technicians were outstanding. Customer service staff over the phone needs improvement and my membership had been discontinued due to my membership monthly payments not being accepted by new software."
donald M. denver, north carolina May 15, 2023 "At age 91 I appreciate reduced spending on a heat/AC system; also except for some time problems the work was done as promised."
claude t W. charlotte, north carolina May 12, 2023 "Chris is most knowledgeable, personable, conscientious and efficient during every assignment to my residence."
vicki/joe P. charlotte, north carolina May 11, 2023 "Service was efficient and service providers were very nice and communicated effectively."
josh M. monroe, north carolina May 11, 2023 "Chris is just a great tech plus down to earth type of guy."
thomas E. charlotte, north carolina May 10, 2023 "It was a pleasure to work with your lead plumber, Joe Teague, who worked with us from initial project feasibility analysis, to proposal and pricing through installation and final county inspection. Joe and his team were very professional and diligent throughout the project."
karen P. charlotte, north carolina May 10, 2023 "Techs were excellent in explaining what was wrong and how to fix it."
bruce F. lancaster, south carolina May 05, 2023 "All technicians were outstanding. I have, however, had recent difficulty with phone communication and customer service reps re: payment of my monthly membership (due to new software?), the lapsing of my membership due to my monthly fee not being put on my credit card, what was to be done during appointments and when certain things were to be accomplished. All of these appear to have been corrected, but it did cause inconvenience and frustration."
veronica R. charlotte, north carolina May 04, 2023 "He was very knowledge and explained why he came up with his diagnostic"
sharon A. charlotte, north carolina May 04, 2023 "When I called with a problem, Service Experts arranged for a technician to come right away. The tech not only resolved the problem but also did the 6-month checkup of our system while he was at our house."
bruce F. lancaster, south carolina May 03, 2023 "All technicians were outstanding. I experienced numerous miscommunications over the phone with appointment scheduling and arrival times, as well as my monthly membership payments not being properly billed to my credit card, and my membership lapsing. I was able to correct these issues with much effort."
maureen S. charlotte, north carolina April 28, 2023 "Team got stuck at another job. Called and apologized and came on time the next day!"
linda S. charlotte, north carolina April 28, 2023 "Raymond responded quickly and recognized our problem. He gave us options and immediately began complying with our decision"
bruce F. lancaster, south carolina April 26, 2023 "I was pleased that James showed up early rather than later! He was very co-operative and demonstrated a can-do attitude."
patricia weber W. indian land, south carolina April 21, 2023 "The representative was very courteous, knowledgable and informative. John and Patty"
jenn L. fort mill, south carolina April 20, 2023 "Two hours later than when I scheduled. On the phone the woman asked 8-10 or 10-12?, to which I asked for 8-10, and said I had to worn at 12:30. Technicians came at 12:05. I was late to work. Also, I was asked for quotes for replacement of hot water heater. Received one, after the visit and it was a lot more than the technician stated when we spoke in person."
carol N. charlotte, north carolina April 20, 2023 "Gene was by far one of the best plumbing technicians we've had service our home. Very thorough and gave detailed explanations of what the issue was and how to resolve it."
larry B. concord, north carolina January 09, 2023 "the service reps were here on time , very professional, kept us informed of what they were doing and why. they also answered any questions we had and were all very polite and mannerly. They performed their inspections in a timely manner and left everything neat and tidy,"
mr stiegel S. charlotte, north carolina November 08, 2022 "Service was done on time and professionally. Technician explained work done when it was completed"
damany L. charlotte, north carolina November 03, 2022 "He explained everything in detail and was very professional and courteous"
beverly S. concord, north carolina November 03, 2022 "The technicians always work until the issue is resolved and are very professional"
ruth W. terrell, north carolina October 28, 2022 "Komfort Air has qualified technicians who are timely to their appointments and do a good job."
sandra B. charlotte, north carolina October 27, 2022 "Antoine has serviced my system for a while. He is so very pleasant and knowledgeable. Jason is truly an expert in his field. and explained the different choices available for me to make an informed decision for my needs. Truly a great team!"
chanet J. charlotte, north carolina October 26, 2022 "I asked the tech or someone to call me ahead of time only to receive a call after the service was completed. And information was provided to the tenant which I did not want them informed about"
richard F. mooresville, north carolina October 25, 2022 "You are very easy to deal with on the phone and so far any service call is scheduled quickly and the service people are very nice"
angela W. charlotte, north carolina October 24, 2022 "Good service, easy scheduling, helpful technicians"
claude t W. charlotte, north carolina October 23, 2022 "Advised us in advance that he would be late, Arrived and immediately told us what he was going to do. Proceeded expediently with service and analysis both upstairs and downstairs. Explained his findings most explicitly."
latrice T. charlotte, north carolina October 23, 2022 "You e canceled me or attempted to reschedule me ON the day of service 3 times. That is very unprofessional and inconsiderate of your customers time. Antoine is your only saving grace. He does quality work and is respectful of the customer. Your business office, scheduler and management needs a significant amount of improvement. Sandra was very condescending when she called to reschedule me an hour into the timeframe you were due to arrive. I am highly dissatisfied."
phyllis F. indian trail, north carolina October 18, 2022 "Technician was on time and explained all of his service before leaving."
deborah D. charlotte, north carolina October 17, 2022 "I paid $20k for a new system that is not dehumidifying as promised. This is why I upgraded my HVAC. Please have a decision maker call me."
richard R. charlotte, north carolina October 14, 2022 "I have never been disappointed with the product and service I have received."
alma P. charlotte, north carolina October 13, 2022 "Raymond seem to be very knowledgeable and took his time to do a good job. I would like to have him as my service person in the future"
thompson L. charlotte, north carolina October 12, 2022 "Mike is very professional and always provides excellent service."
richard H. indian land, south carolina October 08, 2022 "We have been very satisfied with the service"
chris L. fort mill, south carolina October 07, 2022 "Would be a 10 but a little too much pressure to install new equipment."
martha T. charlotte, north carolina October 06, 2022 "Technicians are knowledgeable, friendly and on time."
jim H. indian land, south carolina October 05, 2022 "Service tech very knowledgeable and supportive."
adrianne B. cornelius, north carolina October 04, 2022 "My experience with Taylor in customer service was professional, friendly, and sincerely interested in resolving my requests. My experience with Ray & Matthew in terms of maintenance the furnace and discussing the Advantage program relative to possible leasing of a Water Tank was customer focused, and responsive"
ranae K. troutman, north carolina October 03, 2022 "From start to when it was all the complete took awhile. Plus I need it to be Inspected"
conway jr J. fort mill, south carolina October 01, 2022 "Mike our technician, is extremely knowledgeable and honest."
pamela B. charlotte, north carolina October 01, 2022 "Good service, courteous technicians and staff."
cary W. charlotte, north carolina October 01, 2022 "I don't care for the scheduled billing system. There were several errors involved before the entire problem was solved. The only thing good was the 24 hours service and they did respond in an appropriate time."
ervin W. charlotte, north carolina September 30, 2022 "courteous and knowledgeable techs, cooperative office staff to manage emergency requests"
herbert R. huntersville, north carolina September 30, 2022 "Customer service in the process of getting a new water tank has been lousy. I've been the one that has to ask for quotes (which were one line emails), when we were misquoted the wrong equipment (which we couldn't tell because the quote was so none descriptive), the installation had to be delayed and I still had to repeatedly ask for quotes and to get the installation arranged. I still have received the receipt for when I paid by credit card at time of installation and even requested that it be sent to me the following week but still have received it. When your people are on-site, no problems and very good workers but the customer service when trying to get something quoted, installed, and properly documented payment, is horrendous."
jeoffrey G. mooresville, north carolina September 29, 2022 "Because the systems are still working after they left."
tina B. mooresville, north carolina September 19, 2022 "Keeps to appointment on time. Makes convenient payment option."
leigh H. kings mountain, north carolina September 19, 2022 "They are very good to work with and always come when they say!"
bill S. sherrills ford, north carolina September 17, 2022 "It is difficult to get someone to come in a truck melt manner when we have a HVAC or plumbing emergency"
maria P. matthews, north carolina September 16, 2022 "Yes...This visit, I was out of town and hired a lady to be in my home. The technician arrived late incurring more cost to me. My time was scheduled 8-10 and he did not arrive until 11:10. I even called the day before to confirm the appointment time from 8-10."
nancy S. charlotte, north carolina September 14, 2022 "Excellent customer service skills; concern was resolved to my satisfaction in a timely manner."
william K. mint hill, north carolina September 13, 2022 "Mike calls when enroute, he reviews, speaks to the work that was completed during his previous visit. He clearly reviews his current assignment & communicates his findings before departing."
anthony M. waxhaw, north carolina September 13, 2022 "Michael has been servicing us for some years. He is outstanding and we always ask for him."
stephen B. charlotte, north carolina September 11, 2022 "Tech Mr. Amado Garcia always provides the very highest level of professionalism and courtesy to me."
miller P. charlotte, north carolina September 09, 2022 "Work started on time and was done efficiently"
anthony M. waxhaw, north carolina September 08, 2022 "Your service team, namely Michael, is outstanding."
mel R. charlotte, north carolina September 06, 2022 "While Antoine was on time, courteous, efficient and professional, I cannot recommend Komfort Air. The pushy sales people that are sent with the technicians really turn me off. I was a big fan of Service Experts. I hate that they have been bought out by a company with such a different culture."
david N. waxhaw, north carolina August 23, 2022 "Every service tech I have had has been very very good to work with and to advise me precisely what is going on with my systems."
william B. locust, north carolina August 22, 2022 "The technicians were very knowledgeable and professional."
cynthia D. charlotte, north carolina August 20, 2022 "Prompt, professional, knowledgeable, listens to customers' needs & expectations."
maureen H. fort mill, south carolina August 17, 2022 "Efficiency, Expertise, Hard workers, the Advantage Program, the free 2nd Opinion, available for emergencies, Quality of product and service."
bob K. rock hill, south carolina August 12, 2022 "John, Jason, and Ray were prompt (with a text warning of their ETA), courteous, and professional. After their inspection and cleaning of my Carrier system, I feel confident that it's working as designed. They addressed my questions and concerns thoroughly and politely. I would recommend Komfort Air."
gregory W. rock hill, south carolina August 09, 2022 "My technician worked until the problem was resolved. He did a great job diagnosing the problem with my A/C."
scott laurel O. charlotte, north carolina August 09, 2022 "Techs havent fixed issues after 3 visits AC and furnace were installed in May - still trying to get it inspected after almost 3 months :("
thomas N. fort mill, south carolina August 06, 2022 "I was told my air unit was under warranty and then that changed after the fact. I was also told the parts to repair it were no longer produced and thus I required a new unit which was only from 2014 also maintenanced by killingsworth and then Comfort Air on a recurring schedule since it was purchased. In 2016 our other unit broke and i was upsold a Coleman by killingsworth as a high end unit, but the salesman we spoke with here said they are poor quality which reduced my trust. I purchased a new lennox from your company at a cost of 10.5k and it was installed sloppy and needed a second service after installation. Im disappointed that (1) there is inconsistency in the messages on what units are higest quality from sales staff, (2) that the recurring maintenance we have didnt catch any issue sooner or allow me to receive a discount, and (3) on the sloppy install."
dave W. charlotte, north carolina August 04, 2022 "I will say 8 right now, but might change it when the job is finally completed."
jacqueline M. charlotte, north carolina August 04, 2022 "Expert were prompt, courteous, and professional. They were quick and didnt leave a mess."
edith B. rock hill, south carolina August 03, 2022 "I was not pleased with the manner of getting additional work for your company. Several things were suggested to be done. Of course for large amount. A/C was set low before you left. Did catch that until later when house was very cold."
glen H. gastonia, north carolina August 02, 2022 "Both representatives were able to explain all details of what we needed to replace our air conditioning unit, did everything to help us make the right choices, and promptly saw to the installment. Great process!"
kathi S. midland, north carolina July 31, 2022 "Mike and Lee were both very kind, courteous and knowledgeable of the service they provided in changing out our Reverse Osmosis system under our kitchen sink. Kathi and I both enjoyed our conversations with them. Their customer service was above and beyond. We would give them an "11" if the scale allowed! Keep up the good work gentlemen!!"
bill W. charlotte, north carolina July 30, 2022 "John and Glen were great. The quote was too high for us at this point."
scott laurel O. charlotte, north carolina July 27, 2022 "Front office is great Several miscommunications along the way. Several times no one called or texted they were on their way. Inspector wasnt told our appointment was cancelled June 27th. We are on our 3rd round of an installer coming out to fix things to inspectors specifications :( Not happy about that - I dont understand why the things that he had said needed to be fixed werent fixed?!? Very frustrated that this is now 2 months post installment and we are still having to have issues fixed and then it inspected for the 3rd time and now we have to work around vacation and other appointments all because someone dropped the ball :( All of the installers have been professional and friendly. The electrician that came was very nice,"
donald E. concord, north carolina July 24, 2022 "The plumber was thoughtful and gave us details to help us in the future if the trouble returned."
andrew B. charlotte, north carolina July 22, 2022 "The service people do their best to keep things running without costly replacements."
joel M. mooresville, north carolina July 20, 2022 "Good service, prices are ok, but the visit before this you sent some high pressure sales guy that annoyed me."
andrew O. matthews, north carolina July 20, 2022 "Installation was done quickly and professionally. Misquoted (low) price was honored."
jerry B. matthews, north carolina July 15, 2022 "Because Chris Brown is a very conscientious and qualified technician!"
sherry M. huntersville, north carolina July 12, 2022 "Hvac units seemed high compared to other companies."
teresa T. indian trail, north carolina July 11, 2022 "Theyve taken care of us for the past several years."
carol W. charlotte, north carolina July 11, 2022 "I have been using Komfort Air for a number of years and always request the same technician (Mike Sisk) because I trust him and he always explains what he is doing and why."
john S. davidson, north carolina July 10, 2022 "Technician was courteous, friendly and professional and explained problem quickly."
kathie L. charlotte, north carolina July 10, 2022 "Mike Long has been taking care of our properties for over 15 years. He carefully explains everything including what is necessary to fix the problem. He is very nice, thorough and knows what he is doing!"
robert B. denver, north carolina July 08, 2022 "Chris provided an excellent service call. The problem I have with your company is that I was promised a Lennox rebate over 1 year ago on my HVAC purchase. I have followed up with phone calls and emails to your company. Not even the courtesy of a reply. When I've talked to representatives of your company on numerous phone calls over this time, they have promised someone would get back to me. And guess what? Not one person has called me back or even emailed me back. Chris would be the exception. He has tried to help. In fact, he was the salesman last year when i purchased this HVAC and he has confirmed this promise of a rebate."
chris B. concord, north carolina July 08, 2022 "I am sorry to say that we were very disappointed in the service we received with the installing of our air conditioner unit."
barbara P. fort mill, south carolina July 06, 2022 "Had hard workers here to do a job and they(Trevor &Carl) did just that.l"
mr dlugosz D. matthews, north carolina July 02, 2022 "Left my family in the cold overnight after a failed installation in February. My 2 year old cried all night. I was promised we would not be left without heat. I called a hundred times and was told I was out of luck until the next day. The guys putting a new vent in scratched my floor up as well. Jason was my contact person and when I reached out to him about all of this he never responded. Nor did anyone else. Extremely overpriced and gave us a unit no other company said we needed. Will be reviewing on google and elsewhere."
the pad P. charlotte, north carolina July 01, 2022 "Service is fine- price for repairs is exorbitant"
sadash G. indian trail, north carolina July 01, 2022 "Short Reason for 0 rating: I was charged 422 for capacitor (even after 15% discount!) and 82 for labor. Later found price of same capacitor at Amazon: 60!). Also found Angi article saying range of technician to do diagnosis, capacitor change-out, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor. Full complaint: 6/23/2022 A/C not cooling air, blower running! Called Komfort Air, talked with Srgio. got premium membership (no initial/recurring charge), Called for technician to come and check-out the system. Mike came at ~8:15 pm, found capacitor bad, charged 422 for capacitor (even after 15% discount!) and 82 for labor. Did not know typical cost of capacitor, so said ok. Later on 6/30, googled price of capacitor. Was surprised to see it range from 15 60 (price of same capacitor at Amazon: 60!). Found Angi article saying range of technician to do diagnosis, capacitor changeout, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor."
mark R. charlotte, north carolina June 30, 2022 "Installed the very next day after making the appointment, extremely professional, good natured, excellent service."
douglas L. charlotte, north carolina June 29, 2022 "satisfactory service so far, but haven't been a customer long enough to recommend highly or enthousiastically"
thomas G. marshville, north carolina June 27, 2022 "This is the third time the A/C service has been done by your company. The first time was poor, the second time was perfect, and this time was poor. For the most part he did the service. He checked the pressures and the voltage. He removed the side panels of the A/C unit, sprayed some water in from the hose and took out some leaves with his hand. He reinstalled the side panels and then started spraying the condenser from the outside though the vented front panel. At this point I questioned why he is not cleaning the condenser. He said it wasnt that dirty and it is not good to put cleaner on it all the time. Really!!! The manager who was with him said nothing to me when I looked at him. So he ended up rinsing the condenser with plain water back into the A/C unit. So I got a condenser rinse and a quick hand cleaning of the interior. I ended up removing the side panels and shop vacuumed the remaining debris inside the unit. I also sprayed the condenser with the appropriate non caustic cleaner and cleaned it outward. Did I get my moneys worth, I think not. The last time it was done it was done correctly and will only continue to do business with your company if that technician does my work."
amy S. charlotte, north carolina June 21, 2022 "The tech that was sent out was very knowledgeable and nice.. Explained everything about my system that I never knew"
william L. monroe, north carolina June 19, 2022 "The service tech was very considerate and respective and found our problem quickly and repaired it in a short period of time."
harry D. charlotte, north carolina June 15, 2022 "Service has been excellent, however I am still waiting on paperwork that gives a breakdown of my system, the warranty and the breakdown of the services provided."
autumn H. concord, north carolina June 15, 2022 "So far, what the person who makes the appointment tells me, is not what the technician does."
chris B. concord, north carolina June 15, 2022 "Glenn and Antoine were professional, friendly and on time"
mr stiegel S. charlotte, north carolina June 08, 2022 "Personal service, professional, explained findings in detail"
young Y. indian trail, north carolina June 07, 2022 "I thought your prices were fair and your advantage program was attractive."
david R. charlotte, north carolina June 04, 2022 "No 30 minute call prior to arriving. Didnt fix the issue - our unit is still not working. He said to call if it failed they have the part and would get it running in an hour. Second trip - no 30 minute call. Could not fix. Said he had to order and would be a week. The unit is only a year old. Still waiting for the part. Meanwhile our air isnt working."
dave D. charlotte, north carolina June 03, 2022 "One day service scheduled. Workman on time and communicated issues well."
michael H. dallas, north carolina June 02, 2022 "The service technician was very friendly and knowledgeable."
hemalkumar P. charlotte, north carolina June 01, 2022 "Tech Chris Brown was nice and professional. However, the company itself did not show transparency when they sent 2 techs to my house for the winter service but 1 was really a salesperson and should have honestly stated that he was a salesperson instead of claiming to be a tech but didnt do any of HVAC service and the main reason for my company rating. However, Chris Brown was honestly transparent and professional. Chris Brown gets a 10/10 rating from me and is not to blame for the companys lack of transparency. Honest company transparency is needed!"
linda M. charlotte, north carolina May 28, 2022 "Customer friendly ease in rescheduling visit and technician."
mike K. charlotte, north carolina May 27, 2022 "prompt to respond to problem calls or routine maintenance, efficient and friendly"
rachel B. waxhaw, north carolina May 27, 2022 "With a warning that a salesman doesnt show up with your service tech"
gene G. mooresville, north carolina May 26, 2022 "I have no confidence in the truth of your representatives advice."
sandra C. tega cay, south carolina May 24, 2022 "I called to have a 1 1/2 inch plastic pipe replaced. It should have been quick and easy. Instead several sections of pipe were replaced with flexible copper piping at the cost of $267! That was a ridiculous and unnecessary amount of work to be done for a small pin leak. I will not trust you for any future plumbing needs. Please discontinue my monthly contract, as I can see it is NOT saving me any money!."
george M. denver, north carolina May 22, 2022 "Antoine and Mike were outstanding They were very friendly, courteous and conscientious. My initial contact w/the call center for scheduling was not the best. However, Hailey fixed everything and shes who Ill seek out in the future."
rodhea M. indian trail, north carolina May 20, 2022 "Nice enough but LEFT MY BACK GATE OPEN!!!!!!!!!!!!!!!!!! This is not okay and it is not the first time your company has done this. It is a very good thing I did not have a dog get out."
linda M. indian land, south carolina May 20, 2022 "I asked them to check the water heater. Technician told me we had a safety issue based on the black soot Above the quick release valve. Told me my water heater should be replaced. He told me that this was an indicator of the venting not working properly. Quoted me a price of $2000 for install and replacement of venting. Installer came today and told me that he did not have the venting parts, and nobody told him that the venting needed replacing. Venting replacement is on the invoice that I was given. Since the water heater is 15 years old I will have it replaced anyway, but the technician told me that the black dust near the quick release valve had nothing to do with venting, and he checked the top of the water heater and said there is no venting issue. If the water heater was only four or five years old, I would be really upset that I got up sold based on a lie. The technician said he has had another customer that was told the same thing and its simply not true that this is an indication of bad venting. While I feel somewhat cheated or lied to, the water heater probably needs replacing anyways so we will move forward, but I cant help feeling like I was sold something that was not true and then Im being charge for venting that a) doesnt need replacing and b) Isnt getting replaced after all. The installer even apologized that I was told this information because its not true. Would be happy to discuss this further with someone there. Would like to reconcile the total cost since Im not having venting replaced."
wes M. lake wylie, south carolina May 19, 2022 "The condensate drain was installed incorrectly on a brand new unit. The duct work was also installed incorrectly and is currently pooling water. Since the unit was not draining properly, the OEM float switch was defective and transformer blew since it sat in water. The technician came out and said someone should be intouch on Monday (this is Saturday). I heard from no one and placed a call on Wednesday. It turns out nothing at that time was ordered. The next scheduled visit was to install the new parts, including the OEM part. My scheduled time was 12-2 with an email confirmation. No one showed up or called. I called in at 5:00. From there they sent out the same technician with half of the parts. He was told to try and use a stock float switch to see if it fits and works. The stock part did not fit and he said by code I do not need it. Also I was told by dispatch that commercial techs do not give courtesy calls, only residential technicians do that. I have had an awful experience."
steve F. charlotte, north carolina May 18, 2022 "We are comfortable and trust our service technician. - Antoine has been coming to our house for years. We believe he will always look out for our needs."
worth T. charlotte, north carolina May 16, 2022 "REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"
tawanna G. charlotte, north carolina May 16, 2022 "Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."
philip G. indian trail, north carolina May 13, 2022 "Antoine was very thorough in testing the equipment and diagnosed a leak in the coil."
charles P. charlotte, north carolina May 13, 2022 "On time, cleaned up all work and were very considerate"
kimberly P. matthews, north carolina May 12, 2022 "Amado called in advance, went above and beyond to help with a spot where our gas furnace flue was touching HVAC equipment."
pam S. concord, north carolina May 12, 2022 "He was very good and took the time to explain everything going on with my system."
johnny G. mint hill, north carolina May 11, 2022 "Very friendly and thorough in explaining what needs to be done."
mark S. charlotte, north carolina May 09, 2022 "3 different Techs in 3 different visits in 2 days, 1st two techs didn't have the correct equipment. 3rd tech said he could fix it the next week after he orders parts. What bothers me is that we turned on the A/C the first time after annual maintence checkup where that tech said all was fine?"
jeff P. waxhaw, north carolina May 08, 2022 "The technician was extremely friendly and knowledgeable."
karl M. lake wylie, south carolina May 08, 2022 "Very competent, professional & a very nice person. I will continue to ask for Mike Long!"
norm H. waxhaw, north carolina May 08, 2022 "They did everything perfectly! Attentive to my questions, did the job right the first time. Cleaned up like you never knew they were here. I run my own Service Company so I'm a tough customer. And these guys we're ten out of ten for sure."
elizabeth T. charlotte, north carolina May 02, 2022 "Technicians are knowledgeable, prompt, and friendly."
sharon V. charlotte, north carolina May 02, 2022 "On time, explain what they were going to be doing. Courtesy!"
shane H. charlotte, north carolina April 30, 2022 "Both my units have been offline since the tech service. Please contact me asap to resolve the situation"
patrica T. charlotte, north carolina April 29, 2022 "The crew was on time, friendly and got the job done."
rob D. charlotte, north carolina April 29, 2022 "Thank you to Sierra for helping to acknowledge our concerns and address them for the future."
shearer R. charlotte, north carolina April 28, 2022 "The tech was efficient, thorough, and he explained why my a/c malfunctioned. He also called before arriving, which was helpful since I work from home."
rob D. charlotte, north carolina April 27, 2022 "We have been a service plan customer for 18 years. We never had any issues until last year when your technician failed to clean the coils on our outside units. We had another issue this year where the tech told us our upstairs unit needed to be replaced and it wasn't working which caused us to have an inspection done by our home warranty company. When they inspected, they found two different components wiring disconnected. I spoke with Sierra, who has been helpful, and she sent out Trevor (Sr. tech) he also found everything in working order and acknowledged that he had issues with the original techs inspection and everything was in working order. I have asked for a refund of our fee we had to pay the home warranty company for an inspection that wasn't necessary. I asked Sierra about this and to date have received no response. I am so disappointed."
maria P. matthews, north carolina April 25, 2022 "I requested before the appointment to evaluate the heating and air monitor as I want to change it out. Although I requested this, a conversation was not had."
margaret C. charlotte, north carolina April 21, 2022 "The service provider was punctual, polite, knowledgeable, answered all my questions, and taught me things about my HVAC."
nikola R. indian land, south carolina April 21, 2022 "Tech left a screw on top of the outside unit and a screw on top of the unit in the attic."
marlene K. indian land, south carolina April 20, 2022 "Very professional, helpful suggestions. No pressure."
cynthia C. fort mill, south carolina April 19, 2022 "The technicians went above and beyond. We could not have been more pleased"
randall B. charlotte, north carolina April 14, 2022 "Chris answered all my questions and was very patient and thorough in his explanations"
bill N. matthews, north carolina April 13, 2022 "Mike has been our technician for a number of years. He is Excellent !!"
james J. matthews, north carolina April 11, 2022 "Did not show how to operate the system, change the interior air filter, or operate thermostat"
dee G. davidson, north carolina April 10, 2022 "They could not honor the 10 year warranty on the unit they sold me and installed 7 years ago. They said if they were to try and find the part needed it might take months and we would have no AC for the summer. They offered no price reduction on the new $10,000 unit."
david M. charlotte, north carolina April 09, 2022 "Technician called to inform us of arrival time. Work was done in a timely fashion."
robert S. indian land, south carolina April 07, 2022 "On time, did a good job, did not mess with the thermostat and change everything as has happened in the past. Did not put shoe coverings on so left a bit of dirt on the floor"
sandra A. mint hill, north carolina April 07, 2022 "Trevor was professional, explained what he found and what to be done."
tom T. statesville, north carolina April 06, 2022 "Technician very professional courteous and efficient. He explained everything he did"
robert T. fort mill, south carolina March 31, 2022 "I was sold a whole house A/C Duct cleaning for $1498.00 by Joey. Two servicemen cleaned the 15 ducts from the DUCTZ of south Charlotte company in one hour. Very effecient workers. In checking the internet Google on the prices of cleaning ac ducts in the Charlotte area the prices should have run in the 300 to 500 dollar range,not 1498.00. Very upset at the apparent overcharge for the work done. Komfort AIr handled the transaction with DUCTZ and I trusted that they were getting a good deal. WRONG, charged three times the cost. Why the big difference in cost."
claude t W. charlotte, north carolina March 30, 2022 "Technician called as he was enroute, was on time, explained all procedures to us in advance and proceeded in a very systematic fashion until inspection was complete,"
patrick C. monroe, north carolina March 24, 2022 "Mike was thorough, professional and thoughtful in explaining the service provided today."
mary ann B. waxhaw, north carolina March 24, 2022 "I know that everything is checked and done right."
mel R. charlotte, north carolina March 18, 2022 "Service Technician was courteous, thorough and respectful of my home. He explained what he was doing and came across as quite knowledgeable. The salesman who came with him was way too pushy."
hubert N. concord, north carolina March 17, 2022 "IT WAS A VERY DIFFICULT SITUATION TO REPLACE THE DUCK WORK IN A CROWL SPACE THAY DID THE HOLE JOB IN A TIMELY MANNER. AWESOME"
alan Y. charlotte, north carolina March 14, 2022 "The technician was very professional and knowledgable, however, he was not able to repair my situation. The part he needed to do so had to be ordered @ a Ridicules price."
vera k. mint hill, north carolina March 13, 2022 "He was personable, professional, and knowledgeable, Everything was explained to me"
william C. charlotte, north carolina March 13, 2022 "Brad Smith did a good job and he was very friendly. Good customer service."
jeff J. cornelius, north carolina March 13, 2022 "Very professional, on time. Courteous and respectful service visit. Told me everything and completed the service timely."
karen S. matthews, north carolina March 09, 2022 "Mike Long (service tech) did a very though job on my two AC systems. He provided additional info regards an eventual replacement need on a capacitor and safety device for the systems. Quite satified with his work."
susan S. iron station, north carolina March 08, 2022 "Not sure why my unit started heating when i turned on cool for the first time this year, but the techs were friendly and professional and got it fixed."
stephen B. charlotte, north carolina March 06, 2022 "Amado Garcia was very thorough and Prof as always."
susan B. matthews, north carolina March 06, 2022 "Trevor was knowledgeable, courteous and answered all my questions."
wess C. matthews, north carolina March 06, 2022 "Tevin did a great. Personable, friendly and professional"
robin M. charlotte, north carolina March 04, 2022 "The technician was professional while still being quick and efficient."
karl M. lake wylie, south carolina February 21, 2022 "Mike Long was professional, knowledgeable & friendly."
cathy Z. huntersville, north carolina February 20, 2022 "Brad is very courteous and professional. I forgot the name of the gentleman who accompanied him."
anne M. terrell, north carolina February 19, 2022 "Technician friendly and professional. Performed tasks above and beyond to get installation completed."
martha T. charlotte, north carolina February 16, 2022 "Technician was on time, knowledgeable and helpful. She completed full service on two separate systems."
gary H. matthews, north carolina February 09, 2022 "Very professional and on time.Took care to not to track mud inside home."
pro D. stallings, north carolina February 09, 2022 "I have just had a Heater Maintenance last Friday. I kept forgetting to mention this that you did not close the Ceiling door after checking the units on outside the top of the retail building. As a matter of fact, I have been closing and locking the door after every HVAC Maint when I discover the door is wide open. Thank God that there is no water damage inside the building nor the materials in the storage. Burglary is the secondary since we have a security alarm system. Please, next time, close the door and lock it and confirm it by pushing it to see if it is locked or would open. Thank you,"
ed H. indian trail, north carolina February 03, 2022 "Satisfied but it was more than we could afford at this time in our lives"
mr dlugosz D. matthews, north carolina February 03, 2022 "Had no heat the first night and was told there was nothing they could do. Almost happened a second night. New floors scratched and chipped during vent installation."
deborah G. matthews, north carolina February 01, 2022 "Everyone from beginning to end was professional and quick! I couldnt of ask for any better group of people to replace our complete heat pump system."
dr morton M. charlotte, north carolina January 30, 2022 "Long term customer. Always impressed by techniciansquality and willingness to explain the situation."
tom T. statesville, north carolina January 29, 2022 "Mike Long stayed long into the night to make sure the unit was fixed"
stan H. kings mountain, north carolina January 29, 2022 "The only reason that this is a 9 is that I thought $587 to replace a 2-3 ft water line was rather expensive."
ellen B. charlotte, north carolina January 27, 2022 "Antione has always been helpful, and has solutions to all difficulties with my older house.. He is easy to deal with , not pushy when offering solutions and a genuinely knowledgeable and helpful person. Utions"
gail V. fort mill, south carolina January 22, 2022 "There was no BS up-sales. We have dealt with other companies who want to sell you the company store."
marie J. clover, south carolina January 22, 2022 "The technician knew exactly what the problem was and took care of it in short time.."
joseph F. fort mill, south carolina January 22, 2022 "Technician was great and very friendly for diagnosis of system. Repair costs was way too high. Shopped elsewhere to complete job."
cynthia C. charlotte, north carolina January 18, 2022 "The technician was very nice and informed me, in detail, about the condition of my units."
jax J. waxhaw, north carolina January 17, 2022 "Antione was very professional, courteous and knowledgeable. Most importantly, he knew what he was doing, answered our questions and was quite personable."
randall W. gastonia, north carolina January 15, 2022 "Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."
william L. charlotte, north carolina January 15, 2022 "Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."