Komfort Air Reviews

Average Customer Rating
4.7/5 stars based on 1,293 Reviews
amy C.
charlotte, north carolina
richard G.
matthews, north carolina
"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."
james H.
indian trail, north carolina
"Great Customer Service, very personable"
donald J.
charlotte, north carolina
"asolutely great service well pleased"
cynthia C.
charlotte l, north carolina
"I've had some ups and downs with my AC units but Komfort made it right and took great care of me!"
n plastic surg. S.
huntersville, north carolina
"The unit was still not cooling when the technician left and another one had to return the following day, only to find a different issue than the one the first technician said was the problem."
ethel T.
matthews, north carolina
"John was very nice & helpful !!"
cynthia C.
charlotte, north carolina
mrs smith S.
charlotte, north carolina
"John was very professional, polite and considerate. He explained what he had done and what had to be done very clearly."
karen I.
kannapolis, north carolina
"good work and great repairman."
joseph K.
fort mill, south carolina
michael H.
charlotte, north carolina
jean S.
matthews, north carolina
"Prior to appointment received an email stating the repair would be at 8:00 AM on Memorial Day. It would be the first appointment. Received a call at 9:20 AM from Tech indicating he was on the way. Said Service Tech was having computer problems. We do not have an office onsite."
nanette O.
charlotte, north carolina
"He takes time to explain the situation with the unit"
joe H.
concord, north carolina
"Service experts were on time and addressed my problem, however the cost of close to $300 for changing a washer in a bathroom faucet was excessive. I am a retired senior and choose to have this program expecting a better price but it does not meet my expectations for a service contract."
adrianne B.
cornelius, north carolina
"Concerns were discussed an resolved regarding my contract and the work needing to be done."
felicia B.
charlotte, north carolina
"Both technicians were respectful of my home and me."
ronald S.
charlotte, north carolina
eric S.
charlotte, north carolina
edward T.
charlotte, north carolina
"Juan and Jason were professional, courteous, and answered my questions honestly. We had some discussions about options for my issues, and they quickly provided pricing."
carl O.
rock hill, south carolina
anthony J.
charlotte, north carolina
"He explained and showed me this issue and how it would be repaired"
fay W.
indian trail, north carolina
"Work incomplete"
coldstone C.
charlotte, north carolina
"Guys did a great job and were on time!"
margaret B.
fort mill, south carolina
"Ed is great to work with!!"
joanne P.
charlotte, north carolina
"Patrick is professional and polite"
allen H.
charlotte, north carolina
"It was an emergency plumbing issue and Michael came late in the evening and fixed the problem. He contacted me quickly and arrived as fast as possible"
michael F.
indian trail, north carolina
lauren H.
charlotte, north carolina
"Service tech was not customer friendly walked in and immediately tryed to seek add ins to my 2 year old system replaced by your company"
ralph R.
charlotte, north carolina
"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."
rebecca H.
charlotte, north carolina
"Joshua was very attentive to questions I asked and very polite."
cynthia C.
charlotte, north carolina
"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."
cathy C.
charlotte, north carolina
"On time, professional, and explained things thoroughly."
randy G.
harrisburg, north carolina
"Very efficient with the job and just pleasant all around"
robert H.
huntersville, north carolina
"Almost a 10 but a second visit was required to fix an operational issue"
mrs lanora wagner W.
charlotte, north carolina
"I WAS VERY HAPPY"
steve F.
fort mill, south carolina
"Mike, the technician was very knowledgeable, trustworthy and reliable."
lisa R.
huntersville, north carolina
"Tech was very thorough, pleasant and answered questions I had."
marylyn S.
charlotte, north carolina
"I have used Komfort Air for quite some time to service my AC and water heater. I trusted them when they talked about replacing my units. They have always provided excellent service"
anand V.
davidson, north carolina
joel M.
mooresville, north carolina
"Joshua was great, very thorough and explained everything."
liam F.
waxhaw, north carolina
"Quick, fair, and fixed."
mimi J.
charlotte, north carolina
"Addressed and fixed all our issues and was very professional."
darla B.
matthews, north carolina
"Professional"
maureen K.
cornelius, north carolina
mrs duffy D.
charlotte, north carolina
"Mark came right out to address the situation my technician discovered during the maintenance check. Pricing for a new air conditioner was given and arrangements made to have the work completed. I do have one problem with the thermostat setting which I need to have you address."
hunter P.
waxhaw, north carolina
ron M.
indian land, south carolina
allen H.
charlotte, north carolina
"John was friendly, on time, willing to answer questions and explain things"
nancy H.
fort mill, south carolina
"He took time to explain our future options"
enereida O.
monroe, north carolina
"Very helpful. I have no knowledge of what I am doing and they sure go above and beyond to explain !"
jerome S.
charlotte, north carolina
vanessa B.
charlotte, north carolina
"It was all great but had to call for service because after air conditioner was installed heater wasn't working."
dr. arey A.
charlotte, north carolina
"Good service by the technician"
thelma B.
charlotte, north carolina
jesse M.
charlotte, north carolina
ms martin M.
matthews, north carolina
scott M.
indian land, south carolina
"I am appalled that you would send a sales person on an annual tech visit, and after a very short period of time inform me that my furnace and A/C unit need to be replaced. from the sales rep " if this unit was in a public area we would need to shut down the place". Granted my unit is approaching it time limit, but I found your sales and service techniques very unprofessional and fraudulent. I called another company for a second opinion and the critical cracked heat exchange did not exist on my furnace, so the pictures on his phone were a straight up lie. and the leaking A/C condensor--the tech on day 2 showed me clearly that the cover had never been removed on the A/C unit--so the cleaning and inspection was never done. I am very very disappointed with this deceptive treatment!"
andrew D.
charlotte, north carolina
"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."
michael 0r donna D.
york, south carolina
bill/jane J.
charlotte, north carolina
"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."
sally C.
charlotte, north carolina
cynthia W.
catawba, north carolina
"Technician took time to answer questions"
mrs richards R.
charlotte, north carolina
"We appreciate your usual great service. Mike is very efficient, professional and supportive with his thorough explanations of problems and solutions. Your office staff was so helpful in quickly scheduling our additional appointment which was needed to complete the repair if our upstairs unit."
patrick N.
indian trail, north carolina
suzanne C.
clover, south carolina
karen F.
matthews, north carolina
"Arrived on time, was very courteous, and finished in a timely manner. Once set up and tested Dominque did an excellent job of walking me through how to use the new thermostat. He also answered all of my questions."
mr woodside W.
huntersville, north carolina
"Prompt, courteous and efficient."
sue W.
charlotte, north carolina
"On time, did job, efficient"
anne M.
terrell, north carolina
margaret M.
monroe, north carolina
"Antione very professional and very honest"
jim & fran H.
weddington, north carolina
edie C.
charlotte, north carolina
"Service experts explain what service he about to perform on my heater and explain any problems that was occurring"
jeff R.
mooresville, north carolina
jill B.
charlotte, north carolina
"Mike is the best. He always provides excellent service."
larry N.
fort mill, south carolina
john W.
waxhaw, north carolina
"The job was satisfactorily completed in a short amount of time. The technician was early saving us time."
lajoyce H.
charlotte, north carolina
"The techs were very professional and knowledgeable about what they were doing and made sure I understood everything before they left."
joe M.
charlotte, north carolina
"Punctual and professional"
julie S.
monroe, north carolina
mrs duffy D.
charlotte, north carolina
"Mark came right over upon receiving a call from Ed who was here for the maintenance appointment and explained the options I had for getting new equipment. Gave me time to think about it with no pressure."
cynthia C.
indian trail, north carolina
"very thorough and friendly"
current O.
charlotte, north carolina
"They could not find the issue but not their fault."
vanessa M.
indian land, south carolina
"Mike always does an amazing job."
beth R.
indian land, south carolina
"Not clear answers on if upstairs or downstairs unit may have leak."
john H.
charlotte, north carolina
"Mike, Very Professional and took the time to explain the services with details."
ervin W.
charlotte, north carolina
"Arrival as scheduled, courteous, knowledgeable and friendly"
david K.
mooresville, north carolina
"Personable, thorough and informative"
debra G.
charlotte, north carolina
"Ed Smith is always on time, courtesy, friendly, explains everything and is very knowledgeable"
maureen K.
cornelius, north carolina
russ F.
charlotte, north carolina
"Very courteous and does an excellent job."
stephen B.
charlotte, north carolina
"Adam is a very respectful tech who displays integrity and professionalism."
al M.
charlotte, north carolina
"Mike has demonstrated a track record of excellent troubleshooting skills"
chet B.
fort mill, south carolina
"Mike is the finest service ( &person) worker i have ever had in my 84 years. He always treats my like a friend and i have compete trust in work because he likes his work and is very,very good at it."
george E.
cornelius, north carolina
brian G.
charlotte, north carolina
"Mark was very cordial and informative."
chuck E.
waxhaw, north carolina
"Prompt in getting to the house. Have waited over a week now waiting to install the new relief valve. Disappointed it is taking so lond to replace what appears to be a common part."
thomas G.
rock hill, south carolina
"On time. Explain everything in detail. Very courteous"
ophelia J.
stallings, north carolina
david N.
waxhaw, north carolina
"Great job done and professional."
dennis N.
indian trail, north carolina
pat M.
indian trail, north carolina
"I was very satisfied but never give a 10"
terry & mark S.
charlotte, north carolina
"Between John and Desiree they scheduled quickly arrived on time answered all my questions and were super polite. We'll be dealing for a long time."
nakia F.
charlotte, north carolina
joan S.
charlotte, north carolina
"I am so sorry I forgot our service provider's name and his accomplice was Mark. He was so kind to return several items to the closet that had the hot water heater and was extremely polite and thorough."
keith K.
charlotte, north carolina
james H.
concord, north carolina
"Excellent service"
larry B.
matthews, north carolina
"Service person took time to look into concerns."
gloria A.
monroe, north carolina
"Michael was very professional and thorough."
james K.
davidson, north carolina
"Mike is thorough, professional and trustworthy"
ruth M.
indian land, south carolina
ron M.
indian land, south carolina
"The problem was addressed promptly."
james F.
matthews, north carolina
"We had no service provided to us in the last several months so not sure why I would have received this survey on February 18, 2021 ????"
dorothy P.
fort mill, south carolina
hearing H.
charlotte, north carolina
cathy Z.
huntersville, north carolina
"While removing my permanent furnace filter for cleaning, the cover flew out of the technician's hand and gouged my wall. He took a photo of the gouge and says "the company has a contractor that will fix this for you." I am waiting almost TWO WEEKS and have yet to be contacted about fixing this HOLE IN MY WALL!"
margaret B.
fort mill, south carolina
susanne W.
charlotte, north carolina
"Service started on time and was quickly completed by lunchtime."
cheryl H.
charlotte, north carolina
joanne P.
charlotte, north carolina
"Patrick was great and I was very happy with him. However, I tried to call the night before, about 7:00, and waited over 45 minutes with no answer. I scheduled online but got no confirmation. I finally texted but that wasnt a help. What happened to 24/7? Called the next morning to schedule. Parts to fix the issue were not available and another person was sent to give me a sales pitch for a new system...did not appreciate that ...at all."
george S.
huntersville, north carolina
jill B.
concord, north carolina
carl O.
rock hill, south carolina
coldstone C.
charlotte, north carolina
"They did a fantastic job!"
melissa S.
charlotte, north carolina
nicole F.
mooresville, north carolina
"Outstanding Service"
randall B.
charlotte, north carolina
"Mike was thoughtful, clear and efficient"
alida J.
pineville, north carolina
lynda W.
davidson, north carolina
"Installers get a 10."
william wilson W.
charlotte, north carolina
ronald w.
dallas, north carolina
"Ed was an excellent representative of your company. He was very cordial, informed and pleasant."
wess realty R.
charlotte, north carolina
"Very professional and offered advise"
sara B.
charlotte, north carolina
"nothing went wrong"
leeanne W.
charlotte, north carolina
brent E.
concord, north carolina
"Technician arrived on time and promptly did the service."
jerry B.
matthews, north carolina
"Service was much better than previous two services. Antonie did a great job and cleaned out my units and cleaned my coils."
hubert N.
concord, north carolina
jean B.
charlotte, north carolina
suzanne C.
clover, south carolina
"Job is not done. No Parts, no follow up on when to expect the fan either. This is a brand new install so why all the problems?"
doris B.
lake wylie, south carolina
"Techs were professional, and worked in a very difficult space."
andrea R.
charlotte, north carolina
"Patrick came on-time, did what he said he was going to do, provided me information on how to better utilize my updated thermostat, and was very pleasant."
chris S.
waxhaw, north carolina
"Not 100% unit needed to be replaced, but we decided to take advantage of the savings. We previously did the same with Killingsworth, and found this experience to be much lower quality workmanship. Dustin installed a new thermostat, accidentally removing our CPI thermostat. That was resolved, but Antionne told us that he should have used a plate behind the new thermostat to cover the unpainted wall, rather than leaving it exposed. The leveling of the ground outside looks very bad and likely to wash away given the way it was built up. My husband is going to work on putting something around it to prevent erosion. They wore masks, and I will admit to being very picky because of our high risk infant, but at least one time Randy didn't have a mask when entering the house and two other times it was falling below his nose and not effective. All-in-all, we are just not sure that the service provided was as high as previously experienced. Hopefully, the unit runs well and we have no further issues."
worth T.
charlotte, north carolina
"I have had other businesses service my equipment before a Komfort Air Tech came by and I was so impresssed by comfort air because they took over an hour doing all kinds of test on my equipment and all the other businesses would rush right through and be done in 10 minutes."
mark C.
charlotte, north carolina
"Professional"
wess realty R.
charlotte, north carolina
jim/mary F.
denver, north carolina
"He did not seam to be very knowledgeable of the product. He did not know the size of the ceiling mounted vent, the btu of the heat. He arrived about an hour and a half early ( he did say he could come back) but I did have time to do it then."
dennis K.
denton, north carolina
"Customer Service"
david D.
charlotte, north carolina
"Very professional and personable."
john B.
mint hill, north carolina
kris R.
charlotte, north carolina
"The gentleman was very informative and very nice. However , my unit is still leaking which he says cannot be fixed 100 percent due to it being a zoned unit. I wish I had been educated more by your company prior to replacing my unit that this might happen and to buy two units."
david S.
charlotte, north carolina
dwight L.
waxhaw, north carolina
"Because I cant enter the attic I cant really see what Leo arid did, exactly."
tom T.
statesville, north carolina
"Left job unfinished and it was not first appt next day. Left without heat for aday"
andrew H.
charlotte, north carolina
"I requested technician Mike Long specifically. I always want to do business with people I can trust and give me honest and fair feedback. I am very cautious with contractors in general as a lot of companies want to sell unnecessary items at unfair costs. Mike Long is one of the best vendors I have dealt with since living in Charlotte for the past 14 years. He is pleasant, professional and respectful and you can tell he cares and is giving you sound advice. I was glad to have met him 14 months ago and signed up again for another year because of his excellent service."
allie P.
indian land, south carolina
fran W.
charlotte, north carolina
"professional people. Attention to detail."
adrianne B.
cornelius, north carolina
"Adam restored service even if for only two hours, but told us the motor was overheated and probably would not hold. Appreciated his honesty, even though he ended up having to order the part and we were out for 4 days."
marvin P.
charlotte, north carolina
william L.
charlotte, north carolina
"All was fine and done as scheduled in a timely way, but after the Technician departed, I discovered that access panel on one of the heating units had not been put back together, and the unit was standing "open". It was necessary to contact the office to have the technician return to attach the panel properly."
renee W.
mint hill, north carolina
"We cannot remember the name of the service expert but he was very knowledgeable and outstanding, excellent customer service!"
chris R.
indian land, south carolina
"Wayne was very polite, and helpful. Offered guidance on filters and commented on heating system."
sarah P.
concord, north carolina
"Few issues but the end result was a 10"
sue W.
charlotte, north carolina
"On time, professional"
bill S.
sherrills ford, north carolina
"Our technician immediately assessed the problem with our leaking water line and fixed it in no time. He was very pleasant, knowledgeable and professional."
mr arey A.
charlotte, north carolina
"Service needed was performed"
brenda S.
charlotte, north carolina
"They always had a smile on their face with great customer service"
chienvenwa I.
fort mill, south carolina
woodrow H.
concord, north carolina
earl S.
charlotte, north carolina
"The quality of the work was very good."
maureen K.
cornelius, north carolina
"Knowledgeable and courteous"
pamela B.
charlotte, north carolina
"Clear information, courteous, answered all my questions."
dennis N.
indian trail, north carolina
"No one is perfect"
sharon G.
charlotte, north carolina
"Technician was great and very professional."
margaret B.
fort mill, south carolina
alice P.
matthews, north carolina
"Mike is a great tech."
marion K.
indian trail, north carolina
"Nice person. Polite cared about service. Answered questions"
stephen B.
charlotte, north carolina
"Consultants and installers were excellant"
mr g bennett B.
matthews, north carolina
william B.
charlotte, north carolina
"They wore masks boot coverings and ended up saving our lives !! We were leaking carbon monoxide and didnt know it . They fixed the problem and put up a grate cover that fell of my air vent. Im short and a single mother and was unable to do it myself. The team was a GODSEND!!"
mayme S.
concord, north carolina
"Komfort Air responds to my heating and air conditioning concerns promptly. Andy was knowledgeable and completed repairs in a prompt and efficient manner."
dee G.
charlotte, north carolina
michael H.
mount holly, north carolina
"The tech. were very knowledgeable and professional."
ms bonafield B.
charlotte, north carolina
"ON TIME AND VERY PROFESSIONAL"
sharar B.
charlotte, north carolina
"Great employees and great services"
matt W.
waxhaw, north carolina
"I was told that a check would be performed in the water heater and this was not done."
tony F.
concord, north carolina
linda W.
pineville, north carolina
"Courteous, kept me informed."
allen H.
charlotte, north carolina
"Michael is very thorough and he has come to my house many times over the years. I can count on him"
thomas B.
charlotte, north carolina
"Mike and his assistant were extremely professional while working on our plumbing and sink repairs."
lisa A.
pineville, north carolina
jennifer B.
charlotte, north carolina
sharon E.
charlotte, north carolina
mrs kusserow K.
pineville, north carolina
"Explains what is being done, always courteous and professional."
mr g bennett B.
matthews, north carolina
micheal H.
stanley, north carolina
lindbergh jr J.
charlotte, north carolina
"He provided exceptional service"
thad H.
indian trail, north carolina
"Prompt, professional, thorough"
mel R.
charlotte, north carolina
robert R.
tega cay, south carolina
"Mike is an exceptional professional. We trust his judgement and ability. He provides outstanding service. You are fortunate to have him on your staff."
mark C.
mooresville, north carolina
susan H.
mint hill, north carolina
gary M.
charlotte, north carolina
"Equipment malfunction on the initial attempt to clear my drain pipes delayed progress. Once the technicians were able to get the machine operable, they were able to clear some of the line; however, upon attempting to extract the clearing line from my pipes, the machine again malfunctioned which caused extra and unnecessary work for the technicians. The good news was that the drain line must have opened a bit as my draining was a little better. The technicians were very good and I appreciate their hard, but unnecessary, work."
mr olert O.
charlotte, north carolina
"Mike Long always does a great job for us."
linda P.
marvin, north carolina
"Very thorough and knowledgeable about the situation."
james C.
fort mill, south carolina
andrea G.
charlotte, north carolina
"Competent technicians, friendly service"
rich Z.
cornelius, north carolina
"1. I missed the spring service due to your not contacting me. 2. A part needed to be replaced and the technician missed the scheduled time by 1 hour. 3. After the installation of the defective part (cost to me $257) i checked with carrier and their cost for the part was listed at under $50. Wish I checked before you installed the part. Probably will not renew my contract."
ms herbst H.
matthews, north carolina
"Mike always does a terrific job, is knowledgeable, professional, and customer service oriented."
howard K.
maiden, north carolina
ann M.
charlotte, north carolina
"Dedicated worker - easy to work with company."
joan S.
charlotte, north carolina
"He explained everything he was planning on doing and completed it and called a supervisor regarding the maintenance agreement when he was unsure."
dana S.
waxhaw, north carolina
"John did the maintenance on HVAC unit which is 17 yrs old and said everything looks good. Also found the door that the inspector didn't find when inspector was running his report."
donna G.
charlotte, north carolina
"Mike seems thorough, knowledgeable and pleasant to deal with"
charles O.
charlotte, north carolina
"Had furnace installed next day ."
henry B.
charlotte, north carolina
mr dabels D.
charlotte, north carolina
"Michael is excellent and always explains why and what we need. It seems we have a lot of repairs on these systems so we would probably not choose this brand again when replacing"
mr mock M.
charlotte, north carolina
hubert N.
concord, north carolina
susan D.
charlotte, north carolina
"Antone and Mark will quite helpful in explaining what was done, what I might expect in the future and the plumbing service now available."
timi U.
pineville, north carolina
j.j. S.
charlotte, north carolina
"I have had a yearly contract for over 10 years since we built the house. You guys always replace the filters that I buy from you. But they are marked up 6 times what they can be bought for online and that is absurd."
frank B.
charlotte, north carolina
"He was very courteous and efficent."
mr marraccini M.
charlotte, north carolina
betty S.
fort mill, south carolina
"Very professional, friendly and easy to work with."
dale R.
charlotte, north carolina
"Once again Mike provided excellent service, while doing so professionally, proficiently and expeditiously! We always appreciate his help !"
justin D.
charlotte, north carolina
"only reason not a 10 is that I didn't get a call 30 minutes in advance. Other than that, it was great."
bruce F.
lancaster, south carolina
"I appreciated them showing up on time and getting right to work, then keeping me informed about how the work was progressing and giving me a final call to say all was completed."
bob B.
charlotte, north carolina
"They did what we ask them to do."
mike K.
charlotte, north carolina
mr stiegel S.
charlotte, north carolina
"Prompt, courteous service. Explained job in detail and cost upfront"
linda S.
pineville, north carolina
"This has been the third or forth time Ed has been to our house for routine service. He is always very professional and efficient"
suzanne K.
charlotte, north carolina
"Everything done efficiently and as promised, all in one day."
john B.
fort mill, south carolina
"Easy to get an appointment. Tech came on time and quickly solved the problem."
dave O.
charlotte, north carolina
"Mike was friendly, efficient and used all information available to troubleshoot the issue"
richard R.
fort mill, south carolina
"Great service and explained in detail the results of testing."
friedemann S.
cornelius, north carolina
jane D.
charlotte, north carolina
"Very efficient and polite"
dr morton M.
charlotte, north carolina
"Very through"
barry G.
charlotte, north carolina
christine F.
charlotte, north carolina
"Came out late at night and quickly diagnosed and fixed the problem. Really appreciate the prompt and great service."
david F.
matthews, north carolina
"Technician was awesome. Hes been to My home before. Professional and great guy."
leigh F.
matthews, north carolina
dave O.
charlotte, north carolina
"He was polite, efficient and on time. He found the problem and fixed it."
traci H.
charlotte, north carolina
"Ed was great, left a very bad taste in my mouth that a salesman was sent out in addition to the technician. That alone would deter me from referring to friends or family"
nanette O.
charlotte, north carolina
"Very professional, explained the job done"
shearerrealty L.
charlotte, north carolina
"Job well done very professional intelligent and did a great job"
leigh F.
matthews, north carolina
angela S.
matthews, north carolina
"Mark was timely, polite, courteous, respectful, knowledgeable, conversational, personable, informative, used no high-pressure sales tactics. I enjoyed our conversation about the air unit and felt much more informed and educated on the product and process. He patiently answered dozens of my questions without rushing through his answers. I appreciated his time!"
mr deal D.
mint hill, north carolina
"It works now"
elizabeth B.
charlotte, north carolina
william Y.
gastonia, north carolina
"I was satisfied with the service once the personnel arrived. I suppose due to volume my first appointment was rescheduled, and the technician arrived later than the promised arrival window."
barbara N.
indian land, south carolina
"A/C broke due to too much refrigerant. Was this due to poor maintenance checkup done on 4/8/20? Was charged for parts for repair. Have a 10 year warranty on this 2 year old unit. Why was I charged for parts? Initially told would need to wait 3 days for service. Thankfully a cancellation made it possible to wait until next day."
brad H.
matthews, north carolina
cathy G.
pineville, north carolina
"Mike was respectful of our time and every part of our house. He was thorough and thoughtful in trying to diagnose the problem with our AC. It was unbearably hot outside and that was not a deterrent in his work."
mrs alderman A.
charlotte, north carolina
"Ed arrived within the time frame to expect him and his work performance is exceptional. I trust Ed."
cynthia C.
fort mill, south carolina
"Mike went above our expectations to see that we were satisfied"
clara C.
waxhaw, north carolina
"Mike did not give up until he found out what was causing the problem. He didnt automatically assume like the other technicians."
gloria M.
charlotte, north carolina
denise G.
london, ontario
"Technician was friendly and provided me with tips to help my understanding to improve the function of my furnace and AC unit"
robin M.
charlotte, north carolina
re/max E.
huntersville, north carolina
"Always prompt to return calls and quick honest service!"
andrew B.
charlotte, north carolina
bob B.
fort mill, south carolina
"Mike id=s the best AC man I've ever dealt with. Professional and thorough"
mr stiegel S.
charlotte, north carolina
"Mike us professional, pleasant and efficient."
dave R.
huntersville, north carolina
"Mike has worked on our equipment in the past, and were very confident in his skills and abilities. In addition, hes honest, and is a great communicator. We find him to be a solid 10."
steve J.
mooresville, north carolina
coldstone C.
charlotte, north carolina
"Installation was great, and fast!"
mary B.
matthews, north carolina
"I was told that information regarding a new system would be sent to me and have not heard back from anyone. This was done during the Covid19 so no one came inside."
david B.
indian land, south carolina
"On time Professional No issues"
lynne L.
charlotte, north carolina
"He was able to find the problem quickly and repaired it quickly"
adrien S.
charlotte, north carolina
"Michael was very professional and communicative as to what he was doing."
arowinds G.
charlotte, north carolina
gail T.
charlotte, north carolina
"I was charged 66.00 for coolant that I did not need Tech did a sloppy job of checking my system. It was so awful you had to send another tech to to do that task correctly"
james M.
cornelius, north carolina
"Serviceman was considerate and helpful."
faith P.
indian land, south carolina
mrs alderman A.
charlotte, north carolina
"We have used Service Experts for our heating and air for almost 2 decades. Trust the technicians and trust the service."
tina B.
mooresville, north carolina
"New air-conditioned system stop working after 3 days."
candace B.
charlotte, north carolina
"The service was good and timely"
leaton W.
indian trail, north carolina
"good guy in every respect"
ibrahim E.
charlotte, north carolina
robert M.
charlotte, north carolina
cynthia B.
charlotte, north carolina
tom G.
charlotte, north carolina
"During install lead guy had family emergency, this left Cody in charge with a new guy who wasn't here when the job was being completed. Apparently Cody couldn't get help which obviously leaves him disadvantaged ... it effects our install."
linda H.
indian land, south carolina
barry D.
waxhaw, north carolina
pat G.
charlotte, north carolina
"Mike is always on time and efficient. I always ask for Mike because I trust him and know that he checks everything and let's me know. I have recommended SE to a number of my neighbors."
michael S.
indian land, south carolina
"Good info with maintenence of system"
fran W.
charlotte, north carolina
mr dabels D.
charlotte, north carolina
"We wont know if the leak is fixed for a week or more. But we assume it was perfectly done because of Kristins recommendation of Eds work."
ryan T.
charlotte, north carolina
"Quick and efficient from start to finish"
jamie R.
concord, north carolina
"We were not quoted the correct price for the work before it was performed."
vicky E.
waxhaw, north carolina
"Technician came for semiannual checkup on our service plan. He looked at the inside unit and washed the compressor coil outside and looked inside the wiring box. Did not test refrigerant pressure. Next day compressor was not working. Called Service Experts and asked them to send someone out. Two days pass and nobody shows. I guess we were not exactly a priority even though we were on a service plan. Called someone else who arrived within an hour. Found a bulging capacitor and replaced it. Took him 2 minutes to diagnose the problem and 10 minutes to fix. Called service experts to cancel the service call and canceled my useless service contract."
yoram F.
charlotte, north carolina
"The technician did not wear a mask."
keith F.
charlotte, north carolina
"Personality, skills, experience, professionalism, connectivity. Mike Long is the complete package."
aaron S.
indian trail, north carolina
sherry H.
charlotte, north carolina
barry G.
charlotte, north carolina
friedemann S.
cornelius, north carolina
cathy C.
charlotte, north carolina
steve J.
mooresville, north carolina
"Nice,courteous young man.Observed all the safety precautions. Said he would provide us a summary by e-mail.Haven't received it so far."
melissa S.
charlotte, north carolina
"Very professional and thorough"
cathy G.
pineville, north carolina
"Ed, as usual, was punctual and able to figure out our problem."
ann M.
charlotte, north carolina
"2X my scheduled time did not happen. Would prefer either more communication or less scheduled visits of others."
larry H.
indian land, south carolina
john V.
charlotte, north carolina
ralph R.
charlotte, north carolina
"Ed was efficient, conversant, informative and completed his maintenance visit in a timely manner."
bill F.
charlotte, north carolina
"Michael is outstanding"
cameron F.
charlotte, north carolina
"Mike Long, the tech is AWESOME!! And the lady in the charlotte office whose name I cant remember is too!"
dale R.
charlotte, north carolina
"Mike is always prompt, professional and thorough in going about his job."
mr bruce B.
charlotte, north carolina
"On time, professional, nest"
alice P.
matthews, north carolina
"Very nice gentleman, seems to know his job well!"
susan C.
huntersville, north carolina
"Trey was informed and got right to work."
sharon C.
charlotte, north carolina
anne G.
charlotte, north carolina
"Great service! Friendly and knowledgeable."
james R.
charlotte, north carolina
"Mike has been my service tech for a very long time. He always does a good job. I trust his judgement on the condition of my equipment and any additional work I may or may not need."
mr owens O.
charlotte, north carolina
mr cummings C.
charlotte, north carolina
"Arrived on time. Very professional. Carful to keep things clean."
bina S.
waxhaw, north carolina
alison C.
york, south carolina
"The work done was exceptional. However, the service center did not keep me adequately informed of his arrival (over an hour past the promised time frame). Also, no one mentioned the work would take more than 2 hours to complete."
mike K.
charlotte, north carolina
artemius R.
indian trail, north carolina
martha T.
charlotte, north carolina
"Technician is thorough and very knowledgeable about the equipment."
timi U.
pineville, north carolina
mr marraccini M.
charlotte, north carolina
"Our service expert was kind and thoughtful. He practiced the protective things needed at this scary time."
michael G.
waxhaw, north carolina
"We have had this tech before and he is personable and does a good job."
sherrie O.
charlotte, north carolina
frank B.
charlotte, north carolina
"Trey was knowledgeable and conscientious about sensitive social distancing as well as helping me out by changing the crawl space light bulb."
david D.
charlotte, north carolina
jeanne B.
mint hill, north carolina
eric S.
fort mill, south carolina
"Mike, was great, as usual."
janice F.
marshville, north carolina
"Very helpful"
sharon E.
charlotte, north carolina
david D.
fort mill, south carolina
"In addition to providing his usual dependable tune-up service, Mike also gave us understandable information about necessary repairs and helped to arrange a price that we could pay for those repairs and helped to schedule a follow-up visit because it was too cold outside to determine if our A/C has a refrigerant leak."
mr dabels D.
charlotte, north carolina
"Mike is thorough. He was respectful of distancing and keeping everything clean. He even cleaned our outside units."
anthony N.
harrisburg, north carolina
"no comment"
mary tom wiley W.
charlotte, north carolina
linda S.
pineville, north carolina
"Ed was very efficient and thorough with our air conditioning systems. I gave 9 rating because he was suppose to be here between 8-10 and it was almost 11 when he came. It was fine but I would have appreciated a call saying he would be closer to 11."
caren A.
charlotte, north carolina
bill/jan J.
charlotte, north carolina
"We love Mokr. He always explains everything clearly and is ALWAYS friendly and personable. He works quickly and efficiently"
richard R.
fort mill, south carolina
conway jr A.
fort mill, south carolina
"Mike always does great work and is honest."
cathy G.
pineville, north carolina
"Ed has been here in the past and is always on time, courteous, and knowledgeable."
ms m lebet L.
charlotte, north carolina
"Michael did an excellent job."
adrianne B.
cornelius, north carolina
"Customer Focused"
alison L.
stallings, north carolina
"very professional, on-time and explained what work being done"
james C.
fort mill, south carolina
mr taylor T.
waxhaw, north carolina
"Mike Long always does a great job. Always has over the years."
nakia F.
charlotte, north carolina
"Mike is the BEST service technician you have. This man deserves a raise!!!!!"
donna G.
charlotte, north carolina
"On time, knowledgeable, easy to work with and friendly."
andrea G.
charlotte, north carolina
"Annual AC check, everything works well, friendly service."
mr mock M.
charlotte, north carolina
mr ellison E.
charlotte, north carolina
"Ed always provides friendly, professional service!"
ophelia J.
stallings, north carolina
mrs stapp S.
charlotte, north carolina
joseph M.
charlotte, north carolina
mr godbold G.
rock hill, south carolina
lawrence C.
charlotte, north carolina
"Tech was very courteous, friendly, knowledgeable, professional."
ed W.
charlotte, north carolina
"Quickly diagnosed and fixed problem. Did not waste my time trying to up sell me."
wess realty R.
waxhaw, north carolina
drake R.
mount holly, north carolina
"Good job"
george S.
charlotte, north carolina
jeff B.
waxhaw, north carolina
"Mike was knowledgeable and had to diagnosis an issue that I was not aware of."
mary bell B.
waxhaw, north carolina
"I have always been satisfied with Service Experts ability to get me scheduled when I have a problem. Mike Long is an asset to the company. Very professional and thorough with his work."
dr morton M.
charlotte, north carolina
"Efficient service"
maxie M.
charlotte, north carolina
"Michael always does a good job."
kurt S.
charlotte, north carolina
delane M.
charlotte, north carolina
"On time , did a great job and knew what he was doing. Very good manners and very nice guy. Job well done."
tidewater grou G.
matthews, north carolina
andrew H.
charlotte, north carolina
"Michael was very polite, he called to let me know he was coming, he respected our house and was very informative in explaining the issues."
charles S.
matthews, north carolina
"Our technician is always on time and courteous and respectful and knowledgeable."
shearer R.
charlotte, north carolina
"Technician was professional and fixed problem with heating in very timely fashion."
drew C.
pineville, north carolina
"I had another company come out previously, but they didn't seem to have any idea as to what the problem was. I described the symptoms and the technician immediately said he thought he knew what the problem was and described it in detail, but clearly so I could understand. He also corrected what had previously been done wrong by the other company."
brad H.
matthews, north carolina
jerome S.
charlotte, north carolina
cathy C.
charlotte, north carolina
"On time, friendly, knowledgeable, informative."
ralph R.
charlotte, north carolina
"Curtis was on time, efficient, explained his findings (fortunately nothing detrimental), and courteous."
martha H.
york, south carolina
"On time. Fast and courteous."
rita A.
charlotte, north carolina
mary B.
matthews, north carolina
"Mike is very professional! He is very thorough, walks through the process with you and explains everything completely. You are fortunate to have such a man working for your company!"
gloria M.
charlotte, north carolina
"Mike is the only person that I let do my service on my air conditioner"
alice P.
matthews, north carolina
"Mike is very polite and knows what he is doing. He is a good employee!"
michelle S.
charlotte, north carolina
alyse - jones J.
charlotte, north carolina
"Professional tech. Easy visit"
shawn M.
charlotte, north carolina
"Curtis works very efficiently and is able to communicate what needs to be done to keep your hvac running correctly."
mr bruce B.
charlotte, north carolina
"On time professional"
andrew B.
charlotte, north carolina
barry D.
waxhaw, north carolina
"Knows what he is doing"
mrs alderman A.
charlotte, north carolina
"Service Experts are easy to work with, always responsive, and I have a lot of confidence with Mike, the technician."