"Not 100% unit needed to be replaced, but we decided to take advantage of the savings. We previously did the same with Killingsworth, and found this experience to be much lower quality workmanship.
Dustin installed a new thermostat, accidentally removing our CPI thermostat. That was resolved, but Antionne told us that he should have used a plate behind the new thermostat to cover the unpainted wall, rather than leaving it exposed.
The leveling of the ground outside looks very bad and likely to wash away given the way it was built up. My husband is going to work on putting something around it to prevent erosion.
They wore masks, and I will admit to being very picky because of our high risk infant, but at least one time Randy didn't have a mask when entering the house and two other times it was falling below his nose and not effective.
All-in-all, we are just not sure that the service provided was as high as previously experienced. Hopefully, the unit runs well and we have no further issues."