Komfort Air Service Experts Reviews

"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."

"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."

"Mike is excellent. Why did three people come this time. Saw no reason for the third person or their purpose. To many people in home!!!!"

"Punctual, courteous, and efficient service."

"The tech we had explained everything I asked about and more. Super polite"

"The Tech was amazing"

"Courteous and efficient men."

"John Grobusky has performed 2 service calls and one check-up at our home. He was very thorough, knowledgeable and personable every time. We wish he would always be assigned to our calls!"

"Amando was great."

"Because Michael is the best. However I am not happy at all about your change to debiting my account monthly for payment. Why would you do something 12 times that can be done once??"

"Trevor was professional and explained the work he completed."

"My wife told me that on 11-19-21 the service people were here only 10 to 15 minutes and that they had not come into the house at all. That's when I knew that they had not serviced the upstairs unit. The competent service person who came the next day checked the upstairs unit for 1 1/2 hours. They could not have done much to the downstairs unit on the first trip."

"Great service. Mike was a good as usual. Very professional and personal."

"Prompt and courteous. Shoes covered"

"Good communication. No problems."

"The technician was very professional as well as courteous and informative. He wore a mask and foot covers at all times while in our home."

"Knowledgeable"

"Chris Bryant the tech who serviced our units is great. He has been here before and NEVER disappointments. He is professional, courteous, efficient and most of all takes his time to answer our questions thoroughly. He is a great asset to Service Experts!!"

"The first technician who came out late Friday took an inordinately long time to diagnose the trouble. After isolating the problem to the control board, she said there might be a problem getting a new one on the weekend. I had to initiate a call to find out the status the next day. A second technician came out and quickly isolated the problem to the control board as well. Fortunately, a control board was available on Monday, and the repair was made on Tuesday. So, first call didn't leave me a happy camper, but Amado, the technician on the second dispatch and the repair did a nice job."

"Because your company doesnt want to fix a problem they created"

"Mike has been coming to our home for almost 3 decades. I trust his expertise completely. Today he and Dustin arrived on schedule and performed the service efficiently. I highly recommend Komfort Air/Service Experts."

"Very knowledgeable"

"The technician was great and very helpful, however I did not sign the receipt I was emailed and was not asked to sign it by the employees who came out. I also thought that it was quite unprofessional to automatically send out a sales person on a service call. Why would a sales person need to come before anything not functioning properly had been discovered. He also did not present himself as sales until I asked what he did since he was clearly not dressed as a tech. This has eroded my trust in your company and makes me doubt the diagnosis given. This would be like taking my car in for an oil change and being told that it might only last a year, but I could buy a new one now. This is a sleezy sales tactic. I will be considering whether or not I will continue my maintenance contrast in light of this."

"Pleasant, seemed competent, no complaints."

"Information shared about my heating unit and support questions. Special attention to service rendered and documenting. Found local personnel more agreeable to work with than central office in Texas. Local more informative."

"Professional and thorough"

"Outstanding, professional service provided by Trevor quickly identified the problem and resolved it."

"Mike and Dustin did a good job."

"good work done on schedule"

"They have provided excellent service and have kept their word/promises/guarantees."

"Timely, knowledgeable and friendly"

"Mike came in and looked but to date we have not received any quote for service."

"Both young men plus the other Christopher and Kshronda were very patient. I'm sorry that I upset Christopher the other day and today but it has been a whole week this was happening"

"Communicated well"

"No work was performed. New unit put in by a different company. Tech said he couldnt work on the unit until one year was up. I should get a refund for the service not being done."

"He called before he arrived and was on time. Very professional and did a great job!"

"Technicians were courteous and efficient. I noted filters on mini split were not serviced. In the past, these have been serviced by technicians."

"Courteous, informative, and personable."

"Chris was very courteous and professional! Thank you"

"On time and always honest and friendly. Chris, Mike and Joe were all excellent to work with."

"The guys were very professional and friendly. Educational of what we could do, not pushy in sales."

"Mike and Chris were very professional, personable and thorough!"

"Trevor and co-worker were on time, called b4 arrival, very professional, knowledgeable and answered all my questions."

"Tech did a good job, interacted with me as to what he was doing."

"Water heater was not looked at"

"Mike and Chris are excellent techs and are just good people to talk to."

"Chris was very professional and thorough. Arrived when expected."

"Prompt friendly service"

"Gave rave review the other day. Our system stopped working and it is HOT in my house. Clearly the tech messed with something."

"He was on time, called before hand, went about his business, informed us nothing was required and left. He did not play with the timer or temperatures on the thermostat, and as far as we know did a wonderful job."

"Mike Long has been my technician for appx. 20 years. He is at the top of my heat and air list. Chris B was very helpful as first time I have met him. They are an excellent asset to your company."

"It would help if the technician would bring the filter needed for my system when they come for these appointments. Every time requires an additional appointment because the special order filter for my system is not carried in the truck"

"Mike always does a fine job - never disappointed by anything he does, including - of course - the extra favors he does for us from time to time while he is here."

"Courteous and punctual and friendly and efficient"

"tech was very professional and went about his work and finished in a timely manner."

"Very nice and good service."

"polite, efficient technician"

"Very Professional"

"The service man (Mike) was great. However, the office was not able to follow my instructions about using Bank automatic pay."

"The technicians were great. On time, very polite and very thorough."

"on time, cordial, efficient"

"The job was scheduled to be completed in two days, but as of now it's still not completed. The technicians were scheduled to come back out and never did, no phone call or email with an explanation was given either. I called after a few hours and the customer service rep said that I will be receiving a call with an update after a few more hours went by without a call I called the sales rep and he told me that they had to reschedule due to lack of materials. As of today (3rd day) I haven't received a call yet to schedule the next appointment to get the job finished."

"Great service, great staff"

"John came with a very long snake and he wouldnt give up until he cleared our line. He was very patient and diligent."

"Tech was very polite and helpful."

"Tech was on time and very direct"

"Professional, Polite, willing to take time to answer questions."

"Mike has all ways done A1 service when he comes to service my AC/HEATING systems. When he retires, hire him as a part time trainer/mentor or as a consultant to help new hires and young people. He's a treasure."

"Friendly and informative"

"He is professional and informative"

"Prompt. Pleasant and Thorough"

"arrived on time called before coming to let me know they were in route."

"It goes without saying that teammates are so key to a companys image and reputation. Thoughtful, professional and conscientious execution is critical with todays air conditioning and heating installation and servicing. Komfort Air Service Experts demonstrated they care about the customer experience with my most recent upgrade to the EL18XCV and SL280UH equipment. Installation day was a challenge. But, management listened to my concerns and put a plan in motion to make things right. They sent the master technician Mike Long. He used his 16+ years of experience with Service Experts servicing Lennox equipment to figure out and solve the communication problem and get our family air in time for Labor Day weekend. His personality and professionalism are top notch. He cares about getting things right. From the moment I received his call that he was on his way until he completed the work he maintained a positive outlook that instilled confidence in me that he was going to figure it out and he did. Mike is a welcome sight whenever I need HVAC service."

"Komfort Air did one thing well few mechanical tradesmen learn. Communicate, communicate, communicate! A reminder of estimated arrival and a call when they were running late. Also did not try to sell me things we didnt need."

"The technicians are very professional and considerate."

"Timely, efficient, courteous service."

"My technician, Mike, showed up on time, was very professional and explained what he could do to ease my mind about the toilet problem that I thought I had."

"Mike was very professional! Explained everything well about the issue at hand and what we needed to fix our problem. We will always request Mike Long"

"Efficient service"

"Poor evaluation of problem.....Non specific pinpoint of problem......very poor recommendations for fixing the problem.....high pressure to purchase new unit with "buy back/get unit for free over time" recommendations that made no sense.......... scheduling non consideration that had me waiting all day for service techs who never showed up and a final phone call that had me talking to your staff, on two different phone lines, about two different techs on the way at the same time. See prior evalutation."

"They were both extremely polite, professional and helpful. They contacted the company to see when part would be available and also looked into my warranty coverage for me. Trevor came back out to install the part the following week and, again, was very polite and professional and got the job done in a very satisfactory length of time. I couldn't be happier with their service! Hailey was also the perfect customer service rep!!"

"Initial assessment poorly done......tech did not have proper equipment...freon sniffer was dead and could not use, guessed at the leak and told me that it would take 2 to 3 months to get the part. (What part, coil, compressor valves ect.?)....did not see obvious leak coming from the compressor.......Jason....was also at initial visit and this where I think that Antwon got the 2 to 3 months thing. ......Jason called me and said same thing about part with high pressure tactic to get me to buy new total unit....over talked me when I asked questions, stating that I would get unit for free....took long time for me to finally find out what a new unit would cost.....check your recordings........poor office management (made me wait all day stating that service man was coming out. (Initially 12 to 2) I had to call twice to find out where service man was.....around 6PM, I called office again for service and (MIKE) no show...at same time that I was on the phone and told that Mike was on the way, I received a call on another phone from Armond stating that he was on the way and one hour away....confusion.....I had told the secretary on one of the calls, that it was raining at my place.....sent out Armon anyway...he came out and did nothing because it was raining. Very poor service initial contact, and office scheduling and salesman very poor."

"Being a new customer I was surprised they were going to come that day (Saturday) but then called that afternoon to say they would come on Sunday to install the new AC. They were great and did an excellent job"

"I have no complete."

"Mike is the perfect combination of skill, experience, resourcefulness, and great personality. Truly exceptional."

"Amado was very professional and thorough. He answered all my questions and made recommendations to protect the life of my unit and save money on heating and cooling costs."

"The technician came within an hour, was done in twenty minutes and was very kind and friendly. He also informed me on some options for when I was ready to replace my units."

"John was very courteous."

"Very satisfied with the results of service."

"I am very unhappy about the amount charged for a $100 valve that required less than 30 minutes to install. On the other hand I was impressed by Mikes competence."

"John did a thorough inspection of the HVAC unit and found that the evaporator coils are starting to show signs of leaking. He siad that they are not sever enough to replace them yet and the unit is working correctly. He took the time to explain what he was doing and answered all my questions."

"Patrick listened."

"Super nice man, very knowledgeable"

"Thorough job and complete follow-up."

"Both men were thorough, professional and informative"

"Fast, on time on a Sunday"

"We have a 3 yr maintenance contract and I will think hard about whether I renew it for a couple of reasons. 1) when going through my service call records, I noticed that on several occasions a follow up call was required to fix a subsequent issue that was supposed to be resolved during the first call. I realize that the technician is trying to quickly resolve an issue but it appears that a little more attention to a units overall condition could save both the homeowner and the technicians time. 2) the amount of suggestion sell is frustrating. It is now hard for us to tell when our units really need a repair or is it just up-selling us. It is unfortunate because I would really like to believe that our technician has our best interest in mind and not the companys bottom line."

"All very pleasant and professional and happily answered all our questions"

"Outstanding Service"

"Comment - I think its overkill to have three techs come out. I know one person was in training, but the third was a supervisor. They didnt show up at the same time, which is understandable, so I had to explain the issue 2 times. I would prefer one tech."

"Amado Garcia was informative, thorough and respected our home. He was a great tech!"

"Antoine was courteous and communicated his findings."

"I trust Ed he has experience with my system"

"Very knowledgeable about the system explain everything to me very well that I could understand I am very satisfied with your service manager service manager and the service technician that came out thank you for working with us at home orders"

"Very quick and friendly."

"the A/C is working like it should."

"Ed was extremely thorough and found the problem. Ordered the part immediately. Great job. THANK U. Joe helped in this process as well."

"Second time through the survey. I asked the agent when I called in if she could have the technician call me and let me know what the issues were with the air condition. I then told her I would not be able to be there and this was a tenant occupied property. I never received any follow up calls from anyone with the company. Just a bill."

"Tech was friendly, fast, and professional"

"John initially was assigned to my issue as an on call assignment on a Sunday. He stuck with my issue for THREE DAYS while we continued to battle the weather and try to figure out what was wrong."

"Quality products and services delivered with professionalism and great attitude"

"Price for the services provided seems high"

"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."

"Great Customer Service, very personable"

"asolutely great service well pleased"

"I've had some ups and downs with my AC units but Komfort made it right and took great care of me!"

"The unit was still not cooling when the technician left and another one had to return the following day, only to find a different issue than the one the first technician said was the problem."

"John was very nice & helpful !!"

"John was very professional, polite and considerate. He explained what he had done and what had to be done very clearly."

"good work and great repairman."

"Prior to appointment received an email stating the repair would be at 8:00 AM on Memorial Day. It would be the first appointment. Received a call at 9:20 AM from Tech indicating he was on the way. Said Service Tech was having computer problems. We do not have an office onsite."

"He takes time to explain the situation with the unit"

"Service experts were on time and addressed my problem, however the cost of close to $300 for changing a washer in a bathroom faucet was excessive. I am a retired senior and choose to have this program expecting a better price but it does not meet my expectations for a service contract."

"Concerns were discussed an resolved regarding my contract and the work needing to be done."

"Both technicians were respectful of my home and me."

"Juan and Jason were professional, courteous, and answered my questions honestly. We had some discussions about options for my issues, and they quickly provided pricing."

"He explained and showed me this issue and how it would be repaired"

"Work incomplete"

"Guys did a great job and were on time!"

"Ed is great to work with!!"

"Patrick is professional and polite"

"It was an emergency plumbing issue and Michael came late in the evening and fixed the problem. He contacted me quickly and arrived as fast as possible"

"Service tech was not customer friendly walked in and immediately tryed to seek add ins to my 2 year old system replaced by your company"

"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."

"Joshua was very attentive to questions I asked and very polite."

"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."

"On time, professional, and explained things thoroughly."

"Very efficient with the job and just pleasant all around"

"Almost a 10 but a second visit was required to fix an operational issue"

"I WAS VERY HAPPY"

"Mike, the technician was very knowledgeable, trustworthy and reliable."

"Tech was very thorough, pleasant and answered questions I had."

"I have used Komfort Air for quite some time to service my AC and water heater. I trusted them when they talked about replacing my units. They have always provided excellent service"

"Joshua was great, very thorough and explained everything."

"Quick, fair, and fixed."

"Addressed and fixed all our issues and was very professional."

"Professional"

"Mark came right out to address the situation my technician discovered during the maintenance check. Pricing for a new air conditioner was given and arrangements made to have the work completed. I do have one problem with the thermostat setting which I need to have you address."

"John was friendly, on time, willing to answer questions and explain things"

"He took time to explain our future options"

"Very helpful. I have no knowledge of what I am doing and they sure go above and beyond to explain !"

"It was all great but had to call for service because after air conditioner was installed heater wasn't working."

"Good service by the technician"

"I am appalled that you would send a sales person on an annual tech visit, and after a very short period of time inform me that my furnace and A/C unit need to be replaced. from the sales rep " if this unit was in a public area we would need to shut down the place". Granted my unit is approaching it time limit, but I found your sales and service techniques very unprofessional and fraudulent. I called another company for a second opinion and the critical cracked heat exchange did not exist on my furnace, so the pictures on his phone were a straight up lie. and the leaking A/C condensor--the tech on day 2 showed me clearly that the cover had never been removed on the A/C unit--so the cleaning and inspection was never done. I am very very disappointed with this deceptive treatment!"

"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."

"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."

"Technician took time to answer questions"

"We appreciate your usual great service. Mike is very efficient, professional and supportive with his thorough explanations of problems and solutions. Your office staff was so helpful in quickly scheduling our additional appointment which was needed to complete the repair if our upstairs unit."

"Arrived on time, was very courteous, and finished in a timely manner. Once set up and tested Dominque did an excellent job of walking me through how to use the new thermostat. He also answered all of my questions."

"Prompt, courteous and efficient."

"On time, did job, efficient"

"Antione very professional and very honest"

"Service experts explain what service he about to perform on my heater and explain any problems that was occurring"

"Mike is the best. He always provides excellent service."

"The job was satisfactorily completed in a short amount of time. The technician was early saving us time."

"The techs were very professional and knowledgeable about what they were doing and made sure I understood everything before they left."

"Punctual and professional"

"Mark came right over upon receiving a call from Ed who was here for the maintenance appointment and explained the options I had for getting new equipment. Gave me time to think about it with no pressure."

"very thorough and friendly"

"They could not find the issue but not their fault."

"Mike always does an amazing job."

"Not clear answers on if upstairs or downstairs unit may have leak."

"Mike, Very Professional and took the time to explain the services with details."

"Arrival as scheduled, courteous, knowledgeable and friendly"

"Personable, thorough and informative"

"Ed Smith is always on time, courtesy, friendly, explains everything and is very knowledgeable"

"Very courteous and does an excellent job."

"Adam is a very respectful tech who displays integrity and professionalism."

"Mike has demonstrated a track record of excellent troubleshooting skills"

"Mike is the finest service ( &person) worker i have ever had in my 84 years. He always treats my like a friend and i have compete trust in work because he likes his work and is very,very good at it."

"Mark was very cordial and informative."

"Prompt in getting to the house. Have waited over a week now waiting to install the new relief valve. Disappointed it is taking so lond to replace what appears to be a common part."

"On time. Explain everything in detail. Very courteous"

"Great job done and professional."

"I was very satisfied but never give a 10"

"Between John and Desiree they scheduled quickly arrived on time answered all my questions and were super polite. We'll be dealing for a long time."

"I am so sorry I forgot our service provider's name and his accomplice was Mark. He was so kind to return several items to the closet that had the hot water heater and was extremely polite and thorough."

"Excellent service"

"Service person took time to look into concerns."

"Michael was very professional and thorough."

"Mike is thorough, professional and trustworthy"

"The problem was addressed promptly."

"We had no service provided to us in the last several months so not sure why I would have received this survey on February 18, 2021 ????"

"While removing my permanent furnace filter for cleaning, the cover flew out of the technician's hand and gouged my wall. He took a photo of the gouge and says "the company has a contractor that will fix this for you." I am waiting almost TWO WEEKS and have yet to be contacted about fixing this HOLE IN MY WALL!"

"Service started on time and was quickly completed by lunchtime."

"Patrick was great and I was very happy with him. However, I tried to call the night before, about 7:00, and waited over 45 minutes with no answer. I scheduled online but got no confirmation. I finally texted but that wasnt a help. What happened to 24/7? Called the next morning to schedule. Parts to fix the issue were not available and another person was sent to give me a sales pitch for a new system...did not appreciate that ...at all."

"They did a fantastic job!"

"Outstanding Service"

"Mike was thoughtful, clear and efficient"

"Installers get a 10."

"Ed was an excellent representative of your company. He was very cordial, informed and pleasant."

"Very professional and offered advise"

"nothing went wrong"

"Technician arrived on time and promptly did the service."

"Service was much better than previous two services. Antonie did a great job and cleaned out my units and cleaned my coils."

"Job is not done. No Parts, no follow up on when to expect the fan either. This is a brand new install so why all the problems?"

"Techs were professional, and worked in a very difficult space."

"Patrick came on-time, did what he said he was going to do, provided me information on how to better utilize my updated thermostat, and was very pleasant."

"Not 100% unit needed to be replaced, but we decided to take advantage of the savings. We previously did the same with Killingsworth, and found this experience to be much lower quality workmanship. Dustin installed a new thermostat, accidentally removing our CPI thermostat. That was resolved, but Antionne told us that he should have used a plate behind the new thermostat to cover the unpainted wall, rather than leaving it exposed. The leveling of the ground outside looks very bad and likely to wash away given the way it was built up. My husband is going to work on putting something around it to prevent erosion. They wore masks, and I will admit to being very picky because of our high risk infant, but at least one time Randy didn't have a mask when entering the house and two other times it was falling below his nose and not effective. All-in-all, we are just not sure that the service provided was as high as previously experienced. Hopefully, the unit runs well and we have no further issues."

"I have had other businesses service my equipment before a Komfort Air Tech came by and I was so impresssed by comfort air because they took over an hour doing all kinds of test on my equipment and all the other businesses would rush right through and be done in 10 minutes."

"Professional"

"He did not seam to be very knowledgeable of the product. He did not know the size of the ceiling mounted vent, the btu of the heat. He arrived about an hour and a half early ( he did say he could come back) but I did have time to do it then."

"Customer Service"

"Very professional and personable."

"The gentleman was very informative and very nice. However , my unit is still leaking which he says cannot be fixed 100 percent due to it being a zoned unit. I wish I had been educated more by your company prior to replacing my unit that this might happen and to buy two units."

"Because I cant enter the attic I cant really see what Leo arid did, exactly."

"Left job unfinished and it was not first appt next day. Left without heat for aday"

"I requested technician Mike Long specifically. I always want to do business with people I can trust and give me honest and fair feedback. I am very cautious with contractors in general as a lot of companies want to sell unnecessary items at unfair costs. Mike Long is one of the best vendors I have dealt with since living in Charlotte for the past 14 years. He is pleasant, professional and respectful and you can tell he cares and is giving you sound advice. I was glad to have met him 14 months ago and signed up again for another year because of his excellent service."

"professional people. Attention to detail."

"Adam restored service even if for only two hours, but told us the motor was overheated and probably would not hold. Appreciated his honesty, even though he ended up having to order the part and we were out for 4 days."

"All was fine and done as scheduled in a timely way, but after the Technician departed, I discovered that access panel on one of the heating units had not been put back together, and the unit was standing "open". It was necessary to contact the office to have the technician return to attach the panel properly."

"We cannot remember the name of the service expert but he was very knowledgeable and outstanding, excellent customer service!"

"Wayne was very polite, and helpful. Offered guidance on filters and commented on heating system."

"Few issues but the end result was a 10"

"On time, professional"

"Our technician immediately assessed the problem with our leaking water line and fixed it in no time. He was very pleasant, knowledgeable and professional."

"Service needed was performed"

"They always had a smile on their face with great customer service"

"The quality of the work was very good."

"Knowledgeable and courteous"

"Clear information, courteous, answered all my questions."

"No one is perfect"

"Technician was great and very professional."

"Mike is a great tech."

"Nice person. Polite cared about service. Answered questions"

"Consultants and installers were excellant"

"They wore masks boot coverings and ended up saving our lives !! We were leaking carbon monoxide and didnt know it . They fixed the problem and put up a grate cover that fell of my air vent. Im short and a single mother and was unable to do it myself. The team was a GODSEND!!"

"Komfort Air responds to my heating and air conditioning concerns promptly. Andy was knowledgeable and completed repairs in a prompt and efficient manner."

"The tech. were very knowledgeable and professional."

"ON TIME AND VERY PROFESSIONAL"

"Great employees and great services"

"I was told that a check would be performed in the water heater and this was not done."

"Courteous, kept me informed."

"Michael is very thorough and he has come to my house many times over the years. I can count on him"

"Mike and his assistant were extremely professional while working on our plumbing and sink repairs."

"Explains what is being done, always courteous and professional."

"He provided exceptional service"

"Prompt, professional, thorough"

"Mike is an exceptional professional. We trust his judgement and ability. He provides outstanding service. You are fortunate to have him on your staff."

"Equipment malfunction on the initial attempt to clear my drain pipes delayed progress. Once the technicians were able to get the machine operable, they were able to clear some of the line; however, upon attempting to extract the clearing line from my pipes, the machine again malfunctioned which caused extra and unnecessary work for the technicians. The good news was that the drain line must have opened a bit as my draining was a little better. The technicians were very good and I appreciate their hard, but unnecessary, work."

"Mike Long always does a great job for us."

"Very thorough and knowledgeable about the situation."

"Competent technicians, friendly service"

"1. I missed the spring service due to your not contacting me. 2. A part needed to be replaced and the technician missed the scheduled time by 1 hour. 3. After the installation of the defective part (cost to me $257) i checked with carrier and their cost for the part was listed at under $50. Wish I checked before you installed the part. Probably will not renew my contract."

"Mike always does a terrific job, is knowledgeable, professional, and customer service oriented."

"Dedicated worker - easy to work with company."

"He explained everything he was planning on doing and completed it and called a supervisor regarding the maintenance agreement when he was unsure."

"John did the maintenance on HVAC unit which is 17 yrs old and said everything looks good. Also found the door that the inspector didn't find when inspector was running his report."

"Mike seems thorough, knowledgeable and pleasant to deal with"

"Had furnace installed next day ."

"Michael is excellent and always explains why and what we need. It seems we have a lot of repairs on these systems so we would probably not choose this brand again when replacing"

"Antone and Mark will quite helpful in explaining what was done, what I might expect in the future and the plumbing service now available."

"I have had a yearly contract for over 10 years since we built the house. You guys always replace the filters that I buy from you. But they are marked up 6 times what they can be bought for online and that is absurd."

"He was very courteous and efficent."

"Very professional, friendly and easy to work with."

"Once again Mike provided excellent service, while doing so professionally, proficiently and expeditiously! We always appreciate his help !"

"only reason not a 10 is that I didn't get a call 30 minutes in advance. Other than that, it was great."

"I appreciated them showing up on time and getting right to work, then keeping me informed about how the work was progressing and giving me a final call to say all was completed."

"They did what we ask them to do."

"Prompt, courteous service. Explained job in detail and cost upfront"

"This has been the third or forth time Ed has been to our house for routine service. He is always very professional and efficient"

"Everything done efficiently and as promised, all in one day."

"Easy to get an appointment. Tech came on time and quickly solved the problem."

"Mike was friendly, efficient and used all information available to troubleshoot the issue"

"Great service and explained in detail the results of testing."

"Very efficient and polite"

"Very through"

"Came out late at night and quickly diagnosed and fixed the problem. Really appreciate the prompt and great service."