Komfort Air Service Experts Reviews

"The technicians are very professional and considerate."

"Timely, efficient, courteous service."

"My technician, Mike, showed up on time, was very professional and explained what he could do to ease my mind about the toilet problem that I thought I had."

"Mike was very professional! Explained everything well about the issue at hand and what we needed to fix our problem. We will always request Mike Long"

"Efficient service"

"Poor evaluation of problem.....Non specific pinpoint of problem......very poor recommendations for fixing the problem.....high pressure to purchase new unit with "buy back/get unit for free over time" recommendations that made no sense.......... scheduling non consideration that had me waiting all day for service techs who never showed up and a final phone call that had me talking to your staff, on two different phone lines, about two different techs on the way at the same time. See prior evalutation."

"They were both extremely polite, professional and helpful. They contacted the company to see when part would be available and also looked into my warranty coverage for me. Trevor came back out to install the part the following week and, again, was very polite and professional and got the job done in a very satisfactory length of time. I couldn't be happier with their service! Hailey was also the perfect customer service rep!!"

"Initial assessment poorly done......tech did not have proper equipment...freon sniffer was dead and could not use, guessed at the leak and told me that it would take 2 to 3 months to get the part. (What part, coil, compressor valves ect.?)....did not see obvious leak coming from the compressor.......Jason....was also at initial visit and this where I think that Antwon got the 2 to 3 months thing. ......Jason called me and said same thing about part with high pressure tactic to get me to buy new total unit....over talked me when I asked questions, stating that I would get unit for free....took long time for me to finally find out what a new unit would cost.....check your recordings........poor office management (made me wait all day stating that service man was coming out. (Initially 12 to 2) I had to call twice to find out where service man was.....around 6PM, I called office again for service and (MIKE) no show...at same time that I was on the phone and told that Mike was on the way, I received a call on another phone from Armond stating that he was on the way and one hour away....confusion.....I had told the secretary on one of the calls, that it was raining at my place.....sent out Armon anyway...he came out and did nothing because it was raining. Very poor service initial contact, and office scheduling and salesman very poor."

"Being a new customer I was surprised they were going to come that day (Saturday) but then called that afternoon to say they would come on Sunday to install the new AC. They were great and did an excellent job"

"I have no complete."

"Mike is the perfect combination of skill, experience, resourcefulness, and great personality. Truly exceptional."

"Amado was very professional and thorough. He answered all my questions and made recommendations to protect the life of my unit and save money on heating and cooling costs."

"The technician came within an hour, was done in twenty minutes and was very kind and friendly. He also informed me on some options for when I was ready to replace my units."

"John was very courteous."

"Very satisfied with the results of service."

"I am very unhappy about the amount charged for a $100 valve that required less than 30 minutes to install. On the other hand I was impressed by Mikes competence."

"John did a thorough inspection of the HVAC unit and found that the evaporator coils are starting to show signs of leaking. He siad that they are not sever enough to replace them yet and the unit is working correctly. He took the time to explain what he was doing and answered all my questions."

"Patrick listened."

"Super nice man, very knowledgeable"

"Thorough job and complete follow-up."

"Both men were thorough, professional and informative"

"Fast, on time on a Sunday"

"We have a 3 yr maintenance contract and I will think hard about whether I renew it for a couple of reasons. 1) when going through my service call records, I noticed that on several occasions a follow up call was required to fix a subsequent issue that was supposed to be resolved during the first call. I realize that the technician is trying to quickly resolve an issue but it appears that a little more attention to a units overall condition could save both the homeowner and the technicians time. 2) the amount of suggestion sell is frustrating. It is now hard for us to tell when our units really need a repair or is it just up-selling us. It is unfortunate because I would really like to believe that our technician has our best interest in mind and not the companys bottom line."

"All very pleasant and professional and happily answered all our questions"

"Outstanding Service"

"Comment - I think its overkill to have three techs come out. I know one person was in training, but the third was a supervisor. They didnt show up at the same time, which is understandable, so I had to explain the issue 2 times. I would prefer one tech."

"Amado Garcia was informative, thorough and respected our home. He was a great tech!"

"Antoine was courteous and communicated his findings."

"I trust Ed he has experience with my system"

"Very knowledgeable about the system explain everything to me very well that I could understand I am very satisfied with your service manager service manager and the service technician that came out thank you for working with us at home orders"

"Very quick and friendly."

"the A/C is working like it should."

"Ed was extremely thorough and found the problem. Ordered the part immediately. Great job. THANK U. Joe helped in this process as well."

"Second time through the survey. I asked the agent when I called in if she could have the technician call me and let me know what the issues were with the air condition. I then told her I would not be able to be there and this was a tenant occupied property. I never received any follow up calls from anyone with the company. Just a bill."

"Tech was friendly, fast, and professional"

"John initially was assigned to my issue as an on call assignment on a Sunday. He stuck with my issue for THREE DAYS while we continued to battle the weather and try to figure out what was wrong."

"Quality products and services delivered with professionalism and great attitude"

"Price for the services provided seems high"

"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."

"Great Customer Service, very personable"

"asolutely great service well pleased"

"I've had some ups and downs with my AC units but Komfort made it right and took great care of me!"

"The unit was still not cooling when the technician left and another one had to return the following day, only to find a different issue than the one the first technician said was the problem."

"John was very nice & helpful !!"

"John was very professional, polite and considerate. He explained what he had done and what had to be done very clearly."

"good work and great repairman."

"Prior to appointment received an email stating the repair would be at 8:00 AM on Memorial Day. It would be the first appointment. Received a call at 9:20 AM from Tech indicating he was on the way. Said Service Tech was having computer problems. We do not have an office onsite."

"He takes time to explain the situation with the unit"

"Service experts were on time and addressed my problem, however the cost of close to $300 for changing a washer in a bathroom faucet was excessive. I am a retired senior and choose to have this program expecting a better price but it does not meet my expectations for a service contract."

"Concerns were discussed an resolved regarding my contract and the work needing to be done."

"Both technicians were respectful of my home and me."

"Juan and Jason were professional, courteous, and answered my questions honestly. We had some discussions about options for my issues, and they quickly provided pricing."

"He explained and showed me this issue and how it would be repaired"

"Work incomplete"

"Guys did a great job and were on time!"

"Ed is great to work with!!"

"Patrick is professional and polite"

"It was an emergency plumbing issue and Michael came late in the evening and fixed the problem. He contacted me quickly and arrived as fast as possible"

"Service tech was not customer friendly walked in and immediately tryed to seek add ins to my 2 year old system replaced by your company"

"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."

"Joshua was very attentive to questions I asked and very polite."

"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."

"On time, professional, and explained things thoroughly."

"Very efficient with the job and just pleasant all around"

"Almost a 10 but a second visit was required to fix an operational issue"

"I WAS VERY HAPPY"

"Mike, the technician was very knowledgeable, trustworthy and reliable."

"Tech was very thorough, pleasant and answered questions I had."

"I have used Komfort Air for quite some time to service my AC and water heater. I trusted them when they talked about replacing my units. They have always provided excellent service"

"Joshua was great, very thorough and explained everything."

"Quick, fair, and fixed."

"Addressed and fixed all our issues and was very professional."

"Professional"

"Mark came right out to address the situation my technician discovered during the maintenance check. Pricing for a new air conditioner was given and arrangements made to have the work completed. I do have one problem with the thermostat setting which I need to have you address."

"John was friendly, on time, willing to answer questions and explain things"

"He took time to explain our future options"

"Very helpful. I have no knowledge of what I am doing and they sure go above and beyond to explain !"

"It was all great but had to call for service because after air conditioner was installed heater wasn't working."

"Good service by the technician"

"I am appalled that you would send a sales person on an annual tech visit, and after a very short period of time inform me that my furnace and A/C unit need to be replaced. from the sales rep " if this unit was in a public area we would need to shut down the place". Granted my unit is approaching it time limit, but I found your sales and service techniques very unprofessional and fraudulent. I called another company for a second opinion and the critical cracked heat exchange did not exist on my furnace, so the pictures on his phone were a straight up lie. and the leaking A/C condensor--the tech on day 2 showed me clearly that the cover had never been removed on the A/C unit--so the cleaning and inspection was never done. I am very very disappointed with this deceptive treatment!"

"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."

"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."

"Technician took time to answer questions"

"We appreciate your usual great service. Mike is very efficient, professional and supportive with his thorough explanations of problems and solutions. Your office staff was so helpful in quickly scheduling our additional appointment which was needed to complete the repair if our upstairs unit."

"Arrived on time, was very courteous, and finished in a timely manner. Once set up and tested Dominque did an excellent job of walking me through how to use the new thermostat. He also answered all of my questions."

"Prompt, courteous and efficient."

"On time, did job, efficient"

"Antione very professional and very honest"

"Service experts explain what service he about to perform on my heater and explain any problems that was occurring"

"Mike is the best. He always provides excellent service."

"The job was satisfactorily completed in a short amount of time. The technician was early saving us time."

"The techs were very professional and knowledgeable about what they were doing and made sure I understood everything before they left."

"Punctual and professional"

"Mark came right over upon receiving a call from Ed who was here for the maintenance appointment and explained the options I had for getting new equipment. Gave me time to think about it with no pressure."

"very thorough and friendly"

"They could not find the issue but not their fault."

"Mike always does an amazing job."

"Not clear answers on if upstairs or downstairs unit may have leak."

"Mike, Very Professional and took the time to explain the services with details."

"Arrival as scheduled, courteous, knowledgeable and friendly"

"Personable, thorough and informative"

"Ed Smith is always on time, courtesy, friendly, explains everything and is very knowledgeable"

"Very courteous and does an excellent job."

"Adam is a very respectful tech who displays integrity and professionalism."

"Mike has demonstrated a track record of excellent troubleshooting skills"

"Mike is the finest service ( &person) worker i have ever had in my 84 years. He always treats my like a friend and i have compete trust in work because he likes his work and is very,very good at it."

"Mark was very cordial and informative."

"Prompt in getting to the house. Have waited over a week now waiting to install the new relief valve. Disappointed it is taking so lond to replace what appears to be a common part."

"On time. Explain everything in detail. Very courteous"

"Great job done and professional."

"I was very satisfied but never give a 10"

"Between John and Desiree they scheduled quickly arrived on time answered all my questions and were super polite. We'll be dealing for a long time."

"I am so sorry I forgot our service provider's name and his accomplice was Mark. He was so kind to return several items to the closet that had the hot water heater and was extremely polite and thorough."

"Excellent service"

"Service person took time to look into concerns."

"Michael was very professional and thorough."

"Mike is thorough, professional and trustworthy"

"The problem was addressed promptly."

"We had no service provided to us in the last several months so not sure why I would have received this survey on February 18, 2021 ????"

"While removing my permanent furnace filter for cleaning, the cover flew out of the technician's hand and gouged my wall. He took a photo of the gouge and says "the company has a contractor that will fix this for you." I am waiting almost TWO WEEKS and have yet to be contacted about fixing this HOLE IN MY WALL!"

"Service started on time and was quickly completed by lunchtime."

"Patrick was great and I was very happy with him. However, I tried to call the night before, about 7:00, and waited over 45 minutes with no answer. I scheduled online but got no confirmation. I finally texted but that wasnt a help. What happened to 24/7? Called the next morning to schedule. Parts to fix the issue were not available and another person was sent to give me a sales pitch for a new system...did not appreciate that ...at all."

"They did a fantastic job!"

"Outstanding Service"

"Mike was thoughtful, clear and efficient"

"Installers get a 10."

"Ed was an excellent representative of your company. He was very cordial, informed and pleasant."

"Very professional and offered advise"

"nothing went wrong"

"Technician arrived on time and promptly did the service."

"Service was much better than previous two services. Antonie did a great job and cleaned out my units and cleaned my coils."

"Job is not done. No Parts, no follow up on when to expect the fan either. This is a brand new install so why all the problems?"

"Techs were professional, and worked in a very difficult space."

"Patrick came on-time, did what he said he was going to do, provided me information on how to better utilize my updated thermostat, and was very pleasant."

"Not 100% unit needed to be replaced, but we decided to take advantage of the savings. We previously did the same with Killingsworth, and found this experience to be much lower quality workmanship. Dustin installed a new thermostat, accidentally removing our CPI thermostat. That was resolved, but Antionne told us that he should have used a plate behind the new thermostat to cover the unpainted wall, rather than leaving it exposed. The leveling of the ground outside looks very bad and likely to wash away given the way it was built up. My husband is going to work on putting something around it to prevent erosion. They wore masks, and I will admit to being very picky because of our high risk infant, but at least one time Randy didn't have a mask when entering the house and two other times it was falling below his nose and not effective. All-in-all, we are just not sure that the service provided was as high as previously experienced. Hopefully, the unit runs well and we have no further issues."

"I have had other businesses service my equipment before a Komfort Air Tech came by and I was so impresssed by comfort air because they took over an hour doing all kinds of test on my equipment and all the other businesses would rush right through and be done in 10 minutes."

"Professional"

"He did not seam to be very knowledgeable of the product. He did not know the size of the ceiling mounted vent, the btu of the heat. He arrived about an hour and a half early ( he did say he could come back) but I did have time to do it then."

"Customer Service"

"Very professional and personable."

"The gentleman was very informative and very nice. However , my unit is still leaking which he says cannot be fixed 100 percent due to it being a zoned unit. I wish I had been educated more by your company prior to replacing my unit that this might happen and to buy two units."

"Because I cant enter the attic I cant really see what Leo arid did, exactly."

"Left job unfinished and it was not first appt next day. Left without heat for aday"

"I requested technician Mike Long specifically. I always want to do business with people I can trust and give me honest and fair feedback. I am very cautious with contractors in general as a lot of companies want to sell unnecessary items at unfair costs. Mike Long is one of the best vendors I have dealt with since living in Charlotte for the past 14 years. He is pleasant, professional and respectful and you can tell he cares and is giving you sound advice. I was glad to have met him 14 months ago and signed up again for another year because of his excellent service."

"professional people. Attention to detail."

"Adam restored service even if for only two hours, but told us the motor was overheated and probably would not hold. Appreciated his honesty, even though he ended up having to order the part and we were out for 4 days."

"All was fine and done as scheduled in a timely way, but after the Technician departed, I discovered that access panel on one of the heating units had not been put back together, and the unit was standing "open". It was necessary to contact the office to have the technician return to attach the panel properly."

"We cannot remember the name of the service expert but he was very knowledgeable and outstanding, excellent customer service!"

"Wayne was very polite, and helpful. Offered guidance on filters and commented on heating system."

"Few issues but the end result was a 10"

"On time, professional"

"Our technician immediately assessed the problem with our leaking water line and fixed it in no time. He was very pleasant, knowledgeable and professional."

"Service needed was performed"

"They always had a smile on their face with great customer service"

"The quality of the work was very good."

"Knowledgeable and courteous"

"Clear information, courteous, answered all my questions."

"No one is perfect"

"Technician was great and very professional."

"Mike is a great tech."

"Nice person. Polite cared about service. Answered questions"

"Consultants and installers were excellant"

"They wore masks boot coverings and ended up saving our lives !! We were leaking carbon monoxide and didnt know it . They fixed the problem and put up a grate cover that fell of my air vent. Im short and a single mother and was unable to do it myself. The team was a GODSEND!!"

"Komfort Air responds to my heating and air conditioning concerns promptly. Andy was knowledgeable and completed repairs in a prompt and efficient manner."

"The tech. were very knowledgeable and professional."

"ON TIME AND VERY PROFESSIONAL"

"Great employees and great services"

"I was told that a check would be performed in the water heater and this was not done."

"Courteous, kept me informed."

"Michael is very thorough and he has come to my house many times over the years. I can count on him"

"Mike and his assistant were extremely professional while working on our plumbing and sink repairs."

"Explains what is being done, always courteous and professional."

"He provided exceptional service"

"Prompt, professional, thorough"

"Mike is an exceptional professional. We trust his judgement and ability. He provides outstanding service. You are fortunate to have him on your staff."

"Equipment malfunction on the initial attempt to clear my drain pipes delayed progress. Once the technicians were able to get the machine operable, they were able to clear some of the line; however, upon attempting to extract the clearing line from my pipes, the machine again malfunctioned which caused extra and unnecessary work for the technicians. The good news was that the drain line must have opened a bit as my draining was a little better. The technicians were very good and I appreciate their hard, but unnecessary, work."

"Mike Long always does a great job for us."

"Very thorough and knowledgeable about the situation."

"Competent technicians, friendly service"

"1. I missed the spring service due to your not contacting me. 2. A part needed to be replaced and the technician missed the scheduled time by 1 hour. 3. After the installation of the defective part (cost to me $257) i checked with carrier and their cost for the part was listed at under $50. Wish I checked before you installed the part. Probably will not renew my contract."

"Mike always does a terrific job, is knowledgeable, professional, and customer service oriented."

"Dedicated worker - easy to work with company."

"He explained everything he was planning on doing and completed it and called a supervisor regarding the maintenance agreement when he was unsure."

"John did the maintenance on HVAC unit which is 17 yrs old and said everything looks good. Also found the door that the inspector didn't find when inspector was running his report."

"Mike seems thorough, knowledgeable and pleasant to deal with"

"Had furnace installed next day ."

"Michael is excellent and always explains why and what we need. It seems we have a lot of repairs on these systems so we would probably not choose this brand again when replacing"

"Antone and Mark will quite helpful in explaining what was done, what I might expect in the future and the plumbing service now available."

"I have had a yearly contract for over 10 years since we built the house. You guys always replace the filters that I buy from you. But they are marked up 6 times what they can be bought for online and that is absurd."

"He was very courteous and efficent."

"Very professional, friendly and easy to work with."

"Once again Mike provided excellent service, while doing so professionally, proficiently and expeditiously! We always appreciate his help !"

"only reason not a 10 is that I didn't get a call 30 minutes in advance. Other than that, it was great."

"I appreciated them showing up on time and getting right to work, then keeping me informed about how the work was progressing and giving me a final call to say all was completed."

"They did what we ask them to do."

"Prompt, courteous service. Explained job in detail and cost upfront"

"This has been the third or forth time Ed has been to our house for routine service. He is always very professional and efficient"

"Everything done efficiently and as promised, all in one day."

"Easy to get an appointment. Tech came on time and quickly solved the problem."

"Mike was friendly, efficient and used all information available to troubleshoot the issue"

"Great service and explained in detail the results of testing."

"Very efficient and polite"

"Very through"

"Came out late at night and quickly diagnosed and fixed the problem. Really appreciate the prompt and great service."

"Technician was awesome. Hes been to My home before. Professional and great guy."

"He was polite, efficient and on time. He found the problem and fixed it."

"Ed was great, left a very bad taste in my mouth that a salesman was sent out in addition to the technician. That alone would deter me from referring to friends or family"

"Very professional, explained the job done"

"Job well done very professional intelligent and did a great job"

"Mark was timely, polite, courteous, respectful, knowledgeable, conversational, personable, informative, used no high-pressure sales tactics. I enjoyed our conversation about the air unit and felt much more informed and educated on the product and process. He patiently answered dozens of my questions without rushing through his answers. I appreciated his time!"

"It works now"

"I was satisfied with the service once the personnel arrived. I suppose due to volume my first appointment was rescheduled, and the technician arrived later than the promised arrival window."

"A/C broke due to too much refrigerant. Was this due to poor maintenance checkup done on 4/8/20? Was charged for parts for repair. Have a 10 year warranty on this 2 year old unit. Why was I charged for parts? Initially told would need to wait 3 days for service. Thankfully a cancellation made it possible to wait until next day."

"Mike was respectful of our time and every part of our house. He was thorough and thoughtful in trying to diagnose the problem with our AC. It was unbearably hot outside and that was not a deterrent in his work."

"Ed arrived within the time frame to expect him and his work performance is exceptional. I trust Ed."

"Mike went above our expectations to see that we were satisfied"

"Mike did not give up until he found out what was causing the problem. He didnt automatically assume like the other technicians."

"Technician was friendly and provided me with tips to help my understanding to improve the function of my furnace and AC unit"

"Always prompt to return calls and quick honest service!"

"Mike id=s the best AC man I've ever dealt with. Professional and thorough"

"Mike us professional, pleasant and efficient."

"Mike has worked on our equipment in the past, and were very confident in his skills and abilities. In addition, hes honest, and is a great communicator. We find him to be a solid 10."

"Installation was great, and fast!"

"I was told that information regarding a new system would be sent to me and have not heard back from anyone. This was done during the Covid19 so no one came inside."

"On time Professional No issues"

"He was able to find the problem quickly and repaired it quickly"

"Michael was very professional and communicative as to what he was doing."

"I was charged 66.00 for coolant that I did not need Tech did a sloppy job of checking my system. It was so awful you had to send another tech to to do that task correctly"

"Serviceman was considerate and helpful."

"We have used Service Experts for our heating and air for almost 2 decades. Trust the technicians and trust the service."

"New air-conditioned system stop working after 3 days."

"The service was good and timely"

"good guy in every respect"

"During install lead guy had family emergency, this left Cody in charge with a new guy who wasn't here when the job was being completed. Apparently Cody couldn't get help which obviously leaves him disadvantaged ... it effects our install."

"Mike is always on time and efficient. I always ask for Mike because I trust him and know that he checks everything and let's me know. I have recommended SE to a number of my neighbors."

"Good info with maintenence of system"

"We wont know if the leak is fixed for a week or more. But we assume it was perfectly done because of Kristins recommendation of Eds work."

"Quick and efficient from start to finish"

"We were not quoted the correct price for the work before it was performed."

"Technician came for semiannual checkup on our service plan. He looked at the inside unit and washed the compressor coil outside and looked inside the wiring box. Did not test refrigerant pressure. Next day compressor was not working. Called Service Experts and asked them to send someone out. Two days pass and nobody shows. I guess we were not exactly a priority even though we were on a service plan. Called someone else who arrived within an hour. Found a bulging capacitor and replaced it. Took him 2 minutes to diagnose the problem and 10 minutes to fix. Called service experts to cancel the service call and canceled my useless service contract."

"The technician did not wear a mask."

"Personality, skills, experience, professionalism, connectivity. Mike Long is the complete package."

"Nice,courteous young man.Observed all the safety precautions. Said he would provide us a summary by e-mail.Haven't received it so far."

"Very professional and thorough"

"Ed, as usual, was punctual and able to figure out our problem."

"2X my scheduled time did not happen. Would prefer either more communication or less scheduled visits of others."

"Ed was efficient, conversant, informative and completed his maintenance visit in a timely manner."

"Michael is outstanding"

"Mike Long, the tech is AWESOME!! And the lady in the charlotte office whose name I cant remember is too!"

"Mike is always prompt, professional and thorough in going about his job."

"On time, professional, nest"

"Very nice gentleman, seems to know his job well!"

"Trey was informed and got right to work."

"Great service! Friendly and knowledgeable."

"Mike has been my service tech for a very long time. He always does a good job. I trust his judgement on the condition of my equipment and any additional work I may or may not need."

"Arrived on time. Very professional. Carful to keep things clean."

"The work done was exceptional. However, the service center did not keep me adequately informed of his arrival (over an hour past the promised time frame). Also, no one mentioned the work would take more than 2 hours to complete."

"Technician is thorough and very knowledgeable about the equipment."

"Our service expert was kind and thoughtful. He practiced the protective things needed at this scary time."

"We have had this tech before and he is personable and does a good job."

"Trey was knowledgeable and conscientious about sensitive social distancing as well as helping me out by changing the crawl space light bulb."

"Mike, was great, as usual."

"Very helpful"