Komfort Air Service Experts Reviews

"the service reps were here on time , very professional, kept us informed of what they were doing and why. they also answered any questions we had and were all very polite and mannerly. They performed their inspections in a timely manner and left everything neat and tidy,"

"Timely and affordable"

"Service was done on time and professionally. Technician explained work done when it was completed"

"misled on charges for last visit."

"He explained everything in detail and was very professional and courteous"

"The technicians always work until the issue is resolved and are very professional"

"Good service"

"Komfort Air has qualified technicians who are timely to their appointments and do a good job."

"Antoine has serviced my system for a while. He is so very pleasant and knowledgeable. Jason is truly an expert in his field. and explained the different choices available for me to make an informed decision for my needs. Truly a great team!"

"Sales to tech communication appeared glitchy."

"Very Satisfied with the service technicians."

"I asked the tech or someone to call me ahead of time only to receive a call after the service was completed. And information was provided to the tenant which I did not want them informed about"

"You are very easy to deal with on the phone and so far any service call is scheduled quickly and the service people are very nice"

"Excellent service for decades"

"Good service, easy scheduling, helpful technicians"

"Advised us in advance that he would be late, Arrived and immediately told us what he was going to do. Proceeded expediently with service and analysis both upstairs and downstairs. Explained his findings most explicitly."

"You e canceled me or attempted to reschedule me ON the day of service 3 times. That is very unprofessional and inconsiderate of your customers time. Antoine is your only saving grace. He does quality work and is respectful of the customer. Your business office, scheduler and management needs a significant amount of improvement. Sandra was very condescending when she called to reschedule me an hour into the timeframe you were due to arrive. I am highly dissatisfied."

"Technician was on time and explained all of his service before leaving."

"I paid $20k for a new system that is not dehumidifying as promised. This is why I upgraded my HVAC. Please have a decision maker call me."

"Completely satisfied."

"I have never been disappointed with the product and service I have received."

"Always friendly and informative"

"Professionalism and expert installation."

"Raymond seem to be very knowledgeable and took his time to do a good job. I would like to have him as my service person in the future"

"Mike is very professional and always provides excellent service."

"We have been very satisfied with the service"

"Would be a 10 but a little too much pressure to install new equipment."

"Technicians are knowledgeable, friendly and on time."

"The technician was great"

"Monthly payment plan."

"Service tech very knowledgeable and supportive."

"My experience with Taylor in customer service was professional, friendly, and sincerely interested in resolving my requests. My experience with Ray & Matthew in terms of maintenance the furnace and discussing the Advantage program relative to possible leasing of a Water Tank was customer focused, and responsive"

"From start to when it was all the complete took awhile. Plus I need it to be Inspected"

"Mike our technician, is extremely knowledgeable and honest."

"Good service, courteous technicians and staff."

"Ill go out and get more quotes"

"I don't care for the scheduled billing system. There were several errors involved before the entire problem was solved. The only thing good was the 24 hours service and they did respond in an appropriate time."

"courteous and knowledgeable techs, cooperative office staff to manage emergency requests"

"Customer service in the process of getting a new water tank has been lousy. I've been the one that has to ask for quotes (which were one line emails), when we were misquoted the wrong equipment (which we couldn't tell because the quote was so none descriptive), the installation had to be delayed and I still had to repeatedly ask for quotes and to get the installation arranged. I still have received the receipt for when I paid by credit card at time of installation and even requested that it be sent to me the following week but still have received it. When your people are on-site, no problems and very good workers but the customer service when trying to get something quoted, installed, and properly documented payment, is horrendous."

"Response time is very good"

"Outstanding customer service"

"Because the systems are still working after they left."

"Addresses problems quickly"

"Keeps to appointment on time. Makes convenient payment option."

"They are very good to work with and always come when they say!"

"Prompt and courteous."

"On time, thorough, trusted advisor"

"on time, clean and polite"

"It is difficult to get someone to come in a truck melt manner when we have a HVAC or plumbing emergency"

"Yes...This visit, I was out of town and hired a lady to be in my home. The technician arrived late incurring more cost to me. My time was scheduled 8-10 and he did not arrive until 11:10. I even called the day before to confirm the appointment time from 8-10."

"prompt service"

"Excellent customer service skills; concern was resolved to my satisfaction in a timely manner."

"They are wonderful people to work with."

"Mike calls when enroute, he reviews, speaks to the work that was completed during his previous visit. He clearly reviews his current assignment & communicates his findings before departing."

"Michael has been servicing us for some years. He is outstanding and we always ask for him."

"Tech Mr. Amado Garcia always provides the very highest level of professionalism and courtesy to me."

"Very friendly and quick to resolve our issue."

"Work started on time and was done efficiently"

"Your service team, namely Michael, is outstanding."

"Great friendly service"

"While Antoine was on time, courteous, efficient and professional, I cannot recommend Komfort Air. The pushy sales people that are sent with the technicians really turn me off. I was a big fan of Service Experts. I hate that they have been bought out by a company with such a different culture."

"Amado is the best!"

"Friendly and efficient"

"Courteous and Professional Service"

"Plumber was very nice and informative"

"courteous and knowledgeable tech"

"Every service tech I have had has been very very good to work with and to advise me precisely what is going on with my systems."

"The technicians were very knowledgeable and professional."

"Prompt, professional, knowledgeable, listens to customers' needs & expectations."

"Promptly came out and fixed AC."

"He was polite and efficient."

"Efficiency, Expertise, Hard workers, the Advantage Program, the free 2nd Opinion, available for emergencies, Quality of product and service."

"Good service"

"John, Jason, and Ray were prompt (with a text warning of their ETA), courteous, and professional. After their inspection and cleaning of my Carrier system, I feel confident that it's working as designed. They addressed my questions and concerns thoroughly and politely. I would recommend Komfort Air."

"Solid service. Prices higher than market."

"My technician worked until the problem was resolved. He did a great job diagnosing the problem with my A/C."

"Techs havent fixed issues after 3 visits AC and furnace were installed in May - still trying to get it inspected after almost 3 months :("

"They were very good"

"I was told my air unit was under warranty and then that changed after the fact. I was also told the parts to repair it were no longer produced and thus I required a new unit which was only from 2014 also maintenanced by killingsworth and then Comfort Air on a recurring schedule since it was purchased. In 2016 our other unit broke and i was upsold a Coleman by killingsworth as a high end unit, but the salesman we spoke with here said they are poor quality which reduced my trust. I purchased a new lennox from your company at a cost of 10.5k and it was installed sloppy and needed a second service after installation. Im disappointed that (1) there is inconsistency in the messages on what units are higest quality from sales staff, (2) that the recurring maintenance we have didnt catch any issue sooner or allow me to receive a discount, and (3) on the sloppy install."

"Smooth & Professional"

"I will say 8 right now, but might change it when the job is finally completed."

"Expert were prompt, courteous, and professional. They were quick and didnt leave a mess."

"I was not pleased with the manner of getting additional work for your company. Several things were suggested to be done. Of course for large amount. A/C was set low before you left. Did catch that until later when house was very cold."

"Both representatives were able to explain all details of what we needed to replace our air conditioning unit, did everything to help us make the right choices, and promptly saw to the installment. Great process!"

"On time , responsive. Helpful with all requests."

"Mike and Lee were both very kind, courteous and knowledgeable of the service they provided in changing out our Reverse Osmosis system under our kitchen sink. Kathi and I both enjoyed our conversations with them. Their customer service was above and beyond. We would give them an "11" if the scale allowed! Keep up the good work gentlemen!!"

"John and Glen were great. The quote was too high for us at this point."

"Front office is great Several miscommunications along the way. Several times no one called or texted they were on their way. Inspector wasnt told our appointment was cancelled June 27th. We are on our 3rd round of an installer coming out to fix things to inspectors specifications :( Not happy about that - I dont understand why the things that he had said needed to be fixed werent fixed?!? Very frustrated that this is now 2 months post installment and we are still having to have issues fixed and then it inspected for the 3rd time and now we have to work around vacation and other appointments all because someone dropped the ball :( All of the installers have been professional and friendly. The electrician that came was very nice,"

"Always prompt and polite."

"The plumber was thoughtful and gave us details to help us in the future if the trouble returned."

"Very timely and polite"

"The service people do their best to keep things running without costly replacements."

"Always polite and very thorough"

"Good service, prices are ok, but the visit before this you sent some high pressure sales guy that annoyed me."

"Installation was done quickly and professionally. Misquoted (low) price was honored."

"Seem to be knowledgeable and customer oriented."

"Because Chris Brown is a very conscientious and qualified technician!"

"A+ staff from office to technicians!"

"Excellent job.. thorough and professional"

"Hvac units seemed high compared to other companies."

"Theyve taken care of us for the past several years."

"I have been using Komfort Air for a number of years and always request the same technician (Mike Sisk) because I trust him and he always explains what he is doing and why."

"Technician was courteous, friendly and professional and explained problem quickly."

"Mike Long has been taking care of our properties for over 15 years. He carefully explains everything including what is necessary to fix the problem. He is very nice, thorough and knows what he is doing!"

"Brad was awesome."

"Chris provided an excellent service call. The problem I have with your company is that I was promised a Lennox rebate over 1 year ago on my HVAC purchase. I have followed up with phone calls and emails to your company. Not even the courtesy of a reply. When I've talked to representatives of your company on numerous phone calls over this time, they have promised someone would get back to me. And guess what? Not one person has called me back or even emailed me back. Chris would be the exception. He has tried to help. In fact, he was the salesman last year when i purchased this HVAC and he has confirmed this promise of a rebate."

"I am sorry to say that we were very disappointed in the service we received with the installing of our air conditioner unit."

"Had hard workers here to do a job and they(Trevor &Carl) did just that.l"

"Left my family in the cold overnight after a failed installation in February. My 2 year old cried all night. I was promised we would not be left without heat. I called a hundred times and was told I was out of luck until the next day. The guys putting a new vent in scratched my floor up as well. Jason was my contact person and when I reached out to him about all of this he never responded. Nor did anyone else. Extremely overpriced and gave us a unit no other company said we needed. Will be reviewing on google and elsewhere."

"Service is fine- price for repairs is exorbitant"

"Short Reason for 0 rating: I was charged 422 for capacitor (even after 15% discount!) and 82 for labor. Later found price of same capacitor at Amazon: 60!). Also found Angi article saying range of technician to do diagnosis, capacitor change-out, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor. Full complaint: 6/23/2022 A/C not cooling air, blower running! Called Komfort Air, talked with Srgio. got premium membership (no initial/recurring charge), Called for technician to come and check-out the system. Mike came at ~8:15 pm, found capacitor bad, charged 422 for capacitor (even after 15% discount!) and 82 for labor. Did not know typical cost of capacitor, so said ok. Later on 6/30, googled price of capacitor. Was surprised to see it range from 15 60 (price of same capacitor at Amazon: 60!). Found Angi article saying range of technician to do diagnosis, capacitor changeout, check coolant pressure, etc. is 70 - 250! This is my first encounter with Komfort Air, and I find them to take advantage of the customers discomfort situation due to a/c failure. The exorbitant charge is very disappointing. I am requesting a refund of 422-60 = 362 for the price of capacitor."

"Installed the very next day after making the appointment, extremely professional, good natured, excellent service."

"satisfactory service so far, but haven't been a customer long enough to recommend highly or enthousiastically"

"Very competent in his field."

"This is the third time the A/C service has been done by your company. The first time was poor, the second time was perfect, and this time was poor. For the most part he did the service. He checked the pressures and the voltage. He removed the side panels of the A/C unit, sprayed some water in from the hose and took out some leaves with his hand. He reinstalled the side panels and then started spraying the condenser from the outside though the vented front panel. At this point I questioned why he is not cleaning the condenser. He said it wasnt that dirty and it is not good to put cleaner on it all the time. Really!!! The manager who was with him said nothing to me when I looked at him. So he ended up rinsing the condenser with plain water back into the A/C unit. So I got a condenser rinse and a quick hand cleaning of the interior. I ended up removing the side panels and shop vacuumed the remaining debris inside the unit. I also sprayed the condenser with the appropriate non caustic cleaner and cleaned it outward. Did I get my moneys worth, I think not. The last time it was done it was done correctly and will only continue to do business with your company if that technician does my work."

"The tech that was sent out was very knowledgeable and nice.. Explained everything about my system that I never knew"

"professional manner and customer services"

"The service tech was very considerate and respective and found our problem quickly and repaired it in a short period of time."

"Service has been excellent, however I am still waiting on paperwork that gives a breakdown of my system, the warranty and the breakdown of the services provided."

"So far, what the person who makes the appointment tells me, is not what the technician does."

"Glenn and Antoine were professional, friendly and on time"

"Seems reputable."

"They do it very good,"

"Good service"

"Efficient, dependable, honest, friendly"

"Personal service, professional, explained findings in detail"

"I thought your prices were fair and your advantage program was attractive."

"No 30 minute call prior to arriving. Didnt fix the issue - our unit is still not working. He said to call if it failed they have the part and would get it running in an hour. Second trip - no 30 minute call. Could not fix. Said he had to order and would be a week. The unit is only a year old. Still waiting for the part. Meanwhile our air isnt working."

"counterions and seemingly knowledgeable servicemen"

"One day service scheduled. Workman on time and communicated issues well."

"The service technician was very friendly and knowledgeable."

"Tech Chris Brown was nice and professional. However, the company itself did not show transparency when they sent 2 techs to my house for the winter service but 1 was really a salesperson and should have honestly stated that he was a salesperson instead of claiming to be a tech but didnt do any of HVAC service and the main reason for my company rating. However, Chris Brown was honestly transparent and professional. Chris Brown gets a 10/10 rating from me and is not to blame for the companys lack of transparency. Honest company transparency is needed!"

"Service is excellent. Cost seems high ."

"Resolved issue."

"Customer friendly ease in rescheduling visit and technician."

"prompt to respond to problem calls or routine maintenance, efficient and friendly"

"With a warning that a salesman doesnt show up with your service tech"

"I have no confidence in the truth of your representatives advice."

"I called to have a 1 1/2 inch plastic pipe replaced. It should have been quick and easy. Instead several sections of pipe were replaced with flexible copper piping at the cost of $267! That was a ridiculous and unnecessary amount of work to be done for a small pin leak. I will not trust you for any future plumbing needs. Please discontinue my monthly contract, as I can see it is NOT saving me any money!."

"Fixed the problem quickly and efficiently."

"quick service"

"the technician was very good."

"Antoine and Mike were outstanding They were very friendly, courteous and conscientious. My initial contact w/the call center for scheduling was not the best. However, Hailey fixed everything and shes who Ill seek out in the future."

"Nice enough but LEFT MY BACK GATE OPEN!!!!!!!!!!!!!!!!!! This is not okay and it is not the first time your company has done this. It is a very good thing I did not have a dog get out."

"Technicians were professional and friendly"

"I asked them to check the water heater. Technician told me we had a safety issue based on the black soot Above the quick release valve. Told me my water heater should be replaced. He told me that this was an indicator of the venting not working properly. Quoted me a price of $2000 for install and replacement of venting. Installer came today and told me that he did not have the venting parts, and nobody told him that the venting needed replacing. Venting replacement is on the invoice that I was given. Since the water heater is 15 years old I will have it replaced anyway, but the technician told me that the black dust near the quick release valve had nothing to do with venting, and he checked the top of the water heater and said there is no venting issue. If the water heater was only four or five years old, I would be really upset that I got up sold based on a lie. The technician said he has had another customer that was told the same thing and its simply not true that this is an indication of bad venting. While I feel somewhat cheated or lied to, the water heater probably needs replacing anyways so we will move forward, but I cant help feeling like I was sold something that was not true and then Im being charge for venting that a) doesnt need replacing and b) Isnt getting replaced after all. The installer even apologized that I was told this information because its not true. Would be happy to discuss this further with someone there. Would like to reconcile the total cost since Im not having venting replaced."

"Technician was on time, efficient and friendly."

"The condensate drain was installed incorrectly on a brand new unit. The duct work was also installed incorrectly and is currently pooling water. Since the unit was not draining properly, the OEM float switch was defective and transformer blew since it sat in water. The technician came out and said someone should be intouch on Monday (this is Saturday). I heard from no one and placed a call on Wednesday. It turns out nothing at that time was ordered. The next scheduled visit was to install the new parts, including the OEM part. My scheduled time was 12-2 with an email confirmation. No one showed up or called. I called in at 5:00. From there they sent out the same technician with half of the parts. He was told to try and use a stock float switch to see if it fits and works. The stock part did not fit and he said by code I do not need it. Also I was told by dispatch that commercial techs do not give courtesy calls, only residential technicians do that. I have had an awful experience."

"We are comfortable and trust our service technician. - Antoine has been coming to our house for years. We believe he will always look out for our needs."

"REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"

"Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."

"I really like Mike"

"Antoine was very thorough in testing the equipment and diagnosed a leak in the coil."

"On time, cleaned up all work and were very considerate"

"Amado called in advance, went above and beyond to help with a spot where our gas furnace flue was touching HVAC equipment."

"He was very good and took the time to explain everything going on with my system."

"Outstanding customer service"

"Very nice person and quick service"

"Very friendly and thorough in explaining what needs to be done."

"Matt and Carl were friendly and helpful!"

"Mike always does a good jo"

"3 different Techs in 3 different visits in 2 days, 1st two techs didn't have the correct equipment. 3rd tech said he could fix it the next week after he orders parts. What bothers me is that we turned on the A/C the first time after annual maintence checkup where that tech said all was fine?"

"The technician was extremely friendly and knowledgeable."

"Very competent, professional & a very nice person. I will continue to ask for Mike Long!"

"They did everything perfectly! Attentive to my questions, did the job right the first time. Cleaned up like you never knew they were here. I run my own Service Company so I'm a tough customer. And these guys we're ten out of ten for sure."

"Technicians are knowledgeable, prompt, and friendly."

"Great service"

"On time, explain what they were going to be doing. Courtesy!"

"Both my units have been offline since the tech service. Please contact me asap to resolve the situation"

"The crew was on time, friendly and got the job done."

"Thank you to Sierra for helping to acknowledge our concerns and address them for the future."

"The tech was efficient, thorough, and he explained why my a/c malfunctioned. He also called before arriving, which was helpful since I work from home."

"We have been a service plan customer for 18 years. We never had any issues until last year when your technician failed to clean the coils on our outside units. We had another issue this year where the tech told us our upstairs unit needed to be replaced and it wasn't working which caused us to have an inspection done by our home warranty company. When they inspected, they found two different components wiring disconnected. I spoke with Sierra, who has been helpful, and she sent out Trevor (Sr. tech) he also found everything in working order and acknowledged that he had issues with the original techs inspection and everything was in working order. I have asked for a refund of our fee we had to pay the home warranty company for an inspection that wasn't necessary. I asked Sierra about this and to date have received no response. I am so disappointed."

"I requested before the appointment to evaluate the heating and air monitor as I want to change it out. Although I requested this, a conversation was not had."

"Timely. Informative, Polite"

"Antoine and Matt were great!"

"The service provider was punctual, polite, knowledgeable, answered all my questions, and taught me things about my HVAC."

"Great service"

"Tech left a screw on top of the outside unit and a screw on top of the unit in the attic."

"Good Service"

"Very professional, helpful suggestions. No pressure."

"The technicians went above and beyond. We could not have been more pleased"

"Heat pump is NOT working properly"

"Chris answered all my questions and was very patient and thorough in his explanations"

"Mike has been our technician for a number of years. He is Excellent !!"

"Did not show how to operate the system, change the interior air filter, or operate thermostat"

"They could not honor the 10 year warranty on the unit they sold me and installed 7 years ago. They said if they were to try and find the part needed it might take months and we would have no AC for the summer. They offered no price reduction on the new $10,000 unit."

"Technician called to inform us of arrival time. Work was done in a timely fashion."

"Excellent workmen."

"On time, did a good job, did not mess with the thermostat and change everything as has happened in the past. Did not put shoe coverings on so left a bit of dirt on the floor"

"Trevor was professional, explained what he found and what to be done."

"Technician very professional courteous and efficient. He explained everything he did"

"I was sold a whole house A/C Duct cleaning for $1498.00 by Joey. Two servicemen cleaned the 15 ducts from the DUCTZ of south Charlotte company in one hour. Very effecient workers. In checking the internet Google on the prices of cleaning ac ducts in the Charlotte area the prices should have run in the 300 to 500 dollar range,not 1498.00. Very upset at the apparent overcharge for the work done. Komfort AIr handled the transaction with DUCTZ and I trusted that they were getting a good deal. WRONG, charged three times the cost. Why the big difference in cost."

"Technician called as he was enroute, was on time, explained all procedures to us in advance and proceeded in a very systematic fashion until inspection was complete,"

"Brad was very professional and conscientious"

"Mike was thorough, professional and thoughtful in explaining the service provided today."

"I know that everything is checked and done right."

"He was courteous and helpful"

"Tech was prompt, courteous and knowledgeable"

"Service Technician was courteous, thorough and respectful of my home. He explained what he was doing and came across as quite knowledgeable. The salesman who came with him was way too pushy."

"IT WAS A VERY DIFFICULT SITUATION TO REPLACE THE DUCK WORK IN A CROWL SPACE THAY DID THE HOLE JOB IN A TIMELY MANNER. AWESOME"

"Brad did a great job"

"Technician answered all questions/concerns."

"Great job"

"The technician was very professional and knowledgable, however, he was not able to repair my situation. The part he needed to do so had to be ordered @ a Ridicules price."

"He was personable, professional, and knowledgeable, Everything was explained to me"

"Brad Smith did a good job and he was very friendly. Good customer service."

"Very professional, on time. Courteous and respectful service visit. Told me everything and completed the service timely."

"Mike Long (service tech) did a very though job on my two AC systems. He provided additional info regards an eventual replacement need on a capacitor and safety device for the systems. Quite satified with his work."

"Not sure why my unit started heating when i turned on cool for the first time this year, but the techs were friendly and professional and got it fixed."

"Amado Garcia was very thorough and Prof as always."

"Trevor was knowledgeable, courteous and answered all my questions."

"Tevin did a great. Personable, friendly and professional"

"The technician was professional while still being quick and efficient."

"Tech was very professional"

"Technician was thorough and demonstrated diligence"

"Mike Long was professional, knowledgeable & friendly."

"Brad is very courteous and professional. I forgot the name of the gentleman who accompanied him."

"Technician friendly and professional. Performed tasks above and beyond to get installation completed."

"Technician was on time, knowledgeable and helpful. She completed full service on two separate systems."

"Tech is so good."

"Excellent Service"

"Very professional and on time.Took care to not to track mud inside home."

"I have just had a Heater Maintenance last Friday. I kept forgetting to mention this that you did not close the Ceiling door after checking the units on outside the top of the retail building. As a matter of fact, I have been closing and locking the door after every HVAC Maint when I discover the door is wide open. Thank God that there is no water damage inside the building nor the materials in the storage. Burglary is the secondary since we have a security alarm system. Please, next time, close the door and lock it and confirm it by pushing it to see if it is locked or would open. Thank you,"

"professional"

"Carl was very friendly and professional."

"Explained very well everything he did."

"Satisfied but it was more than we could afford at this time in our lives"

"Had no heat the first night and was told there was nothing they could do. Almost happened a second night. New floors scratched and chipped during vent installation."

"Friendly, kind, and proficient."

"Everyone from beginning to end was professional and quick! I couldnt of ask for any better group of people to replace our complete heat pump system."

"Prompt and knowledgeable service men"

"Long term customer. Always impressed by techniciansquality and willingness to explain the situation."

"Mike Long stayed long into the night to make sure the unit was fixed"

"The only reason that this is a 9 is that I thought $587 to replace a 2-3 ft water line was rather expensive."

"Antione has always been helpful, and has solutions to all difficulties with my older house.. He is easy to deal with , not pushy when offering solutions and a genuinely knowledgeable and helpful person. Utions"

"There was no BS up-sales. We have dealt with other companies who want to sell you the company store."

"The technician knew exactly what the problem was and took care of it in short time.."

"Technician was great and very friendly for diagnosis of system. Repair costs was way too high. Shopped elsewhere to complete job."

"The technician was very nice and informed me, in detail, about the condition of my units."

"Antione was very professional, courteous and knowledgeable. Most importantly, he knew what he was doing, answered our questions and was quite personable."

"Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."

"Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."

"Experienced"

"Personable technician"

"Arrived on schedule, worked as a team, cordial and respectful, answered questions, responded to concerns"

"He explained to me about the importance of having the Heat water tank under your service as well"

"Friendly, helpful and explained everything very well."

"Chris was very professional and did a great job."

"Constructive proactive advice for future UV Light and heat exchanger servicing.."

"I dont appreciate trying to be sold something (water heater) during a maintenance visit. Sales rep was nice, I just dont need that at all though."

"Honestly answer"

"Excellent service"

"Professional, courteous service."

"thought that you would install all metal hangers vice fabric"

"He worked quietly and efficiently."

"Amado was very friendly and worked to solve the problem efficiently and monitored the system to ensure the problem was resolved before leaving."

"The services guy was very professional he explained what I needed and why it was so important to have it taken care of that makes me feel like they really care about the people they service"

"great crew; courteous and knowledgeable"

"1. I have been paying for the ultimate protection plan for years and now am being told that they will not cover my heat exchanger since the system is over 10 years old. I was not told that before and you took my monthly payments for all of these years. 2. Unit was serviced Oct 29th and I was having issues right after that. Bought new thermostats11/09. Pathetic service check-up."

"Heater does not work since the service tech was here. Each of the last 3 times we've had service our system does not work after the tech leaves. This is ridiculous."

"Furnace stops working at night when gets cold and doesnt start working again until approximately ten to eleven am the next morning. So far have had service rep out 6-7 times and problems still are not fixed yet."

"Prompt and thorough"

"Punctual and polite"

"Great attention to detail."

"Christopher was very thorough and professional! I appreciate him patiently answering my questions. Please send him every time!!"

"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."

"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."

"Mike is excellent. Why did three people come this time. Saw no reason for the third person or their purpose. To many people in home!!!!"