What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Komfort Air Service Experts, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating them.

What Exactly Is a Trip Charge?

A trip charge includes the cost for a certified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the initial rate for sending our technicians, equipment and expertise to your doorstep. If you would like to avoid trip charges in the future, you can explore joining one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services necessary to find the root of a problem. With plumbing, this could be comprised of scoping. For HVAC repairs, it may involve examining the inside of your system. If you decide to use Komfort Air Service Experts for your repairs, the diagnostic fee will be rolled into the repair costs. That said, you're charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with assessing the issue and coming up with a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee as it's included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. Rather than charging you for two services at the same time, we have two distinct fees. This allows us to price our services in the fairest achievable manner.