How Do I Choose the Right AC Repair Company in Charlotte?
When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in the U.S., how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners kick off their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to read feedback from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair service. Figure out which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the ability to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Inquire if your neighborhood is included in the company’s service area. If not, ask if if they’re able to come to you for an extra fee. Carefully weigh your local alternatives before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to quality and professionalism. Hunt for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home’s AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service most likely has the experience it needs to handle complicated problems. See how long the company has been in business. Then, ask a professional whether they have previously worked on the problem you need addressed. Such experience is imperative to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your assurance. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
