When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company on the internet. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair company. Figure out which companies the people you trust have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the potential to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an extra fee. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most undesirable times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s dedication to high-quality workmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service very likely has the experience needed to handle complicated HVAC breakdowns. Determine how much time the company has been in existence. Then, ask a tech whether they have previously tackled the problem you need addressed. Such experience is essential to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your assurance. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Charlotte.