Commonly Available Job Positions at Komfort Air, A Service Experts Company in Mint Hill Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, drives sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve problems, and ensure complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also completes installation and service on inside air equipment and products, as well, and has the ability to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, complaints, and billing questions with the highest measure of consideration and professionalism to solve customer issues with a single-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following approved radio and pager procedures, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person filling the position also interacts with the customer to verify the customer is notified of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher strategically plans and routes the most appropriate technicians using established company policies.